Solved

One of our offices is small and we have calls come in and route to one of two users based on whether they are on a call. They have asked if we can add an external number as a third option in that sequence. I have looked and cannot figure out how to do this. Has anyone done this?

I'm working on a Mac and saving Zoom recordings locally (as we have to).  Each folder that contains the CONVERTED recording (it automatically converts when the meeting ends) also contains 3 files named:  double_click_to_convert_01.zoomdouble_click_to_convert_02.zoomdouble_click_to_convert_03.zoom Depending on the size of the meeting, they can be HUGE! The meeting has already converted, and is saved as: zoom_0.mp4 What are those files for? Can I  somehow automatically delete them? A colleague - using Windows - says that his automatically delete once it's converted. Is this a Mac setting issue? Or a Zoom setting issue?  Can anyone shed any light for me?

Hi there,  This morning as I was hosting my regular zoom class (for teaching watercolor painting),  of my 18 students, six were not able to sign in like they normally do.  I email them the link the day before, and they are always able to click on the link to go to the waiting room, where I will click them through right before we start the class.  Today I knew I was short many students, yet I never saw them show up in the waiting room.  Somehow, these 6 people got locked out of my class. How can I prevent this from happening again? (as I teach this class every week).  These names never showed up on my end for me to click them through into class. (Yet, after class I found text messages from all of them wondering why I wasn't letting them in).   Has this ever happened to anyone else? How can I remedy this? 

As a host and a  participant in a class I would like to know how to hold a meeting showing the instructor or maybe 2 or 3 instructors to all the other participants at home. Could I use a camera and mic on my laptop showing not me but the instructors? 

Hi Everyone  My meeting is at capacity now at 100 people registered so I bought a "large meeting" licence for this month. How can I increase the capacity of the original meeting from 100 to 500?   Thank you all

I would like to know if it is mandatory for an attendee to have a ZOOM account to register in an event?

 

Our organization had a meeting recently which was not recorded. Several members participated via Zoom. There is now some question as to whether a certain individual participated in the meeting. Roll call is never taken. Is there a way to search who dialed into this meeting on August 26 to find out who our Zoom participants were? I could not find any information about this when I logged into our Zoom account. Thank you.

I never used Zoom beforeI want to set up a meeting with overseas relatives using my laptop with a speaker instead of headphones.There will be three of us sitting side by side acting as one participant (not separate participants) so we will have to shift the laptop some distance away so all three of us will be visible on overseas party's screen.Will laptop mic be able to pick up our voices from some distance away?We will be unable to reach the laptop to mute our mic when overseas party is talking. Can we just leave our mic un-muted all the time? Won't our mic pick up other party's voice on our speaker and transmit it back to him, and then back to us even louder, and then back to him even louder still, in other words setting up a vicious circle? 

I run Zoom on a Dell laptop running Windows 11. Lately, I've noticed that when I log on to Zoom, my picture (the one others see) is rolling from top to bottom and has a bright green color. When  I turn off my mail and web browser, it takes a minute or so for the picture to come to normal. During that minute, I get a "low resources " message, even though nothing else is running in the foreground. My system didn't work this way in the past; I had no trouble running my mail app and my browser along with Zoom. Has anyone else seen this (which started in the last couple of weeks)? If you have, how did you resolve it? Thanks.

W432WWWWWWWWWWWWWEF3R25 vtfg &#x1f6053123rwqrRQT3er3W4EST6YYYY4DX 8U654RXZE C5 U7R5RTY 123GV 36TQ😎

I can't get rid of the Zoom web app from my launcher app on my Mac. I have installed the desktop app successfully, but the web app icon still persists. Can anyone help?Thanks

Hi on a recent zoom a warning came up saying insufficient disk space What do we need to do

I'm trying to update the message that is provided after selecting an IVR option. I created a new asset and assigned it to the AR associated with the IVR option. When I call the line and navigate to the prompt, it plays the correct asset, but then also plays the original asset that was previously assigned on the second playthrough (or perhaps a continuation of the first playthrough).  The original/previous asset was assigned by a different admin user - is this why I may not see it associated with this AR? Is it a bug that the AR is cycling through multiple assets?

How can you book one-on-one meetings using the Zoom LTI 1.3 integration for Brightspace? 

I am attempting to change the color of the whiteboard to green on my tablet to use in greenscreen drawing but can't figure out how or even if it can be done.Suggestions?Thanks!

The X50 has had issues recently with connecting to our video conference provider, whether it be Zoom or Teams. We've had this device up and running since mid-May and these issues just started happening. This isn't happening with any of our other X50s at our other locations though. Has anyone else experienced this?

Googleアカウントでログインしています。サインイン状態が継続するようにしたいのですが、どのように設定すればよいでしょうか。 

I am having to give the following instructions to panelists and speakers who can't quickly and easily login to the events I am testing. 1. You will receive emails for each of the days of the conference.  If you are an attendee, as for example you will be for the Friday night keynote speaker, simply follow the link in your attendee email to the lobby of the Zoom Event.  As a presenter in a conference session, you will be able to participate in enhanced functionality not available to attendees.Click on the “View Event” in your invitation email (located directly above the image.)A browser window will open taking you to the homepage of our Zoom Event, (unless you are not logged in.) You MUST log into a Zoom account associated with the email address that we have sent the notifications.If you are not already logged in, then login to Zoom through your browser.Once logged in you should see the “Presenter Training” event and a “Join Lobby” button.You can join the lobby

I just signed up on zoom from my school account and showed the messageImportant Notice: Zoom has removed the 40 minute time limit for schools affected by COVID-19 through December 31, 2021. The meeting limit on your free Basic account has temporarily been lifted. Could I connect 1000 participants in the meeting,

Hi Zoom user fellows,   I plan to host a Webinar with 2 guests soon and I have some questions :   - First it is possible to put a custom overlay adapted to the zoom screen with 3 subscreens (Me as the host and 2 guests) during the Live ?   On this custom overlay, I'D like to put my logo, change the color... Basically, I just want to show webcams screen of me and the 2 other guests from zoom and the rest will be my custom overlay.   Hope my question is understable..   Thanks in avance for your time,   Nathan S

Is there a way to view all the people who joined your meeting after it has ended?

I am configuring Zoom. The company would like to have Zoom operate such that Calls are automatically recorded. I have set this up as "Account Management" -> "Account Settings" -> "Recordings" -> "Automatic Recordings" . I have "Local recording" disabled, yet this does not automatically record. Can someone help me figure out how to: 1. Make it so that Zoom automatically records a meeting2. Make is so that the recording of that meeting is ONLY in the Cloud and not saved locally? Thanks for your help!

Hello,I'm using version 5.12.9 on Windows 10. I'm using a laptop and I have a bluetooth microphone / headset. Sound is being recorded fine when I speak.I can also hear audio, when I play a video in Chrome (and the Chrome session is in the screen that is being shared).However, the audio from the video is not being recorded.I have tried setting the microphone as either the headset (where I can hear the video audio) or the computer's built-in audio, but it doesn't make any difference.The audio from the video being played in Chrome is not recorded.Would appreciate troubleshooting suggestionsThanksVW

I have the login details of both my own and my CEO (team) Zoom-account. When I click the Join meeting link to our team meetings, I am automatically signed in with my CEO's account, meaning that I take over the host role. If I try to test any of the links to our planned client meetings, I get logged on with CEO account, meaning also that if she has an ongoing meeting then, I kick her out of that. I have tried both the desktop app and launching from browser (Chrome). I work on a Mac. Any advice? Thanks!