Solved

I just recorded a three hour Zoom meeting, which said it was recording in the corner of the screen the entire time, but when I ended the meeting the file never converted and hasn't shown up in my drive. I didn't hit any extra buttons or anything to stop conversion from happening. I did a couple of tests and those files showed up right away, but this one is not there. This is an important recording and I would like to find out what happened. It wasn't a space issue on my hard drive or anything. Thank you for any input.

This week, I Hosted a meeting using my Pro account. There were about a dozen participants. Most of them had free accounts. The presenter during the meeting had a free account, working his way through a PowerPoint slide show using Share Screen. About 40 minutes into his presentation, he abruptly lost his connection to the meeting. I cannot determine whether this was a Zoom action or some other glitch with his connection to the local network. He seemed to still have access to other internet functions. Is there a time limit on a Free Participant's Screen Share when participating in a session with a Pro Host?

I log into a weekly, local Bible Study group using my Windows 11 laptop. The past two weeks, when I enter the group meeting ID, it will not connect using my Edge browser. I see a blank page. Fortunarely, I have a desktop Win10 pc. I am able to connect with group. I prefer to use my LG Laptop. I am searching for a solution to enable joining ZOOM sessions on Win11 laptop. Could it be MS Win11 update issue? James Denneny  

A teacher is trying to Zoom with her virtual class. Students who are on district-issued Chromebooks cannot join the zoom class and are receiving the following message. This issue just started today.

Hey thereAs we don't need all the new features of Zoom Workplace, we would like to stay with Zoom One. There is all we need for now.If this isn't possible we probably would decide to use some other tool like Teams or Skype.So please tell me what the options are!LoveforGod

My iPad Zoom background is blurred even the virtual background is selected “None”.I’ve tried to log out and also delete & reinstalled the Zoom but the background is still blurred.  I didn’t change the setting.  Please help !

Hi, after last update I have a problem. My video has two horizontal lines which disturb during meetings. My camera works properly with other programms. Is there anything I can do to fix it?

I am organising a ZOOM Webinar next week and I need to add a custom language for the interpretation, which is missing from the default listed languages.I went to "Account Management" > "Account Settings" > "In Meeting (Advanced)" and turned on "Language Interpretation". I then added a custom language, but when I went back to the Webinar, the custom language does not appear. I tried preparing a ZOOM meeting just to check if the change was reflected there, but the custom language is still not appearing.Can someone please help me with information on how to do this?

Hello. I hope you can help. Can someone tell me - or point me to an article - which says what happens when a host transfers ownership mid-meeting. Who is the AI Meeting Summary emailed to (which account does it belong), the original host, the new host, both or split between the two hosts for their portions of the meeting? Thank you

I was running Bitdefender Total Security on my Windows PC and the Zoom client would take minutes to launch and starting or joining meetings would also take 1 to 2 minutes (the first time). The Zoom client would indicate "not connected", or "connecting", or "not responding". Sometimes during a meeting, my video would freeze or starting to share would freeze for 1 to 2 minutes. We have multiple Zoom Pro licenses for business presentations, Webinars, and meetings and this was obviously not acceptable. I tried disabling all Bitdefender services from the Bitdefender dashboard, but this had no effect. It was only after I totally uninstalled Bitdefender and reverted back to the Windows Defender did the problem instantly go away. Anybody having issues with Zoom and Bitdefender? Any ideas how to fix this?

I had my first Workplace meeting today with Whiteboard.  Oftentimes on long meetings I am also multitasking in the background.Is my cursor being recorded and projected on the screen to everyone:1) while the Whiteboard tab is up in my browser?2) while I am working in another tab?3) while I am working in another app like Outlook or Word? I need to know so that I am not distracting everyone in the meeting.  Even better would be the ability to turn the tracking functionality off so that I don't need to worry about it.  I have never used my cursor in online meetings. Thanks!

I am an admin in Zoom and I work in the helpdesk.Occasionally I have requests to delete bookings on behalf of the CEO/PA to free up a room. I used to be able to just right click delete them in outlook but now I can't and I dont have permission to edit the meeting to send a cancellation. How do I give myself proper permissions in zoom to be able to delete any meeting from any person I need to delete..? My google searches only really brought me to articles about assigning someone to be a delagate for my own meetings etc.

I recently did a webinar and recorded it through zoom. I then downloaded the MP4 file and uploaded it to my website. When the file was uploaded it is showing a thumbnail in the middle of the presentation. I cannot figure out how to get the thumbnail to represent the first slide in the presentation. In chatting with zoom support, they told me that it is not possible and that zoom selects a random slide from your presentation to display as the thumbnail. I have a hard time believing this is true. Thanks for any advice anyone can provide.

I am the listed "owner" of a Pro Plan account, with two licenses, but the account was setting up by a previous employee (since left the agency). I have run into several meetings settings that are grayed out with the disclaimer "Locked by Admin" -- as the site owner, I should be able to change these, but I can't find any way to change that lock. More specifically, I tried to turn on file sharing via Chat and that setting is locked.https://ibb.co/T1vNXww 

I've noticed that a few of the participants in our meetings have black borders on either side of their picture. Does anyone know how to adjust this? Thank you in advance

Does Zoom allow you to have two meetings scheduled at the same time  initiated from the same account?   IE two 50 person meetings at 6pm?

After our plan was activated we still cant make any calls. Error says "Sorry the requested service is not available in your calling plan". Regardless our plan is Zoom Phone US/Canada Unlimited Calling we still can't call to any US/CA numbers.

hii when I use the share screen for powerpoint presentations the slides are not moving the participants see only the first slide I shared and I moved to the next slide on my computer  best regardstal 

First post here, thanks in advance. Posting for my wife.   She has a Lenovo laptop running windows 11. After a weekly zoom meeting this evening there is a phantom zoom background flickering on the laptop screen. It is a phantom with the windows from all of the others in the group. It is there when windows is going thru startup too, even as the BIOS starts.   I am calling the "background" the screen with all of the windows of the others in the group. Not just the background for her space. I don't know all of the zoom terms.   I have uninstalled and reinstalled zoom, and shutdown and restarted the laptop. Uninstalled graphics devices in Device Manager, shutdown and restarted the laptop. Tried the win+ctrl+shift+b graphics reset shortcut, and shutdown and restarted the laptop.   Thanks for any help.  

Hello, We use the Webinar 1000 people package, with the webinars regularly attracting approx 600-700 live viewers. What would happen if more than 1000 people tried to register for a Webinar? Would Zoom allow them to even register? And, if so, would people then be allowed to log onto the webinar on a first-come-first-served basis with the rest unallowed to watch?Essentially, we are trying to gauge when we should increase our webinar package but are unsure how many people are registering for the webinars, versus actually attending.Many thanks!

To be HIPAA compliant, I need to ensure that if more than one patient is in a waiting room they do not see each other's names. I cannot find a setting to do this. Are participants able to see each other in the waiting room or is it only the host who can see who is there? Thanks in advance for your help!

When our organization had a free subscription, I was able to login to a scheduled meeting on one of two different laptops. This because one has video and the other does not.  Today, after purchasing a Zoom account, I could not login from the laptop that has video working. I could only login from the laptop that I used to purchase the Zoom account (without video). I need a solution. 

My Mac and Zoom are both up to date, but whenever I'm in a Zoom meeting, my computer runs painfully slow to the point where my colleagues don't want me to screen share. Apple said it's not my computer, I have fast internet with lots of bars and no one else I know seems to have this problem.  Any ideas as to what the cause might be?

It's my first time setting up a Zoom meeting. I've scheduled the meeting and included all the participants and I included my alternate e-mail to be sure the invitations went out. I haven't received the invitation so I'm wondering if I missed a step. Any guidance would be appreciated. (Yes, I've checked my spam folder.)

I have a scheduled meeting for today for the doctors in my  office, how do I add them as users under my account to have access? It is not letting me add their emails, do they all need their own accounts to be added?