Products

I recorded my first meeting and cannot find it anywhere. The meeting was scheduled by another user and I joined her link. I pushed the record on my side but thought the recording would be saved on her end since she scheduled the meeting. Anyhow, I have checked for the recording and nothing exists. This meeting took place 6 days ago. Please advise on how I can retrieve it. It's very important. 

Hi Zoom Friends, I’m the founder of a nonprofit and use our Zoom Pro account to set up all of our meetings. I've enabled the feature to automatically generate an AI-powered Summary Page after each meeting. However, I’ve noticed that it doesn’t consistently create these summaries, and I’d like to understand why. Here are the specifics of my experience: 1. Automatic Summary Generation: The automatic AI summary is enabled, but it doesn’t always produce a summary after meetings. It works for some but not for others, and I’m not sure what might be causing this inconsistency. 2. AI Companion Icon Variability: During meetings, I can see the sparkle AI companion icon with a dropdown menu in my Zoom window. Sometimes, this dropdown includes an option to "Start Summary," but other times, this option isn’t available. I’m wondering if there’s something specific that determines whether the “Start Summary” option shows up

I have searched at both the Zoom Admin level and the user level to find the recommended solution provided by @CarlaA to this issue, and the solution doesn't exist. When I search for the keyword Merge, I get this response: No Setting Found. I have people at my organization who DO NOT want their calendar and Zoom meetings to be merged mainly because they are responsible for setting Zoom meetings for other leadership in the organization, and they need to be able to quickly go in and find what they need and fix it.  I need a solution to this issue.  Please advise. 

I have a user who works one day a week in the office and the rest of the week she works from home.  She is a Hubspot user and has Workplace subscription for Zoom.  We moved from Salesforce to Hubspot in February of this year.  We installed and deployed the Zoom Phone for Hubspot app so that our reps could make and receive calls from within the Hubspot browser.   Everything worked great for about 8 months, and then two weeks ago, the forementioned user noticed a problem where none of the calls she makes or receives are being automatically logged in Hubspot - not on the contact nor the company objects.  In fact, the calls are not showing up in Hubspot at all (even though she was making the calls via Zoom Phone for Hubspot integration.  Fortunately, we still had the call log in Zoom, so she could go back and manually log the calls, but that was not a real long-term solution.  We updated her apps and reconfigured her call settin

We recently received an approval for our new zoom marketplace app that is a bot for zoom meetings. The app is called e-chai meeting bot (from EnterpriseChai Inc). It was approved as an unlisted app.The product has a workflow that allows setting up a zoom user to authorize this app when the user wants to use this app for the zoom meetings. We are using recall.ai APIs that uses Zoom SDK to add the bot and connect our application the meeting streams. I keep waiting but the bot does not join. In the recall logs, I see the following error - that is the only thing I know. otherwise in my zoom account, I see that the app is there and healthy, but for some reason it is not joining my meeting (the meetings I setup).Really need help to troubleshoot this issue.  

Hi there, I was wondering if you can help me out.  I installed Zoom 5.7.5(1020) and I clicked on Google account to log in but the software didn't respond. Also I tried to click other button only log in worked.

There is no 'Import from CSV' button in Registration section of scheduled repeating meeting for some reason.

I update Zoom to 6.2.11 but then every time I join a Zoom meeting it says I have Zoom 5. something. Please help.

I paused my recording (after the attended dropped off the meeting) and then resumed the meeting once she had dealt with her technical issues. However, on checking my local recording only the first section prior to the pause is recorded.   The majority of the meeting the remaining section after the pause isn't! 😩 Is there anyway to retrieve my full meeting.  When in my Zoom account and look at the recordings tab there is nothing showing there at all??? Any advice appreciated.  Thanks

Whenever I type In chat a lot In my chemistry class, zoom closes unexpectedly and kicks me out of the meeting. When I try to join again, it tells me I have joined this meeting from another device when I didn’t. My iPad is new and I just bought it (iPad 2024 pro), please help me fix this issue because its really urgent for my classes

Dear Zoom Team,I hope this message finds you well. I recently updated to Zoom version 6.2.11, and I noticed that the chat option is no longer available in this version. This feature is crucial for my workflow, and its absence is causing some inconvenience.Could you please confirm if this is an intentional change or a technical issue? Additionally, if it has been removed, could you suggest any alternatives or let me know if there are plans to bring it back in a future update?Thank you for your assistance. I look forward to your response.Best regards,Rajat Kumar Singh

HighI am a bit buzzeled. Following missfunktion occurs since a few days:In Zoom-Meetings with registration page there is no Chat button; in Zoom-Meetings without registration page the button is there.Chat in Zoom-Meetings is activated in the administrative template that we use.What can be the cause for this? Thanks for helpful repliesloveforgod

I used the free version on my iPad Pro 4th Gen(OS version 18.1.1) to save a video, but am unable to find it.I updated to paid, but that didn't help. Zoom version 6.2.10 (20104). Can you help? Thanks in advance.

I have a Mac user that has recently started to experience a system slowdown to the point of freezing when sharing their screen in Zoom.  The user said that it only happens when sharing their screen in Zoom & that the rest of the time their system performs just fine.  We've already tried a general uninstall/reinstall of Zoom and checking for updates with the reinstall, and the user's tried unchecking the advanced share screen setting: "User hardware acceleration to optimize video sharing".    I've read in forum posts that potentially checking the advanced share screen setting "Use TCP connection for screen sharing" is helpful, but I'm not sure what, if any, downsides that could cause.    We've also reset the user's NVRAM.     Does anyone have any other ideas that we could try to speed up the user's experience of Zoom while sharing their screen?  I'm including the system specs below.

In addition to the 9 default interpretation languages I have added a 5 additional languages in my advanced account settings. Unfortunately, I am still not seeing the additional language options when trying to schedule a new meeting and set up the individual interpreters. 

Hi , how can I prevent a guest to show as total the he or she speaks. I need that my guests remain In the small image on the right. But now when someone speaks up his image turns into total.  Is it possible to avoid this?CheersJs

Hi, When we share the following page in Zoom chat, users cannot use the 'Country' dropdown menu to select the country. (Therefore they cannot complete the payment) https://gravitychallenges.com/register-kyle But when we email the same link, it works fine (the country dropdown works) and they can complete the payment. Please let us know the reason for this issue and how to fix the issue. Regards,Praveen.

Hello. I am running a hybird style meeting and using my computer to take notes while hosting the meeting and sharing presentations. I am working of a Mac (OS 12.5) and running dual screens (not mirrored). A little background: the way I’d prefer to use my set up is to have the Zoom meeting (a view of participants) on one screen, while taking notes, managing Zoom chat and participants, and doing other work on my main screen. My issue is when I share a PPT with the group. My process for sharing: I open PowerPoint, begin a screen share, and share the presentation I want (from the app, not from the desktop). When it is shared, the presentation takes over BOTH of my screens, leaving me dead in the water. What change needs to be made in the Zoom settings that will stop the share screen from taking over my computer?  Toggling between presenter view and main view has not fixed it.  TIA for your help.

Dear Zoom Team,Hello! I encountered an issue when sharing my screen with students: I cannot see the "Remote Control" button. I have already checked my account settings to ensure that the "Remote Control" feature is enabled, reinstalled, and updated the Zoom application, but the problem persists.Interestingly, on one occasion, when my friend shared her screen and the "Remote Control" button appeared on her Zoom interface, she granted me control. After switching to my screen, the button appeared, and I could use the feature. However, it seems that this functionality only becomes available to me when the other person already has the "Remote Control" feature enabled. I cannot activate it directly myself.After ending the call, I tried another video call with the same friend, shared my screen again, and noticed that the "Remote Control" button was missing once more.Could you please investigate this issue and help resolve it? I would greatly appreciate your assi

We have a user who answers calls for her own extension and a call queue. She has her desktop app and a Poly E550 phone. When she deletes the voicemail using the portal, it remains on the phone. We have deleted all of her messages using the portal, but the phone screen still shows 189 messages, and she can still listen to them.

I have a Pro Account:I run a staffing agency, and I use zoom to for my clients to interviews my candidates.  However, if I book two different meetings at the same time, it won't allow it.  Now, I am not in these meetings but am the host for both.  Any solutions to be able to do this? 

Hi, when I try to share a document during a Zoom meeting on my mac (Sequoia 15.1.1.) I do not see a preview. I do not even see the name of many of the documents or windows. Zoom has full disk access, so it is not that the problem. Any idea what is going on? Is it a bug by chance in the code of Zoom? 

Not sure what changed, I think it was a recent update, but anyway, we used to be able to click PDF files in chat and they would just open up. Now a window pops up and says that Zoom can't preview a PDF file. Is there a way to get the old behavior back?

Hi - does anyone know how to set up MFA (multifactor authentication) for login to zoom account?

I am the owner of a company account with the highest price but didn't receive help within one day so asking here. We are about to start using team chat and I have ran some tests with it. However, for some reason and some settings my account is disabled from creating shared space both in the desktop app and on browser where as admins have this function. Obviously I can create a fake account, make me and admin and solve the problem with that but would be nice to get the feature back. Every setting seems to be OK and as I've used hours already to this starting to get really frustrated. Any ideas where is the problem?