Solved

The transcript/subtitles/captions are only showing when a certain participant shares her screen and is in presenter mode in Powerpoint. It picks up only what she says, live. Only in slide presenter mode. Said it happens in Teams calls too. 

Normally, I use dual monitors with Zoom in full screen mode. Shared screen and control bar(+chat, participant list) on the main monitor andon the sub monitor, I usually have videos of all participants(max 49?) in gallery(basic) mode in full screen.I only want what's shown on the sub monitor(gallery view of all participants' videos) to keep track of the attendance and to use it as a proof that they participated in the meeting. Is this possible? If so, how do I record it? (only the participant's videos (all participants)) I've tried it before but shared screen, host video(presenter) is still recorded and not all participants' videos are recorded.  Help.   

Hello, Say I want to record a tutorial and than send it out to users via email address. Can I embed the zoom recording in the body of the email itself so when they open the email the video is in body of the email? I know you can share it, where they have to click on a link and sign and all that jazz but I just want users to be able to play the video in the email itself. Anyone Know? 

I am experiencing an issue with the Zoom Room Controller application on my Logitech Tap IP device. The icons for Microsoft Teams Join and Google Meet Join are not appearing on the controller interface. The only icon that is currently visible is for Webex.I have already enabled the necessary configurations in both the account settings and room settings to support interoperability for Zoom Rooms, as per the guidelines provided. Despite this, the issue persists.Zoom room version : 5.16.5 Could you please assist me in resolving this problem? I look forward to your prompt response.

This ought to be simple.  I attend BUT DO NOT HOST a meeting that is scheduled every day. How do I put that on a schedule so that I don’t have to hunt for the meeting ID and code every day? I can only find how to schedule things where I am the host. 

Hello. I recently started an education online course. As part of your housework the participants will become co-hosts and need to share audio only. During the day I use a windows PC but more often I use my MacBook and I do not get the option or I do not find it to share audio only. When I am the host, I do see the option but not when I am being made co host in a different meeting. How can I resolve this?Thanks for your help.

My Friend from Singapore could not join my  meeting which hosted in Thailand, Instead, there is the Error Code 1142.However, she can join other meetings hosted in Thailand. Only me that she could not join, Is there any way to fix this problem ? I found that The code 1142 : indicated you are trying to join the meeting from the country might be blocked by Zoom, This can also appear if you are using proxy that is set to a country that has been blocked by the Zoom.  If so, How to solve it, please? 

หากอายุการใช้งานหมด และเรามีการผูกบัญชีไว้กับบัตรเครดิต จะมีการหักเงินอัตโนมัติหรือไม่ หรือเราต้องไปดำเนินการต่ออายุด้วยตัวเองในเวปไซต์เอง

My audio tests say my equipment is fine though my client cannot hear me.   I can hear him.    is there an easy fix to this issue?  thanks! 

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Does Zoom Room voice commands works with Android tablets such as Poly TC8, Crestron, Neat etc...?

Hello,Is it possible to have one price for a webinar from X date to X date and a different price after X date?For example:$40/person from now until December 31st$50/person after December 31stOr, do we need to manually change the price of the webinar within Zoom on the different dates? Thank you!  

Hello, When someone registers for a webinar (and pays), are they able to share the link with anyone or is it unique to them?  We don't want people to be able to share links. Thank youi!

Help.  I have a pretty basic understanding of Zoom.  I can work the User and Plan management features and I know how to do at least the most basic of actions.  My boss came to me about 4 months ago, and was wondering what we were paying fro different aspects in Zoom.  When I told him the Webinar plan cost, his words were something to the effect of "$80 per month to use it once a year, we don't need that."  So I dropped our Webinar plan.  Now he wants it back, which I did without issue, but his historical Webinars aren't there.Is there a way to recover his previous Webinars from the cloud?

I want to send a recorded zoom meeting to client, with a determined time for expire.  To view for 1 week and the link of recording is nolonger open for viewing. Could someone give me clear step by step to do this? Thank you

I have a free Basic account. I should be able to record my meetings locally, but there is no red record button on my screen. There is no option in my meeting settings to enable recording. How do I record my meetings?

I have just upgraded my account from  basic  account for 100 participants to 1000 participants. However, right at the schedule for the meeting, no more than 100 participants were accommodated. Please help me. Thanks.. 

I am in the need of the ability to have simultaneous interpretation and translation on Zoom.  The languages are American English and Thai.    Any suggestions would be gratefully received.  Thank you!

Has anyone else encountered this recently? Have been running shows for over a year with no problem, but for some reason now, even if I hide camera, when I share a screen during a webinar, my company logo remains visible on screen. Any help would be gratefully received as Zoom help has been a case of 'download new version', (which I've done, with no success). I'm not aware that anything has changed in settings to cause this new issue. Many thanks. 

Hi:I am a zoom phone user and my cell phone is iPhone.How I can find co-workers name in Zoom phone app/ phone/ dial in extension number page ? In computer Zoom application, i can find co-workers name in phone functoin.But in cell phone. I can not find user by name, could you help ? thank you. 

I have an Apple iPhone 15 and have been using the zoom app for a while now and when I would join a meeting, it gave me a "cellular" option for audio but since the v5.16.10 update, its gone and all I have for audio options are "Wifi, Dial in, Call Me, No Audio" - Why did the cellular option go away?  It worked great for me.  I tried the "Call Me" option but it was not as good (audio clarity).  I haven't tried the wifi option but many times I need to join a call when I'm in my car and I just want to use my cellular and the audio is perfect.  Why-o-why did you get rid of that option?!?!?!?

Based on the documentation, a survey can only be used by the person that created it. I'd like to create a survey that others on my team can use after a meeting has ended. For example, if I create a new training satisfaction survey, I don't want all trainers to have to recreate it. I'd also like the manager to be able to review all survey results and not ask team members to share those results. Are these things possible? I'm on Version: 5.16.10 (26186)Cheryl

the German language is only displayed in English after the update to 5.15.xIn version 5.14.x, the language is all normalhere is an excerpt from the colleagues:Dear Mr. Schmidt, this is a software bug that we can replicate as well. With the latest update, all languages can be set manually except for German. Likewise, when editing the config file by entering the language code, German is not selected, but English. We will not release the update for this and will wait for a fix from Zoom. Which we also recommend for you. Sincerely / Best regards Aagon support Can you pass this on?Thanks

We have a pro account and believe we should have access to edit registration pages for meetings.  Registration can be turned on or off, but there's nowhere on the meeting page to manage or edit what that page looks like.  Has anyone else found out how to access this?

Is there a way to combine multiple recordings (all by different people) into one recording?  We are trying to create a Holiday Greeting card via one link!  We have 5 separate recordings, under 2min each, that I am trying to combine.  Is this possible?!