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I've been regularly opening zoom recordings sent to me over the last year by my teacher.  But in the few days, the link fails to open,  leading a message that says that 'The media could not be loaded, either because the server or network failed or because the format is not supported'.  Other people on the course can still open their links. My system is macOS Can anyone tell me why this failure is happening and what I can do about it.  Thanks.

I have been doing a lot of research on Zoom AI Companion regarding compliancy with HIPAA and FERPA. I don't know what features I can and can't have enabled with the AI Companion, while still being HIPAA compliant. I would also like to know what features would need to be enabled and disabled to be compliant with FERPA. I've found quite a few different answers but they all seem to be outdated. If someone could just let me know the list of features that can and cannot be used with Zoom AI  and still be compliant that would be great.

I host Zoom meetings between 10-20 hours per week (without screen sharing). I record all calls locally on my machine. Most of the time, it records high res, but occasionally it does not. Can anyone tell me why? It's kinda frustrating.

Hi. I have been asked to download 'zoom client' in order to record a presentation for a convention. but i cant find that option on the zoom web page. what is the equivalent for that? 

I can't change my topic name.  It just says Zoom Meeting, and is grayed out.

Is it possible for me to set up a meeting where people can meet without me?   Normally, we all meet together, but we have a special project going on where I'd like to allow folks to discuss their portions of the project with each other whenever they want - day or night, they decide the dates and times, and I don't have to be there to start the meeting.  We anticipate needing this through the end of this year.  I have a Zoom One Pro account. Thanks! 

I am the owner of two Workplace Pro accounts for our small business. I want to transfer one of the licensed users from account A to account B. The user has no unique settings, data or recordings that need to be brought over. He will use the same business email address. I just want him to be a user in account B, not account A.  Do I delete the user from account A and then assign him a license from account B? Or can I transfer his license from account A, thereby avoiding purchasing a license in account B?

Hello all, I have been logging in to Zoom everyday without any issues until yesterday when I used the same account and same password, and it displayed the above error message "An error with reCAPTCHA occured. Please try again.".  I can log in using the Zoom App without any issues. However, I need to log into the browser version to download video recordings and unable to log in. Any help, please?

I created a meeting link and sent it to my guests. Now, the meeting and the link are nowhere to be found in my upcoming meetings. And it's not my Personal Room link. What has happened?

Any ideas, since the Zoom Contact Center maintaince over the weekned, my contact center uses are no longer able to transfer calls through to Zoom Phone users.We have been doing this for the past 10months but now it won't let us.We have changed nothing.  

Hello. I have been recording to cloud zoom of my team meetings or my own meeting for a training video.  Unfortunately, when I download the video, it shows up in a very low quality, often 640x350 resolution or lower and it nearly looks pixilated.  How can I fix this?

Hello everyone, I am facing a problem that how to automatically upload cloud recordings into OneDrive, Youtube, or Google Drive without downloading all recordings locally. 

Hey everyone! We have some of the Poly phone handsets to accompany our Zoom phone and I wasn't sure if you guys had encountered the following issues and/or if anyone has a workaround! We've found that when you change the outbound caller ID in the Zoom client, the phone still won't make calls out from that number, even after resetting and seems bound by whatever settings it was given upon initial setup. Another thing we can't seem to figure out is how to transfer directly to a voicemail from the handset? All of these processes are so straight-forward in the Zoom client/web app, but not on the hardware! Any insight at all is very much appreciated!

Dear Zoom Team,My name is Wee Akara and I registered my Zoom account using the email "***********". My account was deactivated on 31/8/2024 due to a violation of the Terms of Service or Community Standards.I believe this deactivation is a mistake, as I have not violated any terms. I have strictly adhered to Zoom’s Terms of Service and Community Standards.I have attached evidence that supports my claim, such as screenshots of my account activity and relevant emails.I kindly request that the Zoom team review and reactivate my account.why I can sign in to Zoom on my mobile device but not on my Windows computer?Show error code :1132Sincerely,Wee Akara  

All, I'm looking to set the same time zone on all of our physical phones in our organization. All of the phones are located in the same time zone.How do I go about setting the time zone for all of the current (and future) phones so they default to the time zone we're in? I've been able to change them one at a time, however, I have too many phones to do this individually. Thanks!

I would like to know if it is possible to have a single link for multiple meetings that take place on different dates and different days of the week.A client has asked me to organize this.I would like to know if this is possible and, if so, how do I set this up.

Hi folks, does anyone know if there's a setting to have the Zoom Webinar waiting room video play for attendees before they get into the webinar, even if they log in late?

I own an online school where use Zoom for our students. We have several classes at the same time and the teachers are not considered as users on our Zoom account. It's difficult for us to start the classes for each teacher and then make then a host. Is there a solution where the teacher can start the meeting directly once schedule by the school on Zoom? We have more than 5 different teachers and they have each 2 hours a week. 

Hello everyone,I am experiencing issues with the recent Zoom update in our seafood processing company based in the UAE. Since the update, we’ve encountered several problems, including [briefly describe the issues—e.g., connectivity problems, audio/video issues, or specific feature malfunctions].These issues are affecting our operations, as we rely heavily on Zoom for internal communications, virtual meetings with clients, and coordinating with our international teams.I would appreciate any guidance or solutions from the community or Zoom support. Has anyone else in the UAE or in similar industries faced these challenges? If so, how did you resolve them?Thank you for your help! 

Hi! When someone registers for a meeting and I want to send reminder emails what link do I use so that everyone who registered can get in without having to re-register? I thought using the link that was added to our calendar would work but that prompted everyone to re-register before hopping on the training.I have another meeting coming up- we used the meeting setting and required registration. What link do I use to send in reminder emails? Thanks!

Why can't you simply ad hoc add a personal external number to your Zoom Phone without having to invite, blah, blah blah!

Hello, I was searching on the web for a problem I had and came across a question that was pretty much what I was trying to do. My community profile was not set up, so I did the setup, then went to answer the post. I answered... twice.. because my first reply was gone when I went back to look at it and so, all my replies are gone. What is up with this? Is there some kind of moderation that need to approve posts I do not know about? I was providing my solution to the issue mentioned in the post. That is not very useful for users if replies get deleted..

Where can I find settings that enables members to automatically join a reccurring meeting even if the host is late?

Can I restore the recorded video of the deleted account?

Hi, I am having trouble with the initial setup for my zoom phone account. Firstly, I am unable to see my caller ID as the same number that I've rented, underneath my dial pad it says my caller ID is 800. I am also unable to make calls and thought that this would be linked to my first issue. I want to make international calls to the US from Australia with the basic phone plan. Do I need a provider carrier exchange for this. Please help