Products

Running latest Zoom on a Laptop running Windows 10 (just re-installed Zoom so brand new).  All has been fine until a week ago when my C drive filled up.  Cleaned that up but now I can't stream to facebook.  I get the following message in the url line https://zoom.us/client_facebook_signin?code_challenge=[a bunch of letters and numbers]. The error is:  This file does not have an app associated with it for performing this action.  Please install an app or, if one is already installed, create an association in the Default Apps Setting page. Ok, so the question is what file and what is the app??   Can't take any real action until I know that!  Is it Zoom, Facebook or some other app I don't have.  Both Zoom and Facebook are installed! Thanks for any help

Felt like someone from Zoom Workplace should know their Microsoft Store App has an error and can't install with Intune currently due to: "The selected app does not have a valid latest package version. " It's using the old W32 format and needs updated to the new UWP format to install for windows 24H2 Intune++.  

I found a setting that controls the different sounds you can select for notifications. But I REALLY need to hear a notification when someone enters the waiting room, and that isn't happening. Since Zoom has been changed to force the use of a waiting room, I've had a problem with certain attendees who come to the meetings late while I'm sharing screen+audio, and I miss the visual notification that someone new has arrived. I'm not always focused on my desktop during these meetings (ok, confession -- I actually was distracted during the meeting I was hosting while sharing video). Based on my experiences joining other people's meetings, I've heard such notifications. But I'm not getting them myself -- just the tiny banner that appears. What am I missing? Why am I not getting any audible notification?

I just ended a zoom meeting, shocked by what happenedAfter someone joined a meeting I hosted and while asking him to identify himself - he started cursing everyone  how can I track his phone number or any ID information ? Thank you all in advanced

I have an accessibility question. Is there a way to invert the colors of just the screen share portion of the meeting window (of what someone else is sharing)? Being of low vision I'm ultra sensitive to the traditional white backgrounds of apps. Having everything on my computer in dark mode works well for me, but when on a meeting I'm blinded by someone who shares their screen, and I'm unable to follow along or help them as a result. Being able to invert just the shared portion of a meeting would be life changing. Thanks for any tips or suggestions!

I just noticed this feature, but we use Asana for task management. Is there a way to integrate the two so the tasks from the AI companion can be copied into Asana as tasks?

When I use the "test speaker and microphone" option from within zoom the speaker test fails BUT the microphone test works and I can hear the microphone playback through the speakers.  Speakers work for other apps and tests on the laptop which is less than 3 years old. Zoom has worked fine for me with the windows desktop app for 2+ years. I was testing some headphones today in the 1/4" port and when I took them out the speakers no longer work properly in the zoom desktop app. I've tried uninstalling the appCorrect speaker is selected (system speakers built into laptop)Speakers tested and work both through system setting and also if I launch a zoom meeting from the web clientSound is not muted or turned down  Greatly appreciate any assistance.

Without changing anything, one day this started happening. I am connected to computer audio as usual. And the laptop's speaker is chosen but I can't hear anything. I open the audio settings to test the speaker and before even clicking on it suddenly I can hear the speaker. I test the speaker (same laptop speaker) and can hear the chime. Great. Close the window and can no longer hear the speaker. So now I have the window open the entire meeting to be able to hear while I try to figure this out. Help!

Zoom Bluetooth issues in version 6.6.xThis is using an Anker Bluetooth Conference Speaker. Update 6.6.1 the Bluetooth speaker would work and play audio but not the microphone Zoom would say cannot connect. This is working fine in Windows for both Speaker and Microphone.  Update 6.6.6, the Bluetooth microphone started working but now the Bluetooth speaker would not. It looks fine in Zoom, but the speaker never plays any volume, this speaker works fine in Windows.  Uninstalled and re-installed 6.5.0 and everything works as normal. 

Before anyone replies, please note that I personally understand how to navigate this issue and am not asking how to do it - I am merely recommending software improvement I work in IT classroom/conference/event support at a university, and a big part of my job is helping people set up hybrid meetings in Zoom.  I very frequently get asked for help screen sharing powerpoints, as the majority of users I help find the interaction to be very confusing.  And indeed, I believe it is unnecessarily cumbersome in 2 major ways -1. It is not intuitive to most people that they must put the powerpoint in full screen before sharing if they are using presenter mode while the computer is set to duplicate displays - and even if they aren't, people are often inclined to share the window rather than the screen, since they see the option to select powerpoint and think "oh, that's what I want to share."  The confusion increases when people switch between powerpoint

Добрый день! Нет звука именно в зуме, звук в ютубе и вайбере работает. Проверили все настройки, переустановили несколько раз программу и не помогло. Подскажите варианты решения вопрос. Спасибо

Hi Community,I am struggling to find the recording buttom during a zoom meeting. I am using Zoom Workplace on Linux Mint. Can someone help me to activate the function please ?Thank you so much.

Hi,I wonder if anyone can help. When I'm in a meeting everything is being audio-described to me out loud (chat messages, people arriving and leaving etc) which I think means my 'screen reader' settings are on and I don't want them to be.However, when I'm trying to find how to turn them off it seems to be in the 'accessibility' tab. I can't find one of these, and my settings menu on zoom open in my browser looks different to the examples I've seen online, with no accessibility tab.I've tried to download the latest version thinking I may be working off an old version but the hasn't helped. I'm using a MacBook and opening zoom through safari. Any ideas on how I might find the accessibility tab and stop the audio description?!Many thanks 

The last few times I've been in a meeting I haven't been able to get my camera to work. This time it said "Camera being used by other apps. Close apps and try again", except I didn't have any other apps open. I even tried ending Norton on the task manager and turning the Safecam off/on. I've looked through all my settings, both on my computer and on Zoom, and nothing works. But when I go in my settings, I get a preview, so I know the camera is capable of working. I don't understand what's going on. If it helps I use an Acer.

Hi. We're hosting internal presentations on Zoom Meetings. Some of our guest presenters will be external (different email domain), some internal to our company (same email domain). I'll be made a co-host by the meeting creator. I want some private prep time with the guest presenter prior to allowing everyone to join to do A/V checks, housekeeping, and the like. It'll be me, the host, and the presenter. A few minutes before the scheduled meeting time, I'll allow the attendees in. If we enable the Waiting Room feature, we can let the guest presenter in, and up to a few dozen people will be waiting. 1. Can we allow everyone in at once?2. Can the Waiting Room be disabled so late attendees can come in without host interaction?3. Is the Waiting Room the best way to resolve this problem?4. At the end of the presentation, can I kick everyone out except those designated as host/co-host/presenter (i.e. everyone who

I hosted a zoom meeting recently and (stupidly) did not manually save the chat prior to closing the meeting. For many recent webinars, the chat automatically popped up in a folder when the meeting closed - but that didn't happen this time. Is there a way to recover the chat from this meeting that I was host of? I do not think that the autosave feature was turned on. I did check my documents/zoom folder on my computer and it is not there (though several other chats are!).

I am looking to contact Zoom Contact Center to a third party AI Agent over SIP/TLS (SRTP). Below is what I am looking for, is there documentation on how to set this up or what is possible?  1. The Call comes into Zoom Contact Center2. Zoom Contact Center IVR routes the call to the third party AI Agent using SIP/TLS with UUI/X-headers for metadata3. Ideally, Zoom Contact Center IVR can retain control over the call, so when the AI Agent "leg" end the call, it can return to the Zoom IVR for further routing (i.e. to a human agent for example).4. Zoom Contact Center exposes an API end-point  the AI Agent can use, to update the metadata of the interaction so the Zoom IVR can use that metadata to route the call appropriately, i.e. to a specific queue for example. Note: If the Zoom Contact center IVR cannot retain control over the call when it is passed to the third party AI Agent, can a SIP REFER w/UUI or X-headers be use

Yesterday I turned on meeting summary, as I have done for other meetings in the past,  but it didn't render and there's no record of it on my Zoom account. Is there any way to find it if it exists?

Eu deixei de pagar o plano e não consigo mais acessar as gravações da nuvem de reuniões que eu fiz. É possível recuperar essas gravações?

In the current Windows version of Zoom Workplace, the Home/Today panel on the right side cannot be hidden. It can only be expanded, not collapsed. There is no collapse button, no menu option, and no way to disable it. This blocks the workspace in Team Chat and reduces usability. The panel needs to be collapsible, just like in earlier versions. Please restore the ability to hide it.

I've looked for the place you're editing, but can't find it. I couldn't make it disappear.😫

Hi, I'm having a problem with Zoom livestreams. When I use the whiteboard, the writing appears a long time later; it doesn't appear while I'm writing. If there are any possible solutions, I'd appreciate it. Thank you.

Hi,I have not easily found the answer to this on the Zoom website, and I did speak with a sales rep on the phone this afternoon, but what she told me doesn't seem to match up with what I'm seeing on the official Zoom site.I want a package with VOIP and meetings, with a signed BAA for HIPAA compliance. The rep told me that I can do this. However, there is no option for the BAA when checking out online (one of the reasons for my skepticism). Is there a way to combine these two? Perhaps I'm missing something very obvious on the site.Thank you.

Hello, I use Zoom many times a day, and the desktop app launches directly from links in calendar invites. Is there a way to bypass the webpage that systematically opens and stays open even though it reroutes to the desktop app? As I have multiple Zoom calls every day, I end up with unnecessary open Zoom webpage tags in my browser, it messes up with my OCD 😉  I looked in settings, etc. but I could only find the converse, ie allowing users to open in browser as opposed to the desktop app.  Thanks!  

Zoom Phoneで自身のスマホアプリやPCアプリで通話録音内容を確認したいのですが、設定は間違っていなさそうで、8月以降自分の録音がダウンロードできず、ここが間違っていそうというのはわかりますでしょうか?管理者画面の[電話システム管理]-[ログ]のほうからは通話履歴と録音は確認できるのですが、スマホとPCのZoomアプリから確認できない状況です。ユーザーアカウントでは自動レコーディングオンとアクセスメンバーに自身を設定しており、別なアカウントではスマホアプリで録音データが正しく再生できる人もいます。