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Hello - we have a zoom account for which we pay about $150 per year, but the chatbot says we don't have access to a live agent.  We are trying to adjust the settings for piano lessons on zoom.  The people on the other end can hear our piano, but we can't hear theirs.  We have adjusted all audio settings and searched Google, but the Google videos don't match the options we have available.  Can anyone please tell me how to adjust the audio settings within zoom so that we can hear the other people's piano.  They can hear ours just fine.  Thank you.

Can we make more than 14 members as a host for 1 meeting?

I currently have a Pro (Named Host) account. My Rotary District has offered one of ten accounts they have for the officers. Will I be able to use this and retain all the Zoom meetings I have already scheduled.

I need transcription services for a research project. The Zoom info says you need a Business, Education, or Enterprise account for transcription services; however, the least costly plan (Business) requires a 10-license minimum. I am not a business, and it will just be me using the account, so I do not need/want to pay for 10 licenses. I noticed there is a Pro account option for individuals with no license minimum, with an add-on option for "Translated Caption." --> Is translated caption the same thing as transcription?--> If not, what is recommended for individuals who need transcription? Thanks in advance!Emilie 

Yesterday was the day of my payment. And zoom debited money from my account twice with 5 hours difference. The same account. In Zoom I see only one  bill but on my bank account two payments. What happened? And how can I return one payment?

Hello,Is it possible to create a Zoom event that doesn't even require the email address of the attendees. So that attendees could just arrive on the Zoom event page and then log in to a webinar or a meeting. The idea is for the Zoom event to be really easy to access for the attendees. Thank you. Best regards,

Hi there, I would like to delete my ZOOM account. It asks for a "passcode" ? Is that the Personal Meeting ID ? The moderator key? Both are not accepted. Where is the "passcode" or how can I change it. Regards

I paused my account, but received no notification prior to the resumption of credit card billing. Immediately on notfication of a payment being charged I cancelled my plan and it was immediately changed to Free plan, but no credit was issued to my credit card.

On 23rd June I signed up for zoom pro and on 26th June the money came out of my account. On 23rd June, I set up two meetings for tomorrow and sent the links out, but when I came to log in today it said the account hadn't been used before. I need to log in to the account with my Pro linked to it that I set up the meetings in urgently for work.  I had an old zoom pro account linked to a different email, but that one is on Basic with no meetings upcoming either so it's not a case of wrong email address. 

Hello, I had a Zoom meeting today and the host called me.  During the Zoom, I decided to record the meeting.  In order to do that, the host had to make me the host.  I didn't log in to do this.  Now I can't find the recording.  I just recorded locally and NOT on the cloud.  Where is my recording?? Thanks,Asher

It worked fine for months. Then it stopped - even though the picture still shows as my profile picture, when I turn off video only my name on the black background shows. I tried deleting the profile pic and putting it back in, but that made no difference. Any ideas appreciated!

Hello, how can i host 300 people without upgrading to business ,  

I've been getting some odd behaviour with Zoom that seems to go against what I would expect so i thought I'd post to see if anyone had experienced similar... During video meetings I am frequently getting the audio dropping out and a notification of "your internet connection is unstable" appearing. What is unusual is that the video continues without any problem what-so-ever! Obviously video uses much more bandwidth than audio so I would expect the video to freeze, perhaps with the audio continuing. I dont seem to get any other internet connection issues. I have a 100mb connection and can happily stream 4K movies. But even if the connection is poor - surely it would affect the Zoom video more than the audio? If the audio problem is related to the sound drivers or headphones, why would I get a notification about connection instability? Has anyone experienced a similar issue? 

Hello Guy I have a question please, can I go live streaming on Instagram during the meeting? 

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I have trouble connecting to the meeting on my iMac desktop and get error code 100000421, while my macbook laptop and Android phone work fine. Have searched on the internet and nothing found.

I want to separate the shared screen and the attendees on Zoom. It is difficult to see the attendees when on side-by-side mode as we are in a large room with two large screens. We would prefer to separate out on two screens: attendees on one screen; the shared imaging on the another.  But when someone shares their imaging it combines into side-by-side/gallery mode.  Anyway we can stop it from combining into a side-by-side/gallery mode when someone shares their imaging?  

Hi, Why doesnt my iphone zoom app allow me to change my profile photo?  There's simply no option in Settings which allows me to do this Thanks in advance 

Hi, Zoom Community! I just want to know that how can I save the video of recorded meeting at zoom cloud. I am new to zoom cloud and I have not proper idea about it.  Is there any way I am able to store recorded video at my personal website Avon It Please let me know. I am looking forward to hearing from you. Thank you.  For more info: Avon Italia 

Hello community. How can I activate transcription to make a later summary of the meeting main points. I only see the recordind and no text interventions. Can you help me! Best regards, Juan from Uruguay! 

I've had the Zoom plugin for Outlook on Windows for the past year, and scheduling a meeting opened up Outlook to send the meeting invitation.  Now it opens up a "Sign in with Google" window with the message "Choose an account to continue to Zoom". How do I get back to using my Outlook email?  The Zoom plugin is enabled in Outlook and I didn't change anything, but of course Outlook and Zoom get updated frequently and could have messed something up. I tried uninstalling the Zoom plugin and re-installing but Windows tells me I need to be an administrator to do that, but I am an administrator. How do I fix this? 

How to change accountadress on receipt?On my receipt is the adress i lived 2 years ago. In my account i can nowhere find a place to change it.Who can help me out?thx, inge

If a Zoom meeting is running on Desktop#1, is there a way to screen share an app that is running on Desktop#2?  I am using Windows 10 Enterprize. Thanks.

Hello friends, Not sure if this is even an option. Does zoom possess the capability for a customer to call my business line, hear a voice message that states press one to receive a quote with that option being forwarded to my admin, and a second option to reach me directly for more urgent matters? My business line is forwarded to my admins phone, so I still receive customer texts, but sometimes I would like specific customers to reach me directly. If this is an option, what settings would I adjust?  Thank you in advance. 

My account is still basic even though I paid 149$ for pro account