Permission to update a Marketplace app

Forum|Forum|2 years ago
October 12, 2023
3 replies
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There is a Marketplace App called LTI Pro that has been updated. Someone that no longer works here set it up. Even though I am also an Admin, when I go to the LTI Pro page to update it, the "update" button is not active. I've dug through settings and the Admin console looking for a way to gain permission to update it with no luck. Any ideas what I need to do to be able to update this app? Thanks!

Approvals and Installation

Best answer by Frank_TB

Happy to help 🙂

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Frank_TB

Community Champion | Customer

Hello,

It's tied to the person who set it up in the Zoom Marketplace. I think you will need to remove the service and set it up again if you don't have the original person's credentials that set it up.

We set up a generic admin user account so that it is not tied to any one human user in case they quit or are not available.

Regards

If my reply helped, don't forget to click the accept as solution button!

J

JTrentAuthor

Newcomer

Thank you!