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I am in the US; this tech-literate user is in France and is experiencing a problem during individual video calls with me that I haven't experienced with other users in the EU. They use a Microsoft Surface Pro 7 with Windows 11 Home, with updates automatically installed. They have been testing their equipment regularly before we meet. Here is their description of what happens:"Zoom has never worked seamlessly for me for our calls: Initially I was able to activate both audio and video by going into the Zoom app and turning off, then on again the audio and video choices.A few meetings  later, that method stopped working. But I was able to get audio and video by selecting and reselecting "audio" and "video" in a window that appeared when you arrived to the meeting and let me "enter."More recently, that window seems to have been replaced by a window that asks if I want to join by audio. Selecting "no"leaves the window there and active and will not allow any other actions in any pa

What I have experienced is that when I import users into Contact Center, I set the Region to Australia, however the Country/Region remains unchanged as "United States (+1)". This is a problem when importing a large number of users as I have to go back and visit each one and reset the Country/Region to "Australia (+61)". Here are the import headers available to me: Email,First Name,Last Name, Role,Package,Add-ons,Client Integration,Agent Queues,Supervisor Queues,Skills,Region,Voice and Video Engagement Capacity,Maximum Concurrent Messaging Engagements,Messaging Load to Accept Calls,User Access. Is there an undocumented header for Country/Region that I can add to the csv file and set it contents to "Australia (+61)"?

Hello there,does anyone know reliably, how many video signals can be connected to a Zoom PC (Dell) in order to provide online lessons to students (hybrid)? Particularly there are......two Poly e70 cameras, connected via USB-Extender,...a teacher's notebook (over HDMI-USB capture card and subject to be connected and disconnected on a daily basis, since the teachers each bring their own device),...a document camera (connected to the Dell Zoom-PC via Ethernet) and...a whiteboard camera (also connected with the computer via Ethernet).Feel free to drop me a line if I missed something. 😉 Thanks in advance, have a good one - and wherever applicable: happy holidays! 😉 gadget_muc

Hi! Seit wenigen Tagen kommt die Mail "Code zum Anmelden bei Zoom" nicht mehr an. Zoom behauptet, eine Mail mit dem 6-stelligen Code verschickt zu haben, doch eine Mail kommt nicht an. Vor zwei Wochen hat alles noch wunderbar funktioniert. Ich habe bereits Folgendes geprüft:- Spam Ordner ist leer- stunden-, sogar tagelanges Warten- erneutes Zusenden der Mail- andere Mails von no-reply at zoom.us kommen weiterhin an- mehrmals an verschiedenen Tagen an verschiedenen Endgeräten und Netzwerkumgebungen probiert (immer dieselbe Meldung: Code wurde an XX at gmail.com verschickt Ich nutze Gmail. Auch unter "Alle Mails" oder die Suche ist nichts zu finden. Kann irgendwer helfen?

Our company currently has a single Webinar license and the user assigned that license currently owns 2 upcoming webinars.The user with the license and webinar ownership is leaving the company. How can I transfer both the webinar ownerships and the license to another user? Can the departing user transfer ownership of the webinars to a non-webinar user, then I, as Owner, can transfer the webinar license to that new user? Is there a way to transfer the webinar ownership and the license, without losing the webinars and without having to purchase a second webinar license?

Hello, My company recently updated a CRC license to our tenant.  While I see this purchase in the billing section I only see 1 CRC port in the tenant. Does this take some time to replicate to the CRC ports or do I have to apply this license.  If I need to assign the license what are the steps to do so? Thanks, John Asche

Cannot use bluetooth speaker, either using android phone, tablet, or windows laptop.audio button to change output sound is missing, unlike when using other speakersAny update can not solve this problem.I use JBL Flip 5

Hello when using ZOOM meeting, interface stuttering is too much. I want to know if it's a problem with PC specification or if it's because I'm using free version. I turned on Task Manager while using ZOOM and checked CPU RAM GPU, but it didn't overload me. Please guide me if you know how. Thank you.

I want to integrate Zoom Scheduler for WordPress Website. Here is the workflow:1. User clicks on 'Schedule Free Meeting'2. User gets an option to select the date & time from Zoom Scheduler3. User selects date, time.4. User receives an email notification with the invite and meeting link.5. Website admin receives the same information as in #4 I could not find any documentation related to this type of integration. Any help would be appreciated. Thank You.

I am using a bluetooth speaker for my computers and as I am in my zoom meetings I will also have another chrome browser open to check twitter or read news online. If a video plays on twitter as I am scrolling the sound will cut off on zoom. I then have to go into zoom settings to toggle speaker between my laptop and bluetooth speakers to get the sound back. 

Minha conta zoom expirou e nao recebi nenhum contato para renovar a assinatura, renovei a 15 dias depois de ter expirado por alguns dias, quando acessei depois que renovei as gravações na nuvem tinham sumido todas, preciso recuperar as gravações na nuvem que desapareceram durante 

Good afternoon,I am planning to open an online academy that offers one-on-one classes. Initially, I will have 5 teachers, but this number will increase in the near future. Each teacher will have their own dedicated space to conduct classes. If each teacher has 10 students, the students will join the teachers’ individual sessions at different times. Additionally, the classes will be recorded and shared with the respective students for a limited period.My question is: How can I set up multiple teachers, each with their own unique meeting links, using the academy's Zoom account? I hope someone can help me 🙂 Thank you very much!

Hello all!  Is there a way I can retrieve the Meeting History from over a year ago? My company needs this information as proof of evidence for the attendance of some clients between May and July 2021.  Thank you!

Hi guys I am aware that you cannot SEND stereo audio while in the zoom mobile app. just wondering if you can RECEIVE stereo audio while in the mobile app. 

I’ve been using Zoom for four years, primarily scheduling and hosting my meetings on my PC via Chrome. However, over the past few months, I started experiencing issues where my meetings would freeze. Attendees couldn’t hear or see me, though I could still hear them. I reached out to Zoom support, and they recommended downloading the Zoom app for my PC and using it for meetings. After installing the app, I noticed my calendar is now linked to my Gmail account, which I don’t use. Previously, when I used the web client, it was synced with my Outlook calendar. I’m trying to find a way to connect the Zoom app with my Outlook calendar instead of my Google calendar.

HelloI can't access to zoom marketplace I see just blank page with this error on the browser console:Uncaught SyntaxError: Invalid or unexpected tokenindex.js?v=1632051666557:5 Uncaught TypeError: Cannot read properties of undefined (reading 'isBootSentry')on Chrome and MS Edge sae problem

I would like to be able to schedule a Zoom meeting for anyone on our team without having to be in the meeting to start it and host it.  How do I set that up?

Zoom support is really poor. When we upgraded to a session licence, I wanted to cancel our webinar subscription because the webinar licence is already included. But the cancellation policy is absolutely user-unfriendly. You can subscribe to any upgrade online, but to cancel you have to contact support, who then doesn't respond.This sucks. Thumbs down.

Hello, We have our users set to display our main number through a call queue as the caller ID. However, the caller ID gets changed to the individual number associated with the user without anyone making the change in the settings. Is there a way to stop this from happening?

How can I reorder the polls in the poll question list? My colleague and I have multiple polls for a three-day training and it's difficult to scroll the list for the correct poll. I have tried to drag and drop but that function does not work. Any ideas appreciated, Diana 

Hello everyone,  I just recorded my zoom meeting, the first test recording is showing in the folder and I was able to convert it, but the actual video which was approximately 5 minutes long is not showing in the folder, I can see a 185MB .zoom (video) file along with a 2.4MB .zoom (audio) file and the file name is double_click_to_convert_01 and 02 but for some reason when i double click it doesn't show anything. Please help!

I have setup record to local, but the option is not available.How do I trouble shoot? Setup record to local settings enabledhttps://share.zight.com/YEuwnnK6 Record to local option is not availablehttps://share.zight.com/2Nu8NNxN

I'm a coach and have always refused to accept Otter AI for confidentiality and trust reasons. It is a business risk.  Today Otter AI has started recording all my calls automatically. I've never authorised it. I logged on to my Account settings and double-checked - it is all disabled.  Why is this happening and how can I change the default to get rid of Otter AI?  It might be useful to have it for non-coaching calls but I want to be able to OPT IN.I do not want to have to spend hours trying to work out how to OPT OUT! 

I am with an organization that runs confidential meetings over zoom. Recently we have run into the issue where we have had Otter.ai automatically join, bypassing the waiting room, records the meeting, then emails every participants a transcription of the meeting. We have recording turned off, but we have had reports that the AI is still able to record and transcribe every session it joins. How can we prevent this AI from joining? Is there a setting we can have hosts set so that AI can be prevented from joining and recording? We recognize the benefits that AI can bring, but these meetings are too confidential to be able to record. the only solution we have been able to find is to manually remove the AI from the sessions

I am planning to integrate Zoom into our web application and would like to know the pricing details for the following features:Create Meetings Programmatically: Ability to create meetings via API or system automation.Schedule Meetings: Functionality to schedule meetings programmatically.Update Meeting Schedule: Ability to update the schedule of meetings.Extend Meeting Duration: Option to extend the session of an ongoing meeting programmatically.Multiple Concurrent Meetings: Support for hosting multiple concurrent meetings (e.g., 10 initially, with scalability up to 250).Automatic Meeting Recording: Meetings should be automatically recorded and saved to the cloud, with options for additional storage.Embed Meetings in Web Application: Capability to embed Zoom meetings directly into our web application using your Video SDK or equivalent.Could you please provide a detailed pricing breakdown for the above requirements? Specifically:The cost of licenses for hosting multiple concurrent meetin