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Hi there! I have alternate hosts set up for my multi-session Zoom event. We are doing some testing at the moment ahead of our event on 18 June. An alternate host should be able to start the backstage of an event, however that option is not showing for our alternate hosts. It is important that multiple people have the ability to start a session. How do I ensure that is possible? Is there a certain time frame when they can start it? Thanks for your help!

We are hosting an event for the general public that is paid.  However, there is one group of people who we want to provide free access to the event and the recordings of it for the next year as a part of a package they have been sold.  Is there a way for us to create a code that only they use which gives them free access? Or a link we can create which would allow them to attend live, as well as to see the recordings later? 

Hi team,  I have employees under me who are now taking my zoom sessions with my clients. I have paid the extra to add another user, added them in all settings as user/cohost using their account email both on the app and the site, but they still have zero access to anything I have organised. I really need my set meeting links to be accessible by them, at their end, so I don't have to attend the zooms with all the controls etc.

After purchasing a Zoom Pro account, I disabled SSO login and accidentally signed out before i was able to set the password for email log in. Now I am unable to login with both email and Google SSO. If i log in with Google SSO, it just shows 'You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025) '. And if i try to reset the password using 'Forgot Password', i get an email that says 'There was recently a request to change the password on your account. Based on our records, you used Google to sign in Zoom, click the button below, then select sign in with Google.' and the link leads me to the same sign in page as earlier and the cycle repeats. Now I am unable to access my account using either Google or email log in. How do I reset password and gain access to my account? Please help!!

This blog post stated that is is possible to turn on Zoom AI features but disable sharing data to train the tool. However, the toggle to turn off data sharing shown in the "Account owners or administrators provide consent" section does not exist. What is the process to turn off data sharing but still use the features?

The following help item is shown:UserTo enable this feature for your own use:Sign in to the Zoom web portal.In the navigation panel, click Settings.Click the Meeting tab.Under the In Meeting (Basic) section, verify that Join different meetings simultaneously on desktop is enabled.  If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Turn On to verify the change.Note: If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administratorHowever, I am a single end user not in a corporate setting.  While I can see and open the In Meeting (Basic) section there is no Join different meetings simultaneously on desktop option present to enable?Is that option available to single basic end users?

Very basic question.  We are a non-profit, and we are about to get a a paid account to have various volunteers conduct meetings over the summer when other volunteers (who have Zoom licenses from their jobs) are not available.  So a very basic question -- can we have multiple user names sharing the license (we understand only one meeting can be active at a time).   Is there a master user name so I can create and delete these  other user names over the summer so as prevent people from scheduling a meeting without clearing it with me (and creating embarassing confusion.)  Thank you. 

When two of my meeting guests try to register and enter their email address, they get a message that says, "This meeting is for authorized registrants only. Please enter another email address." Everyone else has been able to register with their email addresses so far. Is there any way to add the two people whose email addresses the system is bouncing myself? I tried to register them using the same link I gave everyone, and I got the same error message. Thanks for any advice!

When using zoom room, is there some way to output sound both to through the HDMI output (or any other speaker output) as well as a Dante / Network audio?

I've created boards and duplicated them when I need to use again- but is there a way to create your own whiteboard template to save and use again and again? I'm on the most recent Zoom update. Thanks!

Hello, I'm new in webinars admin. I did a practice with my client and agency today and we were connected with 5 computers. All of them viewed panelist desktop sharing very well, but only three viewed panelist camera and sharing video good (two via LAN and one via WiFi), two of the viewed very poor. We checked the band speed of those with problems and they were good (speed test showed 600 Mbps, both via WiFi). The only common part of the two that had problem with video quality is that they have quite old computers, but what I don't understand is why they viewed desktop sharing of the panelist good and webcam/video sharing poor.Can you help me to understand why someone had problems and someone not, considering that is not a band speed problem? Thanks a lot!

There is a sharp increase in the demand for Zoom calls requiring simultaneous interpretation.  While this function has many excellent qualities, in practice we have identified some important gaps.  To respond to this demand and provide quality service, we are forced to implement makeshift patches to compensate for certain limitations in Zoom’s service.  Below is a list of suggestions compiled over the past months of intensive, daily use of Zoom’s Interpretation function.    The suggestions marked in bold would have the greatest positive impact for all involved. These changes would aid interpreters in using industry best practices, create ease of management/use for meeting hosts, and expand accessibility for people with limited internet access, among other things. They would also encourage us to continue recommending Zoom to our clients, rather than researching other options to recommend.   Management: Allow co-hosts to manage interpretation feature 

We have a very important event coming up, I would like to record it to our icloud account but just a few days ago-although my iphone was on 4K, when we went back to produce the program, the video was just about the worst I have ever seen it--- compared to ANY  time EVER I've ever recorded something. What are other organizations doing to try to improve quality? I was shocked to see the product. I've tried to get help for our account, but a bot is there to not connect me. When I'm frustrated and disappointed, the bots turn me into someone who isn't rational!thank you for any help ahead of time...

I can't find any information on the Zoom site about how to become a meeting host and schedule a meeting. Can anyone help?

I need help. I need to delete a user and all the instructions tell me there is a "delete" button under the ... there isnt on a mac. Please tell me how to delete a user.   Also, why is Canada not listed in the contact centre with a phone number? Thank you.

I created a Zoom meeting with required questions that have to be answered by attendees when registering for the event.  I also created the same event in Eventbrite.  After connecting to Zoom from Eventbrite and specifying the meeting I want to attach to, an error message is displayed by Eventbrite  directing me to disable the required questions before the connection can be established. Disabling the required questions is non-negotiable since the a larger number of attendees will be registering using the Zoom registration link,  and we need to capture the lead information.  The Eventbrite "event" is configured with a maximum of only  25 tickets. Question:  Is there a workaround to this issue to allow Eventbrite registrants to be automatically registered in Zoom through the integration? Additional Info: I attempted to use Zapier but in setting up the Zap,  Zapier is requiring me to insert attendee biographical information. Howev

All the meetings I schedule are sent to people in all different US/CAN time zones. When the recipient registers for a meeting, the email confirmation always shows the meeting time in Eastern Time (my time zone). Is there a way for the confirmation email to show the meeting time in the recipient's time zone? This is causing meetings to be missed as the recipients are overlooking the time showing in Eastern Time.

I would like to make people actively agree on a set of ground rules before they enter the meeting, for example in waiting room. Does anyone know how to do it?

Is there a way to make it so that those in my Users group do not need to register to enter my meetings but those not in my user group need to register for it?

I'm sorry if this isn't the correct area, but I could use some advice.I've just updated to Zoom Workplace, and now have two blue and white arrows that are on top of any app. They are definitely Zoom related, as when I close the app they disappear, and then reappear when I open it. I've tried hovering over them but there is nothing. They don't click. Nothing seems to work. I've had a look through all of the settings I can think of, but can't find out what this feature is, or how to turn it off. Would anyone have an idea?  

We generally love AI Companion for meeting summaries, but some users have meetings where they don't want AI Companion to be used at all. I have AI Companion set to not turn on automatically for the account. However, I am unclear if a participant can turn on AI Companion on their client without the host's permission. Is there a way to turn off AI Companion for specific meetings/webinars? 

Hello! I used the Production Studio for the first time today for a webinar -- mostly to incorporate a branded wallpaper and better layout for a shared screen and speaker video. It looked really good for me in the Production Studio preview and live screens, but the whole screen (wallpaper, slides, speaker video and name tag) looked distractedly blurry for a co-worker who jumped in the webinar as an attendee. Same deal for the Production Studio version of the recording, which apparently only had a 640x360 frame width/height. Has anyone else experienced anything similar or have an idea why the recording and attendee view turned out so blurry? I thought maybe it could have something to do with the resolution of the wallpaper but was coming up empty on any other theories. Thanks in advance for any help or insights!

I tried creating a webinar. The "Require attendees to authenticate to join: Sign in to Zoom" check-box is selected.Users are getting an error message while trying to register: "This webinar is for authorized registrants only." We want to count the number of attendees and hence the option is enabled. How can we cater to both the cases simultaneously.[Count the number of attendees as well as allow users to register without getting this error message] 

Hello,  If I want to teach a group of 5 people, is Zoom able to have them share all of their screens with me at the same time, but the participants cannot view the other participant's screens? If I want the students to show me what they are working on without me going into different breakout rooms and leaving them alone, I want to supervise them while working, but the other members cannot see what each other is working on.  TIA 

Hello!, I am new with Zoom. I bought Zoom One PRO license, and now I would like that another person be able to create meeting too. Because I can't meet with my group always, and I need that someone else do the meetings in my name.  I tried to get information, but I found that zoom is very complecated, have a lot of information, and very little simple explanations. I guess that I need to buy another license of Zoom One Pro, in order to give it to the second person. am I right?. or is there another option?.. Thanks