Solved

I am trying to add a video to my wait room and am not able to as yet. I have the most up-to-date version although when I go to my icon on the top right it does not take me to help and show me the version as I was led to believe.  Gene

ManyCam would not work as a video option today.  So frustrating, as I use preset for my lessonsWhat is going on with ZOOM? Thanks for feedback.

Hi I need to show a recording of a session I am doing with just 1 participant for course work. My participant is looking at information I have shared with them via link in our chat but on my screen I can still see us both on gallery view. On my recording however I can only see me.How can I record what my screen looks like?Or at least my participant (not their screen but them as an individual).

Hello,  I am not able to access breakout rooms. I used to be able to. I am logged in as the host but the option isn’t there

My organization recently became an authorized partner with Zoom, and I was informed by our distributor that I’d receive an agreement document I would sign and return on behalf of my organization. However, I didn’t receive an email informing me of the approval of the partner request nor an attached agreement document. Kindly advise on steps to resolve this issue.

Is there a way that we can see if any panelists emails bounced back? I send out emails for webinars to our panelists and need to know if any bounce back to us. 

I could not type in the code to join a meeting on my phone.  Once I was able to join I was not able to type in the chat on my phone.  

ライセンスの「割り当て」と「付け替え」という言葉を見かけますか、それぞれの違いを教えてください。以下の使い方は、禁止になりますか？・組織で３ライセンスを契約する。・Zoomを使いたいユーザーは一人ずつのアカウントを作成し、アカウントの　共有はしません。ライセンス１：4/1～4/5 Aさんのアカウントに割り当て　　　　　　　4/6～4/7 Dさんのアカウントに割り当てライセンス２：4/2～4/4 Bさんのアカウントに割り当てライセンス３：4/1～4/10 Cさんのアカウントに割り当て

Is there a Zoom Support number for Canada?In March our organization paid for a PRO Account and today, when I call support with our Account and Host Key the message I got is that our account cannot be found. This is also a follow-up to a pervious message I posted which I thought the solution offered might have helped but the situation is going from bad to worse as I still cannot sign-in from a second computer and now I find out Zoom does not recognize our paid account. To resolved this I tried to change that sign-in email address because when we initially opened the account, we overlooked to change the sign-in email (which I do not have access to). However, the message that comes up when I try to change the 'sign-in email' is "Email xxxxx has already been used". I'm not getting anywhere. I can't get phone help because Zoom assumes our account number does not exist.I need a solution.

I previously posted about how to have someone host a zoom meeting when I am away without having to open the meeting myself. I do not want to buy another licensed user because the number of times it would be used is minimal. Ray helpfully told me the way to do that is by giving that person the host key; he also posted a link to a page that explains how to use the host key. Unfortunately, that page is more confusing to me than ever, using acronyms I don't understand and functions I'm unfamiliar with. So here are my questions. 1. Does the host have to have a free account to do this? An email and password registered with Zoom?2. What does the substitute host see when they click the zoom link? Where - literally - do they put the host key number? I'm trying to figure this out on my home computer clicking the zoom link from my husband's laptop. It's not at all clear what the sub host will do. I've turned the waiting room off. It appears I need an email and password to go any further. It

I HAVE version Version: 6.0.2 (33403) 1. The annotate when others are screen sharing is no longer popping up? 2. When I am in a meeting where is the raise hand option ?  With FrustrationCB 

I’m trying to figure out why suddenly last week, out of the blue and randomly colorful balloons and one time confetti filled my screen. This has been very off-putting because it’s happening in the middle of my business meetings with clients. I have checked all settings and haven’t changed any that could seem relevant. I need to disable this function but don’t see how to especially since I don’t understand what’s causing it. Any advice?

I have a user in my organization who reported that their PMI passcode is changing on its own. This can not happen for the user because she shares her PMI link with an encoded passcode on a 3rd party app to have clients meet with her but lately, the clients have been having trouble since the passcode changes and she has to update the link shared on the 3rd party app. She has tried to manually set the passcode to 000000 but after a couple of weeks, it changes to a random passcode.

Does Zoom offer a hotline feature for desk phones?  If someone picks up the handset it should automatically dial a preprogrammed number.

I am planning an event with 4 webinar sessions running at the same time.Our primary Zoom account is Business and has 10 licenses, which I have allocated to colleagues Basic accounts.Can I now add Webinar licenses to these accounts and use them to run simultaneous webinars? Thanks!

Hello, I have upgraded the meeting capacity of my account and I am concerned that this might affect meetings I have already scheduled. The capacity has been increased from 100 to 500. Please could someone tell me if the new capacity will be applied to meetings scheduled prior to the upgrade or will I need to create new meetings? Thank you very much.

I accidentally deleted a recording and then the trash. Can I recover the deleted recording?

HiI've been using zoom to successfully stream into my FB groups for as long as I can remember.    I now have a new FB group, and no matter what I do, following all the guidelines set out by fb and zoom, the new group is just not showing up. Does anyone have any ideas on what I can do to solve this please? Many thanksLeigh 

Hello, yesterday I had recorded our meeting and for some reason when I go to download the meeting to share with others, the file is too large, how do I delete some of the video so that I can share. Thanks 

Hi there,We have a video that plays our waiting room until the meeting starts, however we've been asked to turn on captions for this video to make it more accessible. I haven't been successful in figuring out how to turn this on/uploading the captions, and I'm wondering if it's possible. Can we turn on captions for preview videos in a customized waiting room? Thanks so much!

Hi Community,   I really hope you can help.   I'm having issues sending invite emails to 2 users addresses. To clarify, I'm not talking about meeting invites, I'm talking about invites for licensing a user account. We have Mimecast for filtering and 365 for delivery and the emails for the affected users aren't hitting either platform. Email delivery to the addresses outside of Zoom works fine. I can send invites to all 'pending users' (there are currently 3) and one of them gets through every time. I have whitelisted the Zoom domain and all the IPs in the KB on both services.   I have had this issue on multiple invites but usually spamming the send button seems to have worked, but not for these 2 addresses.   Any advise would be greatly appreciated!   Many thank,   Greg.      

I run the update, it installs, but does not seem to work.  Tried restarting my system, using another browser, it just won't work anymore.  Keeps saying: Update required, you app version needs to be 5.15.5 or higher to join this meeting, please update to continue. Nothing I do on my end works.

How could I make one meeting with no date, and use the 1 generated access link and share

Last night we had a divorce support meeting. usually we have 30+ people in our meetings. This has never happened (doing this for over 3 years) but there were a few people that joined that were mocking the other people as they shared their situation. We booted them and they joined with a new name. It took a while for the host to figure out who it was again before they were booted again. I've looked through all of the settings but haven't found a way to block people permanently. I did change the settings that if we are recording it will save out each person's audio so we can go back and find the people that were making the noises or mocking others. Any other suggestions?

Users not in my organisation cannot annotate on Whiteboards shared during a meeting. Weirdly, if I open the old version of the whiteboard through "Share Screen" other users can annotate, but this version of the whiteboard doesn't allow me to import images. I think this might be a setting that's been turned off by the admin of my organisation. If so, is anyone able to let me know which setting needs changing so I can ask my admin to change it? [I'm using Windows 10 with the latest version of Zoom.]