Cannot access cloud recording on Zoom workplace & tip to get a FAST response from Zoom?

Hi there, I cannot access the cloud recording in the recently upgraded Zoom workplace online meeting. 
There wasn't an option to record on computer, only on cloud, but that's not on my account (I have a Zoom pro account). 

How can I get access to that meeting? It's disappointing I cannot contact the support team directly to ask for help & have to do it via a community forum- please reach out to me Zoom support team. If anyone has tips on how to get the fastest response from that, that'll be appreciated too.