We had a meeting where people had to register beforehand. Those that registered, when they clicked the link to join, were sent to the registration page again but with a blue button underneath their information that said 'Join Meeting'
Why did this happen?
thank you
Under the same email that they registered under? Also, it could be that if their browser has a different email associated with it the system could possibly not recognize them as registered. So, you know how if you are in Chrome and Chrome is your default browser with your work email logged in but you register fo r the webinar with your personal email address say user@gmail.com when you click that join link and it goes to your default browser. If that browser is showing user@zoom.us then the system is not going to recognize that you are a registered user and then ask you to register for the event again. I have seen many cases like that before as well.
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