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The icon which appears after turning the video on  (Refer to the image for understanding better).I'm writing to bring to your attention an issue I've been experiencing with the video feature in Zoom.Whenever I turn on my video during a meeting, the camera icon appears in place of my actual video feed, despite having granted full access to my camera. I've double-checked the settings, and my camera works perfectly with other applications, so this seems to be specific to Zoom.I would appreciate any assistance you can provide to resolve this issue. Please let me know if there are any additional steps I can take or if there is a known workaround for this problem.

My mentor today told me that we have access to 1080 HD video recording but that we need to have turned on for us. How do I go about getting access? I attempted to get answers from the agent but got no where.   

Received an email notice that Phone Management is being updated to "Number Management" portal. The email also states the following: Zoom will discontinue the existing “Phone Number” section, and the new “Number Management” service will become the default number management interface starting on January 15, 2025​​. My question is, as an Admin, do I need to manually update? Or will this update apply across the board regardless of intervention? 

Hello, I recently updated to the latest zoom version, and after doing so, I now seem to lose my bluetooth mouse connection once I start a zoom call using my airpods.  This did not happen previously. Has anyone experienced something similar?

Countdown to Christmas—Time to get those Christmas plans rolling！📝🎁This is a Christmas Planner Template to help you get prepped🤩🔗：https://docs.zoom.us/doc/JwN7ti2eQiqz57rqpIOv2Q 🎅What’s Inside?✅Christmas Planner✅Christmas Movie List✅Holiday Budget Planner✅A sprinkle of festive fun! 🎉 Start planning your best Christmas yet! 🌟 Hope this planner sparks some ideas and frees up your time to enjoy with your beloved ones.❤️Wishing you all a happy and relaxing holiday season! 🎄☕

Hi, Is there a way how I can exclude the recurring webinar details in from my confirmation email, if so please suggest how I can remove and restrict it with only the webinar details mentioned.

hello, I have recorded a meeting on the cloud but I can't find the video after I left the meeting. I am concerned it I might not have access because I dont have a pro account. Where can I find the video recording? do I have to upgrade to view/download it? I dont want to pay upfront if I can't even find where to locate it and I hope it recorded it in the first place. 

Do delegates have to have a zoom account to sign in to a webinar that has the Registration function enabled?

Hi everybody, unfortunately Zoom zooms into my own video and displays my head to big and crops my background. There seem to be no option to disable this feature. Does anyone know better and can tell me where to switch this unwanted feature off?I use the zoom pwa in the chrome browser. @51: Make this possible! I am the master of my own face. Thanks a lotFrank

Was in a zoom meeting with 100+ people and tried to send a direct message to a participant and instead it sent a direct message to everyone. ie everyone got a direct message from me (distinct from a post from me to everyone). You can imagine the confusion. In the message log it listed no recipient just the word 'You' and the time. If it makes any difference the person I was messaging just has a 6 digit number as their name (the reason I was messaging them - to ask them to change it so we knew who they were)Any ideas anybody?

I use my personal Zoom Room link for all of my client meetings throughout the day.  It seems that with new update this room is gone and new ID is populated for every session.  Is there a way to get a single Zoom ID back? Thank you 

Hello. I am trying to set up hosting from Zoom and when I select "screen sharing", the "Basic" tab/button is missing. I just see "Screens/ Documents/ Advanced" at the top of the screen, but Basic is not there. I've checked online but can't see anything. I'm not sure if this is an Apple security issue or a Zoom issue?  I am using version 6.0.2MacBook Pro M3 Any help appreciated. 

Ever since I got a new work computer I cannot see someone's screen when they share. Instead, there is a frozen screen of everyone else in their squares attending.  It makes me wonder if its the settings on computer or something but why- why would my company have some setting on Zoom where I cannot see when people share.  Makes zero sense so don't think that is it.  And this is driving me bonkers!!!  Also this is happening with multiple different meetings- not isolated to one.  Thanks much!

Hello How do you change the group chat profile picture since I tried but nothing shows up to change it

Hi, Since Zoom adopted it's dreadful new interface a few months ago, sometimes when I start up the program, I can't find my meetings. I have around 30 meetings set up, which I use on an ad hoc basis. All of them are reoccurring but are not set for a particular time.Anyway, sometimes when I click on 'Meetings', they are there at the bottom, underneath the huge empty space for the calendar/scheduler I will never use. However sometimes, apparently randomly, they don't show up at all, so I have to go onto the website, login (for some reason Zoom does not allow me to stay logged in), and open the meeting that way, which takes longer and is inconvenient. Does anyone else have this problem? Does anyone know how I can solve this, or ideally go back to the classic Zoom interface, when the company understood that it was a video platform, and not a calendar service? 

When I am typing in Keynote or in Pages, it interrupts typing ( both my own and my client's when they are typing on my screen). We suddenly hear a chime for each key as we type, indicating typing on the screen has stopped. Sometimes, the Zoom home screen pops up, and we have to click on the page again to make it go away and resume typing. Sometimes, it happens 10-15 times in an hour. This just started happening in 2025. Help!   

If I have PMI meetings with my link set up as recurring for someone else to use and I plan a meeting at the same time with an auto generated link, can I use zoom this way? I have in the past but the past couple of months, If I do this when I go to 'join' the auto generated link I end up in the meeting using my PMI?

We are trying to build out lessons on the Zoomwhiteboard and would like to embed some videos and interactive sites, but we are running into an issue that one person cannot press play and everyone sees the same video/activity. Everyone needs to click play to see their own copy of the iframe. Is there a way to have everyone view/interact with the same frame.

Currently, if a new computer logs into our Zoom account the owner of the account receives the email with the code to log in. If we add a second license to our account, will both the owner of the account and the license holder receive the email? 

My parents just got an Alexa Echo and the Zoom app on it suffers from some serious problems. How do we report them?

(1) If I add another person to a Zoom Pro personal account, do they sign in using my email address or their own? (2) Will our meetings be shown on each other's account?(3) Is the time limit 40 minutes or 30 hours?

I would like to use my current Zoom account to record a audio/video podcast for download to Spotify etc and Youtube. I have researched and get very different recommendations for settings (audio and recording). Also, it is recommended to do separate audio tracks, but not sure how I can then post to Youtube. Any guidance appreciated. Thanks in advance.

I keep reading through the setup documents but am not finding the exact answer I am looking for.  All I am trying to do is setup so zoom meetings show as events in salesforce.  I have installed the Salesforce Lightning App.   In the Zoom User Config tab in Salesforce I see where I can Authorize access to permitted Zoom APIs to sync Zoom Meeting information to Salesforce.  Should this be a SF Admin?   A Zoom Admin?   Someone who is a SF Admin and Zoom Admin?When I use my login (SF Admin) I see my meetings but will others in the company meetings sync?  I noticed that is a only time link for only one person Do all users need to connect to zoom in Saleforce?  If so, where do they do that? 

Is there a deadline for participants to register for the webinar....for example, if the meeting starts at 1:00pm- do they have until 12:59pm (one minute before), 12:00pm (1 hour before), etc before not being after to join the meeting in progress....?

I am doing a movie screening for 50 viewers.  When I share my screen the participants are able to see and hear the movie; however, I can barely hear the sound on my end. I checked my Ipad volume and it’s at the highest volume.   Also, is it possible to control their audio capabilities (mute everyone) before the start of the meeting?  And finally, is there a way to see only the movie I’m screen sharing?  In otherwords, can all of the participant boxes be hidden during the movie?   Thank you for your help. Renay