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shgkopfweh
Newcomer
October 14, 2023
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Payment Onlinebanking

  • October 14, 2023
  • 1 reply
  • 2 views

Hi, I just ordered yesterday the Pro Zoom. There have been trouble by the payment. The windows disapeared for finishing. So I logged in in my Onlinebanking and finished the payment.

 

Today I have got an Email, that the payment was rejected.

So how can I do now, because I payed the account.

If I start the transaction one more time I would  pay double.

 

Best answer by CarlaA

Hi @shgkopfweh, thank you for reaching out via the Zoom Community!

 

In this case, I would suggest reaching out to our billing team directly for more information. You can do so by following this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032. 

 

I hope this helps!

1 reply

CarlaA
Community Manager
CarlaAAnswer
Community Manager
October 16, 2023

Hi @shgkopfweh, thank you for reaching out via the Zoom Community!

 

In this case, I would suggest reaching out to our billing team directly for more information. You can do so by following this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032. 

 

I hope this helps!

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