Not receiving Zoom link invites | Community
Skip to main content
C
Newcomer
CarlDizzle
Newcomer
February 2, 2022
Question

Not receiving Zoom link invites

  • February 2, 2022
  • 4 replies
  • 24 views

Hello,

 

I'm not sure where else to look, I've gone through all settings pretty thoroughly.  I am not able to receive Zoom link emails from anybody and they're not in the spam folder.  Someone can forward a link to me but a direct Zoom invite link never gets to me anymore. I use yahoo mail and I've searched through those settings as well. 

 

Hopefully this question makes sense and this is just some stupid, simple setting I've overlooked. 

 

Thank you

      4 replies

      S
      Newcomer
      Sheila4
      Newcomer
      March 15, 2022

      I am having the exact same issue. Have checked “All mail” in gmail and don’t see emails anywhere. The invites, however, do seem to go directly to my calendar.

        J
        Newcomer
        jblii
        Newcomer
        March 18, 2022

        We have been a business customer for 2 years and lately, we've seen reports from clients that they are either not receiving invitations at all or that the link to the meeting is disabled which is annoying.  I see that both of you are using web-based email and wonder if that is the issue.  The invitations are going out correctly formatted so I'm wondering if this is some new security protocol.  It is almost definitely an end-user or email server-side issue.

          C
          Newcomer
          CarlDizzleAuthor
          Newcomer
          March 18, 2022

          Thanks for the reply, that seems to make sense.  Fortunately, I don't use Zoom too often, but it's definitely inconvenient when I do need it. 

          My wife has the same yahoo.com email address, I'm going to try sending a test invite to her to see what happens. 

          I was hoping someone from Zoom would help troubleshoot this, maybe they don't monitor these too much.

          Q
          Newcomer
          quaker
          Newcomer
          September 28, 2023

          I also am not receiving email notifications but, when I sent a note asking if my email was on their bounce list, I was told I was on a basic plan and would have to upgrade for support.

           

          E
          Newcomer
          enrike3
          Newcomer
          August 6, 2024

          Have you downloaded the zoom icon?

          M
          Newcomer
          meriment
          Newcomer
          October 4, 2024

          This is a common frustration. Your best bet would be to send the confirmation email through an external CRM or email provider. This can be easily accomplished using APIs to integrate with your email solution and extract each registrant's unique link to send. If you are not a developer there is a Zoom app, Salepager, that lets you calendar invites and reminders to attendees with their respective link. 

          Terms & ConditionsAccessibility statement
          Copyright © Zoom Communications, Inc. All rights reserved.