Products

I have an ASUS VivoBook with a Logi C270 HD WebCam. Sometimes when I try to join a meeting, the WebCam works fine. At other times, the Zoom page just goes into an endless loop and never opens the meeting. In that case, I usually have to close all windows, unplug the camera, restart the computer, and join the meeting without camera. I've tried joining a meeting and then plugging in the camera, and that usually sets off some loop that results in my leaving the meeting. I've check the permissions and security, and it looks OK. I've tested the camera outside of Zoom, and it works OK. I've not been able to detect a pattern of when the camera works on Zoom and when it doesn't. Any suggestions?  

Hi, I just completed some very important interviews and recording them to my computer (a mac). When I find the files they are 'documents' and when I double click to convert I receive this message. There is no application set to open the document “double_click_to_convert_01.zoom”. Search the App Store for an application that can open this document or choose an existing application on your computer. My computer was idle for 30 minutes in the middle of the session but I wasn't recording. I have tried to log out and restart my computer as advised by Zoom Facebook help. Any help in retrieving them would be great! CheersSteph

Hi Zoom Community,I’m looking to understand if there’s an option using the Zoom API to create a meeting and upload a recording to it.For example:I create a meeting manually using zoom webAfter the meeting, I download the meeting recording and transcript.I then want to upload this recording and transcript back to Zoom and associate it with a different (new) meeting created via the API.Essentially, I’m trying to determine if there’s an API endpoint or functionality that allows upload recordings to be linked to a specific meeting on Zoom, similar to how native recordings are stored in the Zoom Cloud.If this is possible, could you provide guidance or direct me to the relevant API documentation? If not, are there any recommended workarounds or alternative approaches to achieve this use case?Thank you in advance for your help!

Hi, Question 1: how do I add a lower third graphic for both myself and for zoom meeting guests? I want to display my name and title and also want to display the name and title for my guest as separate lower third in the same zoom meeting. Question 2: How can I make the lower third to cover/block our Zoom profile name which also appears on the screen so that only the name/info show in the lower third is the name on screen? Thanks for your help!

I planned a meeting and I pre-assigned 2 interpreters.When the meeting started both the interpreters joined with the account associated with the email adresses I used.I supposed they would be automatically recognized as interpreters, but this didn't happen!So I manually assigned them to be the interpreters in the meeting. If I planned a webinar and I pre-assigned interpreters...they are automatically recognized when they join the webinar! Why the difference between webinar and meeting behavior? I didn't find any information about this difference on Zoom support. Have you ever experienced the same problem? Thank you.    Isabella  

I am setting up a weekly meeting for an international audience, and anchoring it to a 1am UTC start time.  Looking ahead on my calendar I can see that the start time changes from a 1am start time to a 12am UTC start time around the date that other timezones change their clocks by an hour.  (This effectively changes the start time by 2 hours instead of the expected 1 hour change on my local calendar.)  I don't want the UTC 1am start time to change.  I tried anchoring it to 1am GMT but the same problem occurred.  This appears to be a glitch on zoom.  Is this a known problem and is there work being done to correct it? (Or am I overlooking something?)

Hi all I am having issues with not being able to send myself the edited version of the post-meeting summary. The system allows me to select myself and send, but it is not received in my Outlook Inbox. Has anyone got some troubleshooting ideas on how to fix this?

Hi all. I know adding iCloud calendar is in beta mode, but I seem to have done everything I need to - generated a code, made it my primary calendar, toggled it to on. But when I got to my public-facing schedule page, it has me free every hour every day! Why isn't it blocking out my existing appointments? Thanks.

I need to move Zoom meetings and recordings from a user that is no longer with our organization to another user who is still here. The only instructions I can find don't match what I see in my account.  When I try chat help or contacting support, I keep getting the message that I am not the account owner but my role shows I am the owner (I have always been the account owner for Zoom) and that I am not logged in, but I am logged in and can see my Admin Dashboard, view users, see plans and billing and all the other account level options.  Can someone help with suggestions about reaching support when I keep incorrectly told that I'm not signed in and not the account owner? Can someone help with instructions for moving one user's meetings and recordings to another user and then how to remove that user? Thank you.J

Sorry if in wrong board, can't see one for installation issues. I can find the app in Amazon Apps, but it says incompatible with my system. I'm assuming this is because I have no mic or camera installed on the TV the stick is plugged into. But so what? I only want it on the TV for passive meetings, if I need to interact I'll use the iPad instead. Is there a way around this so I can install onto the Fire Stick?

I'm facing a bit of an issue that's affecting my workflow, and I was hoping someone here might be able to help.A colleague created a meeting where I'm listed as a co-host, but I can't seem to find the meeting on my calendar in the Zoom app, nor on the web version. I also didn't receive an email notification about it. Has anyone experienced something similar or know why this might be happening? Any advice would be much appreciated! Thank you so much in advance! 🙏

Anyone knows how to turn on annotation tool (green pencil icon at the left bottom corner of the screen)? Currently, I cannot find the annotation tool. I already checked the annotation tool in the meeting setting, but it does not work.

Greetings! How do I get transcripts of my meetings without time stamps?

Good morning, I am having issues with my microphone on my Lenovo Flex 7. The microphone is going in and out, and users have said that they can hear me great and then my voice gets very quiet. I have tried numerous strategies from updating my computer, turning audio enhancements off, etc. and nothing has fixed the problem.Any help would be much appreciated! 

 I recorded a meeting using the Zoom app on my phone, but I can't find the recording, even when searching by the Meeting ID. I am not the hostIs there anything I can do?

I made the mistake of activating read.ai as I wanted to see how it worked - now it is causing all kinds of problems jumping into every meeting when I no longer want to use it. How do I turn it off and have it stay turned off! It's driving me and my meeting attendees nuts!Thanks in advance for any help on this! 

Hi - I preset a meeting to record in the cloud.  The meeting presenters did a test run and it recorded. However, when the time came later for the presentation, it did not record.  Has anyone experienced this? Is there anything I can do?

The new Apple Intelligence "feature" is creating a persistent barrage of notifications that deleting Zoom and reinstalling, GitHub work around, and turning off Apple intelligence does not resolve. Sure, it may be an Apple issue, but I think it's in Zoom's best interest to figure out how this high annoying, repeated hammering of notifications when a Zoom caller speaks is resolved quickly. People are resorting to use the Website version, which is not ideal. Might as well move over to Google Meet for that. Anyway, many Zoom clients are peeved. Here's the Apple Thread on this:https://discussions.apple.com/thread/255886645?cid=em-com-watches_email_thread-view_the_full_discussion-en-us-11282023&sortBy=rank

I tried everything that has been said in multiple forums. It's not working.

Here is the situation: When I'm sharing the video on a ipad, the connected zoom users can hear the audio from the video. But I can't hear the audio of the video. How to fix this? Where as the same thing works on iPhone.

When I sharing my powerpoint presentation during Zoom meeting, I discover there are 2 or 3 black bars blocking the powerpoint which the participants cannot see all the ppt contents.  In this connection, I was told to change the video setting on the "share screen" - "Advance" - "Screen capture mode" from "auto" to "capture with window filtering", however it doesn't work (black bars still there).  So I changed to "secure share with window filtering" that all black bars disappeared but with such "secure share with window filtering", participants cannot see what I have written down on the whiteboard as well as powerpoint presentation under "annotate" - "text" function.  Please help and tell me how to solve this problem.  Thanks, Edmen

Hi, I've just updated to Windows 11 and now the USB connection between my R16 and laptop keeps connecting and reconnecting. I've turned off USB power management etc, but still no luck. It will eventually connect after 5 mins, but also won't work as a mackie controller in cubase. Any help would be greatly recieved. ThanksPete

Hello everyone, I get zoom meetings automatically created from a form in my website.How to get those meetings to automatically appear in my google calendar?All I have found works the other way, you create the meeting in your calendar and it appears in zoom, but I need it to work in the other direction.Thanks

lately when a phone call comes in on my cell phone, my zoom session screen is minimized.  This is annoying.  How can I keep the zoom meeting screen on-screen?

We have recently ended our paid licensing for Zoom Rooms. However, the Zoom Room devices (DTEN ON 55) still show Digital Signage content we previously used, and the portal won't allow us to turn it off, edit it, or delete the content. And since we're not a paid account anymore, we are having a hard time contacting support. Is there someone at Zoom listening that can help us?