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I have a user who is having trouble connecting to zoom, but only on their home network. Normally I would suggest troubleshooting the network, but zoom is working on all other devices on the network. So here is their hardware info:Macbook Pro 14-inch 2021M1 ProSonoma 14.0Zoom Client 5.16.2Chrome 119.0.6045.124 Zoom network tool came back green on all tests. The user can't reach our zoom tenant in chrome, receiving "This site can't be reached" "The connection was reset" This means they can't sign into the zoom app at all. Using NSLOOKUP and PING for our tenant come back with good results. Using safari allows them to get slightly farther to the "launch in zoom" window which does nothing when the link opens asking to allow. Finally opening the meeting without signing in and joining as a guest gives this error message "an unknown error occurred Error Code: 3256000" which comes up with nothing on google or this forum besides one other post in Japanese from

I have a Zoom pro account which allows hosting of up to 100 participants.  I will host a Zoom meeting  of around 100 participants in the near future.  Is it possible to start the meeting with the current 100 participant limit and increase it to 500 by purchasing the “large meeting” add-on if the number of participants might reach the limit during the meeting? 

i was able to use avatars now i cant. i haven`t changed computers, i didn`t change any settings. others in my meeting can use avatars. also i cant find the "toggle avatars" option in my settings

Hey folks, I've got a fun one for you. I recently (3 days ago) hosted a meeting and had my recording directed to the same path I have used for years. I later remembered that I changed my Windows username. Same login, just changed the display name.So the path of; /Users/<USERNAME1>/OneDrive/Documents/Zoom is now /Users/<USERNAME2>/OneDrive/Documents/Zoom  When I try to open the recording folder automatically in Zoom, it redirects to the USERNAME2 folder, which is empty. Nothing in my Trash, as I furiously dump it multiple times a day.I don't actually use OneDrive, it's just the 'physical' folder on C:// that often gets defaulted too and I've been too lazy to change.   I'm not convinced that Zoom would just vaporize the recording because of a bad file path...especially because I wasn't prompted to give an alternative path. I'm hoping it's tucked away in AppData or some other invisible cache location?  Thanks for your

Hello, I run a language school and have an overlap of lesson times between two different instructors. Instructor A tutors a student at the same time nstructor B tutors a different student. Is there a way for both instructors can tutor their students on the same day at the same time??

After I graduated from university with a master's degree, I re-enrolled in a doctoral program. However, my university account and Zoom account are still marked as graduated, so I'm only getting the free 40-minute support. Since I've re-enrolled in the doctoral program, I'd like to receive support again. What should I do?

Any reason why call handling isn't working for some reason? Setting is set for user to forward to voicemail if it's not answered. It works if the user rejects the call, but if they do not answer it only plays the message without going to voicemail. Any ideas?

Does anyone know if it's possible to click an object and drag it using the blue remote control mouse in meetings?

I used to be able to click a link in the calendar invitation, and then click Launch Meeting on the browser page that displays to launch my Zoom desktop app and launch the meeting simultaneously. Now, in the past month, the Launch Meeting button doesn't work.  I have to launch my Zoom app first, and then click the button, sometimes multiple times, before it launches. A couple of our webinar panelists have reported the same issue with getting into webinars.  Others have mentioned similar issues. What has changed, that we can no longer launch meetings and webinars without a bunch of time-consuming hoop-jumping? Zoom, please fix this. Lisa

Please can I have assistance. I have tried to upgrade to pro and twice now put my card number in and the page freezes with just a "please wait" note on it. I fear that my card will now be charged twice for this and I still don't have access to the upgraded platform. I have tried calling Zoom and get no human only messages and then being cut off. I desparatley need to get this sorted. Urgent attention woulkd be apopreciated. thank you

I raised this on the dev forum hoping it would have reached the right set of eyes.https://devforum.zoom.us/t/zoom-5-6-10-vulnerabilities-with-openssl-dll-need-version-3-1-5/98806/1 However, following a Search all prior reports of vulnerabilities have been placed within Zoom Community. Using Zoom Meetings Client 5.16.10 (26186)Microsoft Defender flags as vulnerable forCVE-2023-4807 CVSS 6.2,CVE-2023-5363 CVSS 5.9,CVE-2023-3817 CVSS 3.7,CVE-2023-5678 CVSS 3.7,Install source: https://zoom.us/client/5.16.10.26186/ZoomInstallerFull.exe?archType=x64Detected filesc:\program files\zoom\bin\libcrypto-3-zm.dllc:\program files\zoom\bin\libssl-3-zm.dllOpenSSL Version 3.1.1.0Recommended course of action, upgrade to OpenSSL Version 3.1.5 or 3.2.0Updating to 3.1.4 would still leave CVE-2023-5678https://www.openssl.org/news/vulnerabilities.htmlCVE-2023-4807, Fixed in OpenSSL 3.1.3 (Affected since 3.1.0)gitcommit see git openssl org/gitweb/?p=openssl.git;a=commitdiff;h=4bfac4471f53c

Your version needs to be 5.16.6 to sign in. Contact IT teamWhy can't I install this version?

Hi I created an urgent meeting through personal ID and need to convert it to Webinar.  

HELP!!!!  I just lost a class due to live stream on OBS not connecting to Zoom. I get a "invalid path or connection URL. please check settings to confirm that they are valid."  I lost a class due to this and I can't seem to find the right video to help with this. I've tried so many things. I need help please!

Hi all,Does anyone know why Zoom Classic Whiteboard doesn't have a simple circle in the shape section menu?  You can choose ellipse and then by carefully watching the coordinates, get close to a perfect circle but why isn't there a circle choice??  Are there any add-ons that would expand the shapes menu?

Hi there, I'm looking for instructions like these but on Android - thanks!https://support.zoom.us/hc/en-us/articles/115001077226-Hiding-or-showing-my-video-on-my-display

Hello, please help!I wanted to shorten a cloud recording by taking off the last minute, but though misunderstanding I clipped off everything else and was left with only that last minute. How can I restore this so I have the whole recording as it originally was?Thanks for any tips!

I uploaded a MP4 of a Zoom meeting recording. I'd like to trim it but I don't see the scissors icon.

I'm wondering if there is any headset with a call answer/end button that will actually end Zoom Phone calls. I've tested two different models: a Poly Blackwire C3210 and a Yealink UH34 Dual. The former is similar to an officially-supported model, and the latter is an officially-supported model. Both models feature a call answer/end button. The button on both models does work to answer incoming Zoom Phone calls, but pressing the button during a call does not end the call. It simply has no effect. A cursory skim of the Internet indicates others have encountered this behavior. Zoom's official list of supported USB HID devices for the desktop client notes "Certain Poly, Jabra, and EPOS headsets support end a meeting or hang up a Zoom Phone call when used with USB dongles and the associated applications."  This is an extremely basic telephony feature that is missing from Zoom. It is not a new concept, and I'm pretty disappointed Zoom has failed to include the feature. Is

I'm trying to log into my Zoom account and I can't because this error 1132 appears. I've reinstalled and restarted my computer, but I'm still facing the same issue. Additionally, I'm trying to contact customer support, but it's almost impossible because no one responds; all channels are extremely slow.

Long story short, sharing interactive whiteboards with 'external' users has been disabled on my account. This is causing major issues today, as I teach remotely and needed to add students email addresses so that they could collaborate on the board. It's been impossible. The message I receive when I've tried to share the Whiteboard reads 'A server error occurred. Try again later or if error persists, Contact us for help.' When I investigated this further, the account settings state that the admin has locked / disabled collaboration with external users and when I check up on the roles on my account, I am listed as an owner, with no admin having been added. Technically it seems that as the owner I should have admin permissions, but these are greyed out when I go into settings, meaning I am powerless over changing any sharing permissions. I'm at a loss at what to do. Please do advise me if you can!! 

Hello I have Zoom One Pro and am interested to add Zoom Phone. When I click on it to upgrade however it shows only US/Canada or Australia/New Zealand as options for calling plans. I called Customer Support for help on how to get a UK calling package but the customer representative was so rude I am now considering looking elsewhere. Some clarity on this as well as pricing would be very welcome failing which I will definitely be going with an alternative provider.  Thanks

I have a Zoom One Pro account with me being the only user. I tried to enable the features under Settings > AI Companion. They are all greyed out. It says, "Locked by Admin". Why can't I turn them on as I'm the account owner? Thanks,Ed

Hi. - I am a Mac user. I sometimes need to share the desktop because I need two windows opened, a PDF + video, for example. The sharing screen window shows all the apps but does not show the desktop thumbnail option. I have the same problem when I connect the iPhone via USB. It just doesn't show this option to share. I started to have this problem only after the last update, 5.7.6. Can anybody help me, please.  

I wish to cancel my annual subscription which is due for renewal shortly.  How do I do this?