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D
Newcomer
dennch
Newcomer
June 19, 2023
Solved

Charged twice

  • June 19, 2023
  • 3 replies
  • 12 views

Hello, 

I upgraded my Zoom account. I got an E-Mail that my payment is in progress. 20 minutes later I got another E-Mail, that the payment is rejected from Zoom.

In my bank account I saw that the amount was charged but my Zoom account does not upgraded.

I thought, that the payment will be paid back from Zoom so I payed again with Paypal to get the upgrade.

How can I solve the double payment?

Is a possibility to contact someone from Zoom?

 

Best regards from Berlin

Thank you!
Dennis

 

    Best answer by S_K

    Hi @JohnSWren 

     

    If you believe you have been double charged, I recommend the following.

    1. Check your bank or credit card statement to be sure one of the transactions wasn't a pre-authorization. These typically fall off the statement within a few days.
    2. Ensure that you do not have more than one account.
    3. Submit a ticket to Zoom Billing so they can access your account to investigate.

    Please note that this is largely a self-service site. Zoom's billing system doesn't have the option to provide itemized statements of past invoices. All of your past invoices are available on your account portal. See Viewing your Zoom Invoice History 

    3 replies

    E
    Newcomer
    everamone
    Newcomer
    June 19, 2023

    I've been charged twice as well, for June on a monthly basis and from June on an annually basis. Why does zoom automatically change accounts to monthly payments?

    S_K
    Community Champion | Employee
    S_K
    Community Champion | Employee
    June 22, 2023

    @everamone 

     

    I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to best assist. 

    S_K
    Community Champion | Employee
    S_K
    Community Champion | Employee
    June 22, 2023

    @dennch 

     

    I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

    J
    Newcomer
    JohnSWren
    Newcomer
    August 8, 2023

    Looks to me like I've been double charged, too, and I can't get a human to talk with me and they won't send me an itemized statement for the several years I've been paying them.

     

    S_K
    Community Champion | Employee
    S_KAnswer
    Community Champion | Employee
    August 9, 2023

    Hi @JohnSWren 

     

    If you believe you have been double charged, I recommend the following.

    1. Check your bank or credit card statement to be sure one of the transactions wasn't a pre-authorization. These typically fall off the statement within a few days.
    2. Ensure that you do not have more than one account.
    3. Submit a ticket to Zoom Billing so they can access your account to investigate.

    Please note that this is largely a self-service site. Zoom's billing system doesn't have the option to provide itemized statements of past invoices. All of your past invoices are available on your account portal. See Viewing your Zoom Invoice History 

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