Solved

Hi!I recently had a call with someone where our videos were completely removed, not even our names or profile pictures were visible as is usually the case when you turn off your camera (see below).I would really love to have the ability to do this with my clients on Zoom, but I can't figure out how to achieve this myself.Can anyone please help me with this?Thank you.  

Hi.  I use a bluetooth headset but I'm unable to hear the audio on  Zoom.  I can see the device and select it but the audio doesn't come thru.  The headset is new and works perfectly with other applications on my laptop (youtube, MS Teams, Webex, etc.).   Any suggestions?

On my new Redmi Note 10 Pro, headset mic is not working when headset is plugged in. The same headset works on the same phone but with other apps like WhatsApp, Telegram, and Hi-Q MP3 recorder. The headset mic also works with Zoom on my old Redmi Note 9 Pro so this problem is specific to Redmi Note 10 Pro.

I get the mails that a special offer of 30% is granted foe the coming year. But when I open it I can't proceed to pay. It just repeats try again. What to do?

Today I got an email from Zoom that said that my billing information was changed by a person I know. How can someone else change the billing information of my personal account? I never authorized that. I’m sure this person doesn’t have my account credentials because I login with google and my account has two-factor authentication. If someone tried to login to my google account I’d also get an email.

What is the oldest OS for Mac computer that zoom will run on? I'm looking to purchase a refurbished Mac with lots of ram 32g and HD 3T ... and wondeering what limitations the OS will make if / when i cannot up date ? I also use Miro and hoping that will continue to work also.Thanks for the Tech info.  

We deliver live classes to students and would like to use Kahoot. Our students use their own personal accounts. Does anyone know if we are able to check which students have installed Kahoot or not on their personal accounts? Can that information be "called" somehow when they enter our Zoom room? Can students agree to send us a confirmation after installation? If a student does not have Kahoot installed, we would like to show them a message that advises them to install it prior to entering the live class in zoom.

How would I be able to turn a Zoom Room into a personal room for a user? I would like the user to sign into the Neat pad and be able to see their calendar integrated on the neat pad if possible. 

Hello.  A meeting that I has hosted was finished and the video recording was rendering, when I accidentally quit the application.  Is there any way to still get a copy of the recording? Greetings,Peter

I am the admin of our company account.  I just finished configuring all of the Account Settings (Admin > Account Management > Account Settings) and I would like to export all of the settings as configured so I have documentation of the configurations.  Is there a way to export all of the Account Settings? (This includes Meeting, Recording, Audio Conferencing, Zoom Phone, Team Chat, Zoom Apps, Whiteboard, Zoom Events.) I tried printing each group of settings, but the print feature does not show which way the little blue sliders are slid. Is the only way to document these settings to tediously take screen shot after screen shot then piece it all together into a PDF? 

Hi, Do you know how many cameras or participants inside of a Zoom Room can be divided in the Smart Galleria a Zoom Room?

Hi there! I am curious the best way to setup a payment portal to accept payments for a zoom meeting?  Using zoom meeting for a live class.  I looked over and just saw for Zoom Events, though want to use meetings becasue participants can raise their hand, be heard, listen, etc, not just use chat.   Thank you! Greg

I want to do some training. HOST speaks ENGLISH. CLIENT speaks only SPANISH. What level Zoom account do I need to use this live service? What is the fee schedule? #PresentationCoachRay 

I've been using zoom for 3 years now teaching kids one on one, the meeting can last as long as I need, but today when zoom said I had to update to the latest version my meetings end at 40 min even if I'm just with one student. I've already desinstalled and installed again zoom, closed my session everywhere and it's still happening, can someone help me?

I have a participant who bought their event series in USA and is now in Canada for the summer. It is not allowing her to access the recording.  Is there a way to override this?

When will onzoom be available internationally?

Can you purchase the large meeting for 500 people for $50 on month to month and cancel at anytime you want without penalty?  

Estoy tratando de abonar la cuota mensual con la misma tarjeta utilizada en meses anteriores sin embargo actualmente no me permite realizar ningún pago me indica lo siguiente "Ha  habido un problema para procesar su pago"

cuento con el  plan básico de zoom  y me debitan de la tarjeta de crédito desde febrero que baje de plan basico gratuito usd. 14.99

Hey there, I have multiple meetings each week that are recurring and will recur more than 50 times. I thought I'd use No Fixed Time, but when I click on Meetings, none of them are there. I'd like to change them to recurring with a fixed time, but where are they so I can edit them?Thank you!

Hello, I have a Pro account and paid for a one month subscription to Zoom Webinar to host a one-off webinar, which I recorded. I no longer need the Webinar functionality, but I want participants to be able to access the Webinar I recorded. Will the Webinar recording remain available on my Pro account in perpetuity (assuming I don't use the rest of my account's cloud storage) or will it be deleted once my one month subscription to Zoom Webinar ends? Thank you!

Los participantes manifiestan algunos que dejan de escuchar en cierto momento y a los participantes se les mutea el audio 

Hi all Recently I attended a great Zoom webminar. The organizing company had prepared some kind of  background for all panelists. The video feed included at the bottom a banner like a "newsticker banner" you would see on TV (example below) with the name of the webminar and their name of the participant, but otherwise the video feed showed what the camera captured (nothing was blurred or covered) Thus I guess it was not any type of "virtual background", yet the IT guy told me this was done by standard Zoom functionality. I searched but was unable to find out how to accomplish this. Does anyone have an idea? Thanks for reading!- Maurice

Forgive me if I've missed the documentation but are there any QOS diagnostics inside the Zoom Admin Console or in Analytics and Reports for Zoom Phone Power Pack?  Something with Cradle to Grave detail on packet loss or delay?

Hi All! Thanking anyone for a reply: 1. My wife (host) is giving piano lessons to our grand daughter via Zoom.2. We have two webcams - one on my wife & the other an overhead for the keys3. So far so good!4. Our grand daughter uses her laptop computer webcam for a view of herself5. Now, my wife needs an overhead webcam view of the grand daughters key layout6. So!  Can the student use two webcams as well as us? Wishing you all the very best!Macca