Phone Interrupts zoom screen

Forum|Forum|4 years ago
February 8, 2022
2 replies
10 views

lately when a phone call comes in on my cell phone, my zoom session screen is minimized. This is

annoying. How can I keep the zoom meeting screen on-screen?

townsendwc

Community Champion | Employee

@Jim-T

Good evening. Can you provide a little more information so that I can try to replicate it? I assume you are attending a meeting on your mobile device based on the post. What type of mobile device are you using? If an Android-based device, can you be more specific with the manufacturer and model? Also, what version of the mobile OS are you using and what version of the Zoom mobile client are you using? From within the Zoom mobile client, you can click on Settings and then About to get the version number. This will help diagnose the problem.

--Bill

J

Jim-TAuthor

Newcomer

Hello Bill

I am actually accessing Zoom on an iMac laptop. The o/s is macOS Monterey. (I feel this interruption problem only started after the latest update to Monterey).

I think my zoom version is 5.9.1. Hope this makes sense.

My phone that interrupts the zoom session is an iphone 6 running os 12.5.5

Thanks for any assistance you can offer

townsendwc

Community Champion | Employee

@Jim-T

Thanks for the information. If I understand your concern/issue properly, you are attending a Zoom meeting on your Mac and you iPhone still receives a call when you are in the meeting. Is that accurate? I'll look at the latest updates on my Mac computer to see if I can reproduce your scenario.

--Bill

J

Jim-TAuthor

Newcomer

Correct. I am attending a meeting on Zoom, but if a call comes in on my cell phone, the Zoom win dow on my MacBook is minimized. I don't want my zoom session to be interfered with by a phone call on my cell phone.

Thanks.

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