Please help! I got this email 3 hours ago.
"Your paid subscription has previously expired. Your cloud recordings are now being deleted from our systems."
I forgot to download the recordings of my webinars when I unsubscribed. Are they gone forever, or if I pay for webinar again ($111 / month) could I get them back?
Anything i can do to stop my webinars from being deleted?
Thank you!
@kat16, unfortunately not. If it’s been more than 30 days since your account was active, they’re likely gone. I’m assuming you created the license on the same account; if you started a new account and licensed that one, you won’t find your recordings from the original account.
Also, assuming you are the only user on your account – you are the account owner and only admin. Be sure to go look in the Admin -> Account Management-> Recording Management menu; while there, see if there is a Trash button. If so, check there.
If these steps don’t locate any recordings, you’re probably out of luck.
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