Zoom Pro Plus for Healthcare with VOIP bundle and BAA (re HIPAA)? | Community
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Newcomer
OccamsShaver
Newcomer
November 18, 2025
Question

Zoom Pro Plus for Healthcare with VOIP bundle and BAA (re HIPAA)?

  • November 18, 2025
  • 2 replies
  • 10 views

Hi,

I have not easily found the answer to this on the Zoom website, and I did speak with a sales rep on the phone this afternoon, but what she told me doesn't seem to match up with what I'm seeing on the official Zoom site.

I want a package with VOIP and meetings, with a signed BAA for HIPAA compliance. The rep told me that I can do this. However, there is no option for the BAA when checking out online (one of the reasons for my skepticism). Is there a way to combine these two? Perhaps I'm missing something very obvious on the site.

Thank you.

    2 replies

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    November 19, 2025

    hi @OccamsShaver 

     

    Zoom for Healthcare allows you to leverage Zoom Workplace while still enabling your privacy, security, and compliance goals.

     

    Zoom offers Business, Business Plus, and Enterprise plans which include both Zoom Meetings and Zoom Phone to customers in the healthcare space. Zoom also enters into BAAs with customers who are subscribed to other paid plans listed on Zoom’s Plans & Pricing page.

     

    The Zoom support article below describes how to request a Business Associate Agreement when signing up for Zoom services.

    HIPAA Business Associate Agreement (BAA)

     

    Please also see:

    Small Healthcare Practices Can Now Go Online to Get Zoom Licenses That Enable HIPAA Compliance | Zoom

     

    You can discuss with Zoom Sales, all the Zoom solutions for healthcare.

    Comprehensive Telehealth Platform for Providers | Zoom

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    Thanks,  Eliot

    O
    Newcomer
    OccamsShaverAuthor
    Newcomer
    November 19, 2025

    Hi @Eliot 

    Thank you for your reply. I appreciate the links. Am I understanding correctly that if I subscribe for a non healthcare Workplace Pro Plus plan that I can manually request a signed BAA (since that option is not showing up during checkout)? 

    Thanks again

    OS

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    November 20, 2025

    hi @OccamsShaver 

     

    as i read the support article, i believe you are correct.  "Zoom also enters into BAAs with customers who are subscribed to other paid plans listed on Zoom’s Plans & Pricing page."

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks,  eliot

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