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I upgraded user VB from Basic to Licensed.  She tried to host her first meeting as a Licensed user but couldn't use audio. We seem to be forced to call in a phone number, even the Host. We can't use computer audio. A few seconds after VB starts a meeting, the Join Audio window pops up. She is not calling in, she is hosting. She closes that window but nobody can join the audio portion. After a participant connects, we see the message saying that they cannot hear us, that they are connecting to audio. But we, the hosts, are not connecting to any audio.  Why can't we use computer audio as default? When I sign in with my user VK, it starts by default with computer audio.  The settings for both users are the same: User Settings -> Schedule a Meeting -> Audio Type -> Telephone and Computer Audio. The audio in the computer works fine, tests and all.

If you are using a phone, and don't redirect to store in the cloud, does it still claim that it is recording the meeting?

I have one "Zoom One Pro" subscription. And managing three users including myself.When I'm changing one user from Basic to Licensed, I fail to change. Before this attempt, all three users are Basic. Zoom says "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit." Currently, no users can be activated. So I cannot host a professional meeting that exceeds 40 minutes. I'm happy if zoom gurus give suggestions!Zoom client version: 5.13.11 (13434) Windows

Earlier when I used to join a meeting having Passcode & Waiting Room options enabled it wouldn't ask me to enter the passcode instead it would route me to the waiting room (if I'm not provided the co-host access). But recently I came across a situation where when I was trying to access the zoom meeting link instead of routing me to the waiting room, it's asking me to key-in the passcode. Can someone let me know why that might be the reason ? Is it a new update ? 

I am trying to cancel a meeting I setup, but Zoom will not let me.I created the meeting under a previous email address, but my company was acquired by a new company and I now have a new email address.I believe what is happening is that I set up the meeting with my old address and trying to cancel it with my new email address.How can I cancel meetings I set up under my old email address?Thanks,

Hello community after installing the Outlook Plugin and set Outlook to Autostart the user receives every day the same PopUp and we are not able to solve the issues.Tried to uninstall and reinstall the Plugin, Outlook and Zoom Client does not solve the issues, are there anyone who knows how to solve this issue?Please note thet there are other Plugins for Outlook installed that needs access but we do not have any issues with those.Thanks in advance! 

Can someone help me figure out why our phone line does not use the auto attendant and IVR for call queues like sales and support?

We have a video conference room for Webex. But we were told that we could join a Zoom meeting if the person creating the meeting could give us a sip number. How would they find that number to allow us to join?

Hello everyone. Is the Zoom interpretation service now available for all pro-users during the meetings? Earlier we have to pay for a webinar add-on to get this service. 

can multiple participants speak simultaneously and not be automatically muted?  

Please bare with me (my first time doing this). In this program I was going to make the settings in speaker view so who ever is speaking will be in wide view.  I have multiple kids, that will be in different locations, but singing together.  What is the best way to handle this.

Hello! We are hosting a webinar and will have an estimated 150 participants. Does anyone have a suggestion of using chat vs the Q&A? Thanks!

I'm trying to setup some laptops in kiosk mode (Windows 10 Enterprise) to allow users to get on a Zoom meeting (Zoom client, not Zoom Room). I know there will be a requirement to share the screen, but when I attempt to do it in kiosk mode, I get "Screen sharing has failed to start. Please try again later. Error Code: 105035" My guess is there is a permission that needs to be set, but I'm unclear on which setting(s) and where/how to do that. Any help here would be appreciated! Aaron

The host of my meeting often divides us into breakout rooms.  While in the rooms, the host occasionally broadcasts a verbal message to the group.  Everyone else in my room can hear his voice, but I cannot hear it.  I have no other microphone or speaker issues.  Is there a setting that needs to be changed on my end?

Zoom pricing is "per host" - what does this mean? My local camera club is moving to Zoom from another videoconferencing system and we are confused about the pricing for the Pro account. When it says pricing is "per host", under what circumstances would we need more than one "host"? Can anyone in the club be the host if they log in using the club's account? Does having a single host licence just mean we can't run more than one meeting at a time? I can't find clarity on this on the community or support pages. I hope someone can help. Thanks

Good morning everyone, I would like to remove the possibility for participants to see the people participating in the meeting. How can I do it Thanks Konrad

Our company pays $300 per year for whatever plan we have. We have two administrators - me and Art. Art set up a meeting with clients. But before the meeting started he had a medical emergency and went to the hospital. When our clients tried to get in, they got "Waiting for the host to start this meeting." I tried to go into our account and start the meeting. I couldn't find it - or any of Art's scheduled meetings - anywhere. So no meeting and we looked terrible. What is going on? Why can't I access meetings on our on account. Also  - how much do I have to pay to get actual technical support from Zoom? Thank you.

I apologize if this has already been answered.  I checked a number of responses in support but none were clear enough.  At this time I am a new free user but considering Pro account for longer meetings.  The question is this.  Assuming I host as a paying Pro member are the free accounts that join the meeting bound to their respective 40 minute max?  In other words do all participants of that meeting need to be paying Pro members to attend for longer than 40 min? 

I recently got a macbook and have been trying to download and install zoom on it. I can get as far as downloading it and putting in my password to install, but then something pops up that just says an error occurred and to contact the manufacturer (screenshot below). This has happened every time I've tried to install it, over 5 times now. I have no idea what the problem is and no matter how much I try to google it nothing is explaining the issue. Does anyone know how to solve this?

If I host a meeting and allow someone to record a meeting I initiate, will that give the person access to my account or my account information?

How can I prove who have participated in the Zoom meeting? Meeting log shows only content of chat.

Hello everyone^^I just bought an iMac with a M1 chip, but... I download the Zoom client, but everytime, when I try to install it, I have a error.... Does anyone could help me please^^

Hi every one, Last mars 6th I made the payment to renew my zoom one pro annual account. The money was withdrawn from my card and I got a mail from zoom confirming the payment with an invoice attached. Today as I try to start a meeting the time is limited to 40 minutes and the profile says I only have a Basic account.I've called billing support and are still waiting after 30 minutes, I live in South America, in Bolivia and only the cost of the call while waiting for somebody to pick the phone is over 30 $us.I've also try the Chatbot which is not helpful at all. I seems crazy Zoom doesn't have a better support for its customers.

Hi, I have a Zoom Pro account and have configured multiple licensed users. Can these users schedule meeting at the same time and record those meetings? Thank You,Anitha

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