Placdeholder photo when video off

https://www.zoom.us/profile

mine as well. I have no idea how to fix it. have you found out?

Mystery!

Hey folks, The answer to my question was promptly answered above.  But in language some did not understand, and I get looped in on all responses. So here I try and I hope it is visible to all:

I was not logging in to my downloaded Zoom account so when I merely clicked a link that was sent to me, Zoom could not access my preferences and photo and thus it goes to the default mode of just showing your name.  Operator error. Just make sure you are logged in to your account when you click a meeting link. That is the whole answer. Hasn't been a problem since.

What's the solution?

same issues 

Zoom can be accessed three main ways;

1. From the Zoom desktop application (after you have installed the application and signed in).
2. From a web browser by going to the Zoom Website https://zoom.us/signin#/login 
3. From a mobile device  using the correct Zoom mobile application and signing in.

Each method has a way to sign in using your account username and password. You can sign in to Zoom with your email and password, or by using your Google, Apple, or Facebook account.

Once you sign in Zoom will  know who you are, and if you have set up a profile picture you can use it.

Here is the Zoom support document that describes how to manage your profile picture after you have logged in

https://support.zoom.us/hc/en-us/articles/7056836613517-Managing-profile-picture-on-the-Zoom-web-portal 

Here is the Zoom support document that describes how to customize your profile

https://support.zoom.us/hc/en-us/articles/201363203 

Regards

If my reply helped, don't forget to click the accept as solution button!

Hello,

Log into Zoom first before you click the invitation link.

Regards