Newcomer

Solved

blurred background

Forum|Forum|3 years ago
February 21, 2022
16 replies
15 views

Hi!

I have the last Zoom desktop client. But there is no blurred background. And I am sure that blurred backgroubd is supported by my computer. Please help how can I fix it?

Best answer by IP-Man

I see it now, unfortunately the lowest Processor that supports Blur background for Zoom is Intel i3. From the looks of it, your laptop has Pentium processor which is a processor that does not meet the Technical requirements in using Blur Background.

Another thing to note is, Skype Blur has different Technical Requirement on using Blur versus Zoom so we cannot compare the two.

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

V

Vinay012

Newcomer

It's look like your computer doesn't support the blur background .
Can you sent me your computer details .

GutGemachtAuthor

Newcomer

In Skype Blur works

IP-Man

Community Champion | Employee

@GutGemacht , there might be a corruption on the Zoom version that you have in your laptop. Please do a clean uninstallation of the app and then reinstall and try if you are still having same issue.

If you have a Mac - try uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.

You can do this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

After this, try to reinstall Zoom again.

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

GutGemachtAuthor

Newcomer

Sorry, it did not help ((

I did a clean uninstallation of the app on my PC and then reinstall
I'm on a PC with Windows 10.

No Blur...

I am sure my PC can support Blur cuz I can use it in Skype

IP-Man

Community Champion | Employee

Below is the System Requirements in order for you to be able to use Blur Virtual Background.

Image only without a green screen

Zoom desktop client, version 5.2.0 or higher
Windows 7, 8, and 10 (64-bit)
Supported processors
- Intel i3
  - 2 cores or higher
  - 5th generation or higher
- Intel i5
  - 2 cores or higher
  - 3rd generation or higher
- Intel i7
  - 2 cores or higher
  - 3rd generation or higher
- Intel i9
  - 2 cores or higher
  - 3rd generation or higher
- AMD
  - 8 logical cores
  - 3.0Ghz or higher

Would you know if your laptop meets the requirement above?

GutGemachtAuthor

Newcomer

I have 2 cores , Windows 10 (64-bit), 3.7Ghz

version 5.10.0

IP-Man

Community Champion | Employee

Could you please send screenshot of your laptops System Properties?

GutGemachtAuthor

Newcomer

I attached it in the previous message

IP-Man

Community Champion | Employee

Can't seem to open it, is it possible to paste it here as an screenshot instead of dropping as a file?

GutGemachtAuthor

Newcomer

https://drive.google.com/file/d/1ufV564JSJeo0zyMZBxLG4rtSTp5MGFSp/view?usp=sharing

GutGemachtAuthor

Newcomer

IP-ManAnswer

Community Champion | Employee

I see it now, unfortunately the lowest Processor that supports Blur background for Zoom is Intel i3. From the looks of it, your laptop has Pentium processor which is a processor that does not meet the Technical requirements in using Blur Background.

Another thing to note is, Skype Blur has different Technical Requirement on using Blur versus Zoom so we cannot compare the two.

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

R

RC-R

Newcomer

Oddly enough, with my 2022 MacBook Air with the M2 chip all updated, I have a slightly blurred background, which I cannot remove. I have (none) on my preferences, and my internet speed checks in strongly, and my lighting is good... still have blurred background, not as blurry as when the "blur" is actually on, but blurred nonetheless. Any Help?

GutGemachtAuthor

Newcomer

Thank you so much!

S

smc45

Newcomer

I have a MacBook Air and recently the background on Zoom went fuzzy and out of focus. It is not the blur option. My face is very clear, but the background isn't. I have tried to uninstall Zoom and reinstall but it doesn't fix it. How do I un-register from Zoom completely.

S

sptemp17

Newcomer

Hello smc45! Did anyone answer your exact question and... did you get a solution? I have been trying to help my Mom with her MacBook Air that has the EXACT same problem you described and we cannot figure this out. It's so frustrating. It seems like the solutions presented in this thread are for those who are trying to blur their background, but we want to take it off - it's not actually the blurred background (which we CAN do and it makes it more blurred), but the background is just blurry all the time 🤷🏼‍♀️. Thanks!

C

CarolSchott

Newcomer

I just experienced the same thing. The surrounding area was all a blur. Blur is turned off.