Products

Everything worked in ubuntu 22.04.5 LTS and zoom 6.1.6.Upgraded to ubuntu 24.04.1 and have one major issue: when I minimize the zoom window to a floating thumbnail, I can't restore the full size window.  Mousing over the double arrows (bottom right) I get "Show full meeting window" but clicking only causes the thumbnail to blink.I have tried rebooting, upgrading to the newest zoom 6.1.11, and removing .config/zoom.conf & .config/zoomus.confCurrent system:zoom 6.1.11ubuntu 24.04.1 LTSthinkpad x1 carbon gen11

Until today I have been presenting courses over Zoom using 3 screens. I use a MacBook, a monitor and an iPad. This allows me to see my presenter notes whilst delivering the training. Today the iPad started flickering to the point I was unable to use it. I then managed to stop the flickering by checking the cables but in doing so only the top half of the PowerPoint slide was displayed. Again I managed to resolve this by leaving and rejoining but the flickering started again…Has anyone else experienced this?

Does anyone know if I can change a meeting to a webinar without losing/changing the current link? I've already sent the link to participants so don't want to it modified.

I'm at my wits end with a "choppy" video problem that mysteriously appeared after I moved a month ago--the only thing that I know changed was my Internet Service--we got high speed, with 800+ Mbps download speed. But, at times my download speed drops to in the 30s-70s, creating a very choppy video experience, whiich is not acceptable as I coach and give presentations on ZoomI think the problem is Chrome, and wonder if there is a fix that would allow me to still use Chrome. My techy husband and my IT professional son-in-law tried to troubleshoot (tried wired, wireless, changed the hub, removed one of my 3 monitors, tried with different browsers, with Outlook open/closed, watched performance on the task manager, etc.). At this point we suspect the culprit is Chrome. I removed all the extensions, except Dashlane, my password manager. Didn't help. When I don't use Chrome, and use Edge, so far the speed seems OK, but I'm bummed about not using Chrome

I have a recurring meeting set up but this month I want it to be a webinar. It seems that you can't convert a recurring meeting into a webinar (option doesn't even show up). The meeting link is already published so I can't create it as a new webinar - unless there is a way to override the webinar link with the original meeting link. Any ides on how to work around this? I also tried duplicating the meeting as a stand alone so I could covert that but that changed the link and meeting id.  

I am experiencing audio and video glitching.  This is not normal; I tutor kids daily and typically have many tabs open at a time during my Zoom call.  These last few days, I have only three tabs open with Zoom and it is really draggy/laggy.  I get a window saying that I need to close tabs to improve connection.Just did a speed test...upload is 932 and download is 933.  Thank you!

1. I set up a meeting that requires Registration2. I set up a poll.  I need the poll to be NON anonymous.   When I click on settings, it says  By default, this option works when collecting responses in the following products: ! Meeting(tick) Team Chat  i.e., it treats all my polls as anonymous.  How do I fix that?  

I hosted a meeting and recorded it on the cloud.  After Zoom completed it, I trimmed it to remove the first 2 minutes and 50 seconds.  I received a notification that the trim was finished.  However, I cannot find the trimmed version. Only the original recording is available. How do I find my trimmed recording?Dennis v.

I recently changed my sign-in email on my account.  It was confirmed and the new email is now active.  When I create a new event the host email address that shows up on the invite is still the old address.  I want it to be the new email address.  Is there somewhere else I must change this?

Cuando voy a mandar una grabación a varios correos ¿Hay posibilidad de copiar todos los correos de una vez o tengo que ir añadiéndolos uno a uno?

Hi  I need helpI  need advice for broadcasting a funeral over Zoom the podium  will be over 30 feet away from where the laptop will bethe camera will need to cover a wide area say 40 x 30 feet or 13x10m the  microphone will need to hear the speaker that is 30-40 feet away would prefer something that connected to a laptop with USBfor both the camera & microphone something that is tripod-mountablenot a lapel microphone but one that will pick up the podium speaker without picking up the people who will be sitting in rows of chairs between me & the speaker about 6 rows of chairs if they whisper to each other during the service.It will also need to pick up the singing of those attending.  the last one I did was with an iPhone but it was impossible to manage the meeting when it was attached to a tripod & most of the screen was covered it was an utter nightmare to do. W

I downloaded a meeting transcript and it is difficult to read because of the time stamps. Every few seconds there is a new line and a new time code. I want to read it without the time codes. is it possible to download the transcript without the timecodes? (like you can other tools like Otter, fellow, etc.?)

I’ve done this twice now, mostly as a test.It seems if there is a main presenter, or if an “MC” introduces each presenter, then the AI Summary can correctly identify who is talking.  But if it’s an ‘open’ group having a discussion, then AI seems to feel that the meeting host is talking unless another person is specifically named.  This was the biggest thing that needed to be edited.In the second call where it was a social gathering, the AI summary often mixed up who was talking, or assigned a comment to the wrong person.  Yet even here, with no moderator stepping in, it caught a surprisingly large amount of the conversation, even putting things into ‘next steps’.  It summarizes a lot, but groups that under headings.  I would like to see Zoom give a “thumbs sideways” feedback option — this meeting was neither thumbs up nor thumbs down.The biggest ‘beware’ is that someone will take and run with the summary without carefully checking

I have a client that cannot remove the popup window for joining a breakout room without getting kicked out of the breakout room. She has tried the "got it", the x, and another way but every time she tries to close the window and chat with other participants in a breakout room she gets kicked out of the room. Any idea what setting needs to be adjusted?

Hi All,  I have tried to share editable Zoom docs or whitboards into breakout rooms, but am unable to. Is it possible to have breakout room participants edit a shared whiteboard or Zoom documents in breakrooms. My hope is that they can edit the whiteboard or doc, those edits are seen by others in different breakout rooms and then we can discuss the shared docs or whiteboards in the main room after.  The option to share whiteboards and docs to breakouts are greyed out when I try.  Please let me know if this can be done and how.   

Hi! We are two licensed users on the Zoom Workplace Pro account - me (assistant) and my boss. I always schedule meetings on her behalf and put her as an alternative host so she can log in and start a meeting without me.My questions is -  can both of us run meetings at the same time? For example, I run my meeting #1 as a host, and at the same time she runs her meeting #2 where I am the host and she is an alternative host.If not, is there any way around it?Thank you very much!

We use the Marketo and Zoom api connection.  After the Zoom Event concludes, Zoom should report the status of each person that registered as either "No Show" or "Attended Live".  For the past 6 months, Zoom has reported all registrars as "No Show" except our internal team.  The internal team includes the event creator and panelists.  In order for Marketo to have the correct program status, we have to manually refresh the data from Zoom.  After the manual refresh the "No Show" and "Attended Live" status are updated and corrected.  All of our lead routing and post event emails are trigger based.  We need the correct post event processes applied to the correct status.  Any help would be greatly appreciated!  Why is Zoom not pushing the correct attendance data the first time?  How can we fix this issue?

The wait time drop-down goes in increments of five seconds, but the shortest time is 10 seconds. I don't imagine we can change that value. What would be involved in submitting a feature request to allow manual input, or adding a 5 or 8 second option. We have multiple tiers of call groups.  Our main line rings the first group. After 10 seconds if no one answers it goes to a larger group of people, but sometimes 10 seconds is just too long.    

When I share a screen in a meeting, other participants see black rectangles hiding the part of the shared screen, which is the video and toolbar in my vision.  https://photos.app.goo.gl/LEG1jwo82JmzHuYw9  I already tested many solutions by changing many settings (e.g., capture with window filtering, optimize to video sharing) to solve this issue, but it did not work for me. I would appreciate it if you showed me how to solve this issue.

I would like to program a multiple-choice survey - so far no problem. But I can't find a solution to set a minimum number of answers. E.g. maximum choices out of 10 provided options.The background is to organize a secret online ballot for a board of an association - having more candidates than seats in the board. any idea?bests and thanks, Christian

Hello, Is it possible to make the pool with next condition. There are several options, for example 10 and I need users to choose only 5 of them is it possible to make such pool? Thank you in advance.  

 Please help me?I want to limit the “multiple choice” functionality by only allowing students to choose 2 of 4 options ?

While hosting a meeting when I share screen I cannot hear audio of a recording or  youtube while my student can.  Also when screensharing when I want to screenshot my entire computer screen turns completely black and also the screenshot is then black no error codes,  I have updated drivers, windows 11

We have Zoom Pro and this past week it all the sudden said we are restricted from sharing our screen when we are hosting. We have checked all the settings per the articles online and we still are unable to share screens. Please help. 

Hello Zoom team I want to use your software for the organization I work for, for online meetings, but the problem is that it must be connected from the phone through the software, and it cannot be done without it. I wanted to ask if there is any way for this to happen through the web, it is easier. Thank you for your help please