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Hi, I am receiving the message, "Unfortunately, your account does not have access to live chat support"  Why is this? Many thanks  

I was in a meeting today and they can see my location as they told me. How do I disable it, as I don't want people seeing my location. 

Hi there,I have a red flicker on my screen ( it tends to appear on my lips) during video meetings. Any idea how to get rid of it?

During our meetings we commonly have speakers scheduled for a certain amount of time, e.g. 10 minutes. Some speakers just start riffing... If I'm the meeting host, I keep the speakers on time through a different messaging service, e.g. Slack, so there is zero possibility of my activities affecting the session, my participation, the speaker's participation, or any chat logs. But that's awkward. When it's a short presentation, I have to send timer messages just minutes after they get started. The Zoom Timer app is either useful to only me or absolutely everybody. That's no good. (Also, why is it not smart enough to work with "Mirror My Video"?) In a perfect world, with a perfect timer app:I set an overall meeting timer of, say, 60 minutes, subdivided into me (2), Alice (15), me (1), Bob (10), me (1), Chad (15), me (1), and overall Q&A (whatever remains as "flexible" time)? The timer should also show the overall meeting elapsed/remaining. The timer is in a detachable pa

I've looked at the documentation for customizing webinar emails here Customizing webinar email templates and settings (zoom.com)It discusses customizing email templates for the entire organization or on an individual user basis. What I am looking for is a method to manage email templates for 3 users in a specific group. Is that possible? Can you please point me to the documentation if it exists?

We have Zoom Events Unlimited | 500, but host a one-off yearly event with up to 3,000 attendees.We were advised to purchase Zoom Events Pay-Per-Attendee for 3,000 attendees, however we're not sure how to actually use this... We have created hubs but they both have attendee limits of 500, not the 3,000 that we were hoping for. How do we go about creating a hub using the PPA plan? Thank you!

I didn't receive a receipt for a recent payment.  I need to have one emailed to me for reimbursement

Necesito que un asesor me ayude a resolver mi caso, yo pago un plan 500 personas y solo pueden entrar a mis reuniones 100 personas.

My zoom automatically records at the start of each meeting. I manually end recording. How can I cancel that so it doesn't happen at the start of a new meeting?

We would like to know from you to provide a commitment for customers if we can change the payment card from the Zoom admin portal without any issues. Currently, we are using the card who resigned from our company and we need to update it with our card.

If I open a Pro account and pay  monthly,  I presume the account renews on the same date every month.  If I want to cancel that account, when will it take effect?

I did an upgrade of the new version of Zoom but now My students cant use my general ID personal meeting for our lessons. If I copy that link and I want use it for every our meetings now the Id participant change every time.  What can I do ? @membership  Valeria 

Hello - I am a delegate for my executive and each time I schedule or cancel a zoom meeting I created on his behalf he gets an email stating "XX scheduled a Zoom meeting for you. As a host, you have the ability to start and end the meeting." If it is a cancellation the email states "XX canceled the meeting below." How do I turn off these email notifications to him? Thanks in advance. 

I've recently started a new website, and I want to integrate Zoom into it to host webinars and meetings directly on my site. However, I'm an SEO professional with limited experience in web development. I'm also working with a tight budget at the moment, so hiring a developer isn't an option right now. Is there an easy, beginner-friendly way to connect my website with Zoom? Ideally, I'm looking for a solution that doesn't require extensive coding knowledge. Any advice or recommendations would be greatly appreciated!

We hosted a dress rehearsal for some webinars we are hosting through Zoom. We are hosting the webinar in a multi-cam studio, our subjects have lapel mics, and all the video and audio feeds are being fed through a Blackmagic Atem Switcher.  The video and audio is being sent through to a Mac Studio, which receives it as a camera input. This is coming through to Zoom. Monitoring the audio that is being received in the studio control room, everything sounds great. The audio being received on the attendee devices however, is very muffled and barely distinguishable. We have tried through different devices - mobiles using the app and laptops as well.  I just wanted to check to see if there's some basic setting that might need changing or something? I have the background noise suppression set to low, and when I change it to anything else it creates a high pitch ringing/feedback noise. There is a small chance something is affecting the audio before it goes through

Hello,Anyone have an issue with Teams on Android joining Zoom meetings via Direct Guest Join? Despite the 3rd party meetings being turned on in the Admin settings, call being scheduled as a Zoom meeting, I am unable to press join button. I can see a Teams logo next to my call and not a Zoom one as expected. Android firmware and Teams are running latest updates. No issues with MTR licenses, resource account mailboxes can accept calendar invites in Outlook. We do not have any policies via Intune that would prevent this functionality. We do have other Android MTR devices in another location that do not have this issue. Any ideas?

I have a basic free account. I need to arrange a Zoom for two people but do not want to be a participant. Every time I have done this in the past I have to be there to let people in and cannot continue the meeting unless I stay on the call. Please advise.  

we open the public zoom but would want to hide all participant list to protect attended privacy. look for solution pls How to hide participant list so can protect the privacy attended list?  

Does a participant need to log on from the downloaded app (desktop, tablet or cell phone) in order to participate in polls?  Is it possible to see polls if only logged on from the browser link?

Hi. Can someone confirm that if you have a live stream set up with a custom RTMP and you reach webinar capacity, it will NOT redirect users to the livestream link, even if you have that option enabled? But it will if you use one of the other services (Facebook, YouTube, etc..).  This is in reference to the "Remind users to watch the live stream (doesn't apply to custom RTMP)" option. And maybe why that's the case? Thanks

Does Zoom set up meetings based on standard time or daylight savings time? I am in the Eastern Standard Time Zone (EST) and we are currently on daylight savings time (EDT). My goal is to have a meeting at 4 pm local time on April 2nd. So do I schedule the meeting for 4 pm, or do I schedule it for 3 pm to account for daylight savings time?

Good afternoon! The automatic translation functionality from AI does not work in my account, how to enable it, there is not even such an item. The Pro rate

I was recording [well I think I was] a Conference today - 5hrs & I am unsure if I clicked Cloud or Local for the recording. It didn't ask me what folder or place to put the recording & didn't really think much of it [I haven't recorded before]. How do I find the recording? All help would be appreciated as this recording is supposed to go our World Wide... HELP!!!!!

Our company bills our clients for time worked on their accounts. For this reason, we need to track the duration of our calls. In our Mac Zoom Desktop App, it's easy to see the length of my voice calls if I go to the phone tab and look at my history. I cannot find this feature for the history/duration of my video calls. Since we are remote, we use video calls a lot (where some companies may just use voice calls), and some of my users are switching to using Slack for video calls since it records the duration of the call. That is a struggle because they then receive Zoom calls during their Slack video calls. Is there a place to see my video call history similar to my voice call history? I am not referring to scheduled zoom meetings, I'm referring to an impromptu call in which I simply go to my contact list, find the person I wish to call and click on their video icon. Thank you in advance! LeAnn Ely

I want to run webinars from 90 minutes to 6 hours on Zoom using Keynote. Is this possible? If so, what's the cheapest plan to do it?