Solved

You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. Pero tengo una licencia ya comprado por un año Reuniones De ZoomProActualice su cuentaCANTIDAD1PERIODO DE SUSCRIPCIÓNAnualFECHA EFECTIVA DEL SERVICIO13 feb 2023ESTADOActive SIGUIENTE FECHA DE LA FACTURA:SIGUIENTE IMPORTE DE LA FACTURA:13 feb 2024 ya no se que hacer

Hi,Meeting on Zoom BASIC can last 40 minutes only.I am on Zoom PRO - no limit on duration .I need to designate tutors to host meeting for 1 hour. They are on on Zoom BASIC.Can I designate a tutor to act as a host using their basic account, and would it enable them to host a meeting longer than 40 minutes?If not, please suggest an alternative way, please? Thanks!

Quando estou compartilhando a tela e gravando. Aparece meu vídeo e dos demais participantes. Eu preciso saber onde mudar a configuração para que apareça só meu vídeo no compartilhamento. Ou seja só a minha janela de vídeo. 

ウェビナーの参加者フォローアップメールについて確認させてください。ウェビナーには大きく以下の2種類があると認識しています。　①参加者の事前登録が必要なウェビナー　②参加者の事前登録が必要ないウェビナー ②の場合に、ウェビナー後の参加者フォローアップメールを送信することは可能なのでしょうか。この場合は出席者レポートにメールアドレスが出力されないので、メールの送付先がわからず送れないのではと考えています。

I am trying to disable the "Require that all meetings are secured with one security option" setting but the toggle switch is disabled and gives the message below.  Please advise. "Per new security guidelines, you cannot change this setting. Please contact Zoom Support for more information."

I want to see which members have viewed our yoga class recordings to analyze the usefulness of recording and saving. We consistently run out of space and would like to fix this issue ~ perhaps with not recording classes if there's not a great demand.

I recently updated your program on my laptop.  Since then the video starts scrambling across the top of my head the videos of the others in the meeting and it is in black and white.  Once it starts it will not stop.  I have deleted your program from the laptop and reinstalled, but it keeps doing the same thing.  It also happens to others on their laptop that meet in the same meeting. I hope you can find the reason or a solution.  My computer is around 6 years old, but I recently also had a system update as well.  I have a Toshiba running on Windows 10. Thank you.

Hi everyone, I'm looking for a way to have multiple users receive a call and whoever picks it up - they handle the call from thereon out. So far I've reviewed the following call routing methods but none fits my use case: Auto receptionistsCall queuesShared line groupsThe sticking point is that some of the "members" must be an external numbers. Does such call routing method exist in Zoom phone? In the graph below, imagine if Carly and Grant are cell phone numbers? ThanksBoyan  

hello, I paid for a subscription for one month but I didn't receive the email and when I log in Zoom I'm listed with a basic plan, please help me

I can't make 2 meetitng at the same time. Zoom want to finish previous one. I know that is casual problem for Zoom but at the website is no solution for this. Could you help me how can i fix this?

Hi everyone, I'm curious if anyone has figured out how to use Poly Obi 302's multiple POTS ports? I have several of these and they work just fine using LINE-1 but I see that there's another POTS port there: LINE-2 so I was curious if someone has successfully assigned an extension and/or DID to LINE-2 and if yes - how did you do it? Also any licensing implications to be aware of? Obviously to get the Obi provisioned on Zoom a device license will be used but what about the ports themselves?Thank youBoyan

We have users that are part of our inbound call queue who occasionally get a few seconds into a call when it then drops. Following that, if the person calls us back, the person who took the original call does not see the call coming in through the queue. It doesn't happen all the time, and the person who is left off the queue is back in the queue when the next phone call comes in. Any advice?

I have been paying zoom £15 a month for nearly 3 years I log into today and see no record of my money,  I am not allowed to talk to a human as they say I pay nothing and ltd my call to $0minsWhere is my money.  It is not helped by having Parkinsons's Disease and nobody from Zoom will speak to me Can ANYone Help Me 

Is there a different license SKU needed for Common Area phones in Zoom Phone, versus the standard license that gets assigned to a normal User's phone? 

Our current land line numbers and local service resides with Verizon. However, we have a separate long distance carrier, who also has our 800 service.  For now I was going to leave the 800 service but want to port all the other numbers to zoom phone (Pro - Unlimited US Calling).  Is there something different that needs to be done in the porting process in this case? 

オンライン会議をするために発行したZoomのリンクについて、リンクを受け取った参加者から、『入室時に「商用Zoomのアカウントでログインしてください」という表示が出てミーティングに参加できない」と連絡がありました。どうしてですか？また、そのような表示を出さないでZoomのミーティングを開催したい場合は、リンク発行時にどのような点を直したらよいですか？

Hello can someone give me some helpful tips on using ZOOM as I have a meeting on the 28th April at 2 PM New Zealand time Thanks so much for your input Regards Cybergranny

Hi all, During a Zoom session today we used break-out rooms. In these break-out rooms annotate was used to collect input from our participants. Unfortunately, we didn't manage to manually save the whiteboard. Is there anyway we can recover the given input on the whiteboards? Kind regards,Amber

We currently have 3 licenses under our business account.  We want to know if there is a way for recordings to be moved to the main owner account rather than only be stored on the account which recorded it?  

I accidentally swiped some shortcut key and now zoom is showing up on laptop and moniter. Can't seem to get it clear, and go back to default setting.

My organization records a lot of conversations with Zoom Phone, and we want to make sure these recordings are being deleted every so often off of everyone's PCs. Ideally, we'd like to have everyone save their Zoom recordings to an easy-to-access place so that this deletion process is fairly straightforward. When I go to recorded calls in the Zoom Client (three dots to the right of the call in the call log, and selecting "open file location"), they're currently being saved to an obscure, hidden folder for all members of my team that I've spoken with. Is there any way to change it so that these files save to a more easily accessed location?  I've found information in the Zoom help documentation for changing where Zoom Meetings recordings save to, but not Zoom Phone recordings. Thank you so much in advance!

I recently set up a Zoom event.https://events.zoom.us/ev/Aupyg0rLbXmdD2b4yS2nONeJkBOyAKKYLEtsR9iUyWi4_V5mxt4G~AggLXsr32QYFjq8BlYLZ5I06DgI cannot find a way for attendees to avoid registering with Zoom. Is this mandatory for paid events?Thank you very much for your help! DAVID

Hello.  We are desperately searching for a recording.  The original host was a paid member (Business member). During the meeting he transferred the host privilege to a non-paid member. This non-paid member then started the recording.  All participants remember seeing the notification that the meeting had started recording. The non-paid host has 2 zoom accounts and is not sure which one was signed in for the meeting.     We have searched:  Paid member (original host): cloud recordings, folders on his Macbook (documents and zoom folder) non-paid member (new host): cloud recordings for both accounts, folders on PC  (documents and zoom folder)   We had the paid member create a support ticket, but we still have not heard back. We have the meeting ID, date and time.    Any suggestions or ideas? 

if im in a breakout room and I type something in the chat while in there and it was set " to: everyone" can everyone in the whole session see it or just the people in the breakout room

We presently have users with private accounts within our organization. We, as a company, are currently transitioning to Zoom as a whole. If users with private accounts transition to the company account, will their previous recordings, etc., be transferred with them?