Can't Cloud record at 720p

Hi,

     I cannot get Zoom to record my meetings at 720p when saving to the cloud.  They record just fine at that resolution when recorded locally.

- I have a pro account

- My camera is an external 4k DV unit connected through a HDMI to USB adapter which appears to be capturing at least 1080p

- The app has HD checked in the video settings

- I have followed the advice at Zoom Support article on "Resolution of Recorded Video"

- I have  HD video for Zoom Meetings set in my account and settings, according to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166 

- I am in speaker mode with gallery view (<25) and full screen.

- I have tested with only myself in the meeting and live may have 2 or 3 present.

- I have original sound enabled.

Any other ideas?

I use Zoom to record a Church service in which a few housebound people may come online.  The recording is then uploaded to our Youtube account.  There is no interaction with those attending the call, so I could just do Youtube Live.  But people are used to Zoom.

thanks