Adding Multiple BYOC numbers to a Zoom Phone Auto Receptionist

Forum|Forum|1 year ago
July 8, 2024
3 replies
3 views

Does anyone know the maximum number of BYOC numbers that can be added to a Zoom Phone Auto Receptionist?

Desk phones and devices

Best answer by Mike1188

I figured it out. The answer is: 50 numbers can be added to a single Zoom Phone AR. Thanks to all who offered suggestions.

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @Mike1188.

I think you have it backwards: Auto Receptionists are added to phone numbers. I can’t find a limit of the number of times an Auto Attendant can be assigned, and since the pointers go from phone numbers to Auto Attendants, I wouldn’t think there would be a limit.

I’m not familiar with specifics of BYOC, but I’d think that once a BYOC number has been targeted to the Zoom network via an SBC, you should be should to direct as many to the ARs as you want. Or maybe I’m missing the point of your question! If so, drop more details here… maybe I can get my co-Champion @Eliot to help out.

E

Eliot

Community Super Champion | Partner

hi ray,

sorry, i am not knowledgeable about byoc numbers.

I do not know how many numbers you can assign to an auto receptionist. Frequently, the main auto receptionist has a toll number and a toll free number. Sometimes, there can be several of each type of number since businesses like to accommodate callers who may have an old number(s).

Changing auto receptionist settings (zoom.com)

A number can be assigned to a user, an auto receptionist, a call queue, common area phone or Zoom Rooms. once assigned, i do not think a number can be assigned to additional auto receptionists or call queues.

"After obtaining a phone number, you can assign it, allowing callers to directly dial a number to reach a phone user, call queue, auto receptionist, common area phone, or Zoom Rooms."

Managing phone numbers (zoom.com)

thanks, eliot

M

Mike1188AuthorAnswer

Newcomer

I figured it out. The answer is: 50 numbers can be added to a single Zoom Phone AR. Thanks to all who offered suggestions.

Ray_Harwood

Community Super Champion | Customer

Hey, @Mike1188. Thanks for the info? Did you just add them until you got an error message, or did you find it in some documentation? If you found a reference, can you post the URL here? Thanks!!

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Mike1188Author

Newcomer

I just kept adding numbers until I got the error at 50