Solved

I need to know how to delete the information for the credit card in the 'Billing' section. I tried to do this but it appears to change the payment only without deleting the existing information for the credit card. 

Can this be done?

My last name does not appear when I attend other Zoom meetings - why as my profile show both my first name and last name

I'm sure I should know this... where do I go to find the attendance of my meeting just held yesterday?  I obtained my recording but don't know where to find my team attendance.

I'm writing to report a frequent problem with the Zoom program on the server. For the past week, the application has been closing unexpectedly during meetings, causing substantial delays to my work.Error Code: 104103 

hello,my monthly plan is zoom workplace pro, tomorrow I have a large meeting and I need to accommodate for 1000 attendees, so I purchase the large meeting add on for 1000 participants.Now the problem is the following:1- on the profile: i can see the add on large meeting 1000 participant clearly stated2- on user management -  users: I can see my workplace pro with the 1000 large meeting with a check on it, so it looks linked.3- when I go to account management -  account profile: it shows only my workspace pro and my meeting capacity is 100 not 1000.So which one is correct? How can I assure that I can accommodate for 1000 attendees.thank you for ur help.

Even though waiting room is enabled in the account's settings, I find that participants join my meetings bypassing the waiting room altogether. Any thoughts?

Currently, after someone registers for a webinar, they have to check their email for a confirmation to "add to calendar". It would be better if it was on the page right after they submit their info... instead of having to go to their email. Am I missing something? If not, how do I submit a feature request? Thanks!

Is anyone else having issues with whiteboard this morning. My wife was able to teach multiple classes this morning until the last one and Whiteboard stopped loading and just gives the spinning wheel but never loads. I checked my system and am getting the same problem with my whiteboard. We are both on Windows systems. We have tried resetting our systems and resetting Zoom. We have tried both in the app and online versions. 

Hello maybe someone can help me.  have searched everywhere, but the audio sound during calls sounds so electric. I have been to the apple-shop and they say it is not my Mac that is making the issue as Spotify sounds amazing. But when I am in a meeting the left speaker (only the left) gives off something like a static noise, more like constant fuzz, I cannot really explain ist that well, but it seems like my speakers are vibrating with the sound  Can anyone help me or is this the way zoom should sound? my MacBook is 3 days old.  Thank you so very much for all your help. 

Hi everyone I was wondering if there is a possibility to send a certificate of attendance to all attendees of a webinar via Zoom in the follow-up e-mail?  ThanksKind regardsTitia

I updated my OS to Sonoma 14.6.1 this week and just checked Zoom for an update. I'm running v6.1.10 and there is an update for v6.6.11, but when I click to install it gets a tenth of the way through and then throws the popup "Unable to install updates Error code: 10002"

On the website, Welsh is listed as a language option for captions, just not as the source language. However, it is not listed. I'm confused, can anyone advise?

hi everyone, please I try to install zoom.us on my centos7 but the last version of zoom which zoom 5.17.10 doesn't run because it is for centos 8+. please can you suggest one version which is between 5.14.5 and this version which could be run my centos 7 64bits with the command lines to install it?    great thanks in advance    

Do you know what settings I have to create in order so that if I am late as a host, my attendees are not in the waiting room and are allowed to discuss before I can come in.  also, how do I do these settings for all my already scheduled meetings coming up and also for the meetings moving forward. 

For the past 2 weeks whenever I enter a zoom meeting I can hear the other person but they cannot hear me. I tested my audio in settings and nothing is working. I have microphone enabled for zoom in my settings. I don't know why it is all of a sudden not working. HELP!

I have Zoom Phone package.Zoom Workplace, Version: 6.1.11 (45504) I would like my company name to appear in the call recipient's Caller ID when making an outbound call.  I would also like to include it at the bottom of SMS texts, maybe with the "Reply STOP to cancel. Reply HELP for help." message that's generated. I am sure I missed something, but I have looked through the settings, googled results, Zoom help & Zoom Community and can't seem to find out how to do either. Thank you,David

Hello, we recently ported all our numbers to Zoom and everything seems to be performing as expected, with one exception.  We had a message-only extension with our previous provider, there is no phone number assigned to the user, who has a basic Zoom phone license assigned.  I set up our IVR, assigned a placeholder user extension and now want to edit that to ring the voicemail extension.  When I try to set the key action as Forward to User I receive this error message "This feature requires a Zoom Phone Metered, Unlimited, or Pro plan."I do not want to assign a license for an extension only to collect voicemails.Short story, I need to be able to route to voicemail using IVR for an account with a basic license.Can anyone tell me what I am doing wrong, or offer a solution?Thank you   

Is there a way to use a consistent link for all appointments booked through a Booking page on Scheduler? Only the location is edited when I try to edit the location and confirmation emails. Because I have to include the link on another platform, for every meeting, having one link would reduce the likelihood of an error.

Hi all We've been using the Pro license for a few years since Covid and only make use of it for normal client review meetings and office quick team meetings.  We would like to stream our client event on 3 October (have never done this before). Don't expect more than 500 people on the steam and about 400 in person on the day.  Can someone please provide some advise on this? Which plan etc.? Best way of doing this. Clients can provide feedback on the day and ask questions, although it won't be answered live. They shouldn't be able show their video and no audio from their side. We won't have any polls.  Your assistance will be greatly appreciated.

I recorded a zoom session and instead of recording it I cloud it shows in my document folder as double_click_to_convert_01.zoom.  I need help to open this file to retrieve the recording.

How do I stop the topic name for always defaulting to the same client name?

We are a photography club that holds monthly club meetings. Most of the time, we engage (pay) an outside speaker that we connect to via our Zoom Pro account. We project them (as a co-host) and their presentation onto a screen at our meeting hall. And the presenter (via our webcam) can view our club members who are attending the meeting at the hall. NOW, we want to also invite some of our club members, who cannot attend our hall meetings, to view the monthly presentations over Zoom at home. BUT, we want to limit the viewable “Gallery” to just the Presenter, the Hall Attendees, and perhaps one or two other club members. How do we do this?

I am unable to access my zoom phone tab from my desktop, its basically not showing up there and I'm making calls through mobile, I have tried signing out and logging back too for multiple times but still facing the same issue

Hi folks,I have a number of different types of recurring scheduled meetings (as well as some one-offs).Some of these are made through integration with my booking system for clients, which is Squarespace Scheduling (previously known as Acuity). I have already gone through seeking assistance from their help team but it seems to be a Zoom end issue.Some of my meetings did not come through that way, some I scheduled through going to the Zoom website in my browser and going to Meetings and clicking Schedule a Meeting.  For example I have one on Tuesday nights at 5:45pm . Now I know this scheduling did actually work, because when my clients click the link I sent when inititally scheduling this call, they are able to access the meeting and I receive the email notifying me that someone has signed in to the call, at which point I can click the link in the email to start the meeting. However, this meeting does not show up in my Zoom app in the Upcoming Meetings tab.  Nor