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Hi Zoom community, I'm wondering if there is a complete Zoom certification course, similar to Microsoft Teams and Cisco?

During a weekly 3-hour meeting, the participant list shows that all participants are muted. Nevertheless, we can hear when one particular participant clears his throat.  This happens week after week. The mute icon on the participant list shows that he's muted and doesn't change when we hear him clear his throat. This has gotten very annoying since it happens  every few minutes for three hours every week.   What's going on? How can we suppress this audio?    

Hi there,I recorded a Zoom meeting, and for the first time ever Zoom recorded it in parts.This never happened before. Does anyone know why?And how I can avoid this/make sure it does not happen again? Thank you!RegardsLaura

Hello, I'm wondering if I'm just not seeing this or if it exists.I'm creating a Wallboard view, and I want to be able to see agents that are opted-in/out of a queue.  So for example, if I'm looking at a specific Voice Queue, and I'm looking at Agent Availability details, I can see Agents that are marked Ready (regardless if they are actually opted-in to this Voice Queue). So at quick glance it may appear that I have 3 Agents ready.... but not calls are being answered because the agents are actually opted-out of the queue itself. Anyone else run into this and have a solution? (Did I just not see the wallboard widget I need for this?) Thanks!

Hi Iv been advised I before from a customer service member a couple of months ago that zoom are able to send me the recording of my divorce court case in September of 2022. I need this recording of this court case for evidence, as the judge that was sitting this hearing. With out a doubt was racist during the hearing. I need this recording so much to provide it as evidence for contempt of court.I keep trying to contact them again. Tho some how I've been unsuccessful to be able to talk with a human rather than Zoe the robot. Please can any1 provide a answer or a link I can use to speak to a human in customer service 🙏 😊 Thank you so much 

I was editing the description of a Zoom webinar series, and somehow it rescheduled some of the instances to create a regular series (i.e. first Thurs of the month) instead of the dates I can previously selected. Hundreds of registrants received an automatic email that the webinar had been rescheduled, and were unregistered for the webinar. When I updated the dates back to the original, all the registration data seems to have been lost. How can I retrieve the previous registration data from the rescheduled webinars? 

I have over 100 user's emails to change. What's the fastest way to do it?

when I select join public event list on the zoom home page, I am getting a message"you need to sign in to view this page"-- I am signed in and can go to my account tabe.all I am trying to view is to view publicly available meeting.thanks 

Having a rough time with the transition to Zoom phone.  A big part of my business need is SMS.  I don't need to mass message, but did the 10DLC process anyway.  When I attempt to send SMS, I get the message "You don't have a direct number. You cannot start a new conversation".  I have had a ticket open a couple of days on this, and no response.  I am sure I have a few upset customers.  SMS is enabled, and that made the sms tab appear, but still no luck.   Any help would be greatly appreciated.

WHEN A ZOOM MEETING IS CREATED THROUGH MY GOOGLE CALENDAR INVITES AND I GO TO START THE MEETING, IT DOES NOT SEE ME AS THE HOST. THE MEETING SHOWS UP AND SAYS IT IS WAITING FOR THE HOST TO START THE MEETING.  I AM THE HOST AND I CREATED THE MEETING, SO WHY IS THIS HAPPENING?WHAT DO I NEED TO DO? 

We have a Zoom meeting scheduled through our Your Membership platform. Both paying and free participants must register on the platform to receive the Zoom Link. How can the presenters get the link? No cohosts were added when the meeting was created and participants have already signed up. WHen I try to add cohosts, a message pops up indicating that it cannot be added.

I've been attending AA meetings via zoom since Covid started. I have a free account. Is there a way to get a list of all the ones I've joined?

has anyone else seen this?In two different zoom rooms with NEC displays, the displays have started failing to turn on and off for meetings. When I go into manual Room Controls at the iPad or virtually in a browser, it looks like this: If I click on Retry, the devices all work fine for a minute, and I can turn the displays on and off. Within a few minutes, the connection errors return. Retry always fixes the problem for a few minutes. The NEC projectors are not affected.In both rooms, the displays, projector, and Zoom PC are on their own dedicated room AV switch. No display firmware has been changed. This room has been working well for 3 years, and the room profile has been unchanged for almost two years.I've opened a ticket, but as usual, it's hard to get past the "have you tried power cycling" stage.

We've had a recurring issue over the past year of using zoom where call audio is lost when we make calls or receive calls from the zoom app on our cell phones with another zoom team member on a PC.  The call is not dropped however we can't hear anything for long periods of time.  Audio does come back after a long period and then it will continue to happen.  This happens every time and we cannot complete the call without using our personal cell phone to complete a call instead.  This issue does not occur when we use zoom from PC to PC or when using the zoom app via cell to call an external phone number.  Wondering if anyone else experiences this issue and how this may be resolved.  

Hello, I'm trying to open the Zoom Room Whiteboard (New) for a Zoom Room Touch and I'm getting the error: "Couldn't Load Whiteboard - connections error code 100000401". See attached picture as well.The classic whiteboard is opening and working fine. Any help or tips on how to addressed this issue will be greatly appreciated. Thank you

HELP. I keep getting the message "You will have to leave this meeting to join the new meeting". It doesn't matter what I do - uninstall, reinstall, switch off computer - left overnight, every variation I can think of I still get this message as if I am in a meeting which I'm not and that I need to join a new one.  Two questions:- Does anyone have a solution who is familiar with this problem ? - The Zoom help bot doesn't have the answer, is there a way to contact a Zoom support human being ?  Thanks  

Buena tarde.tengo un problema, al configurar la opción de deshabilitar la sala de espera en mi cuenta no la respeta, me sigue solicitando admitir a  cada que ingresa un nuevo participante. Me pueden ayudar?Gracias.

Ola, meu aplicativo zoom workplace 64 bits não abre mais no windows 10. Já desinstalei e instalei algumas vezes e nada. Alguém já teve esse problema e pode me dar uma solução ou uma sugestão do que fazer por favor?Eu usei o zoom web pelo navegador Microsoft edge e funcionou normalmente.

Hello,I use the marketing software gorilla/leadconnector.In gorilla I try to link my ZOOM account.Then I get the message that my email address is already linked.I have removed the link several times and linked it again.I then get an email from ZOOM that the integration was successful. In Egorilla it says that the link already exists, but I still can't see my ZOOM link.Can someone help me? Kind regards,Nina 

After about one minute of flawless video in my Zoom box, my video becomes choppy. After stopping my video for about ten seconds, and then starting it again, I will again have about one minute of great video before the problem returns. Only my own Zoom box is affected. This problem started about two weeks ago. Before that, I have never had a video issue while using Zoom for years. Details that may help any "helpers": I have rebooted all Internet-related devices. I am no farther from my WIFI router. No new devices have been added to my system. There has been no change in my laptop's hardware or software nor how any settings are configured. I have reinstalled Zoom.

When I type in the chat box during a meeting, the words look like this, and I can't seem to clear the formatting. How can this be fixed? Hihowareyou?

My Zoom is no longer working - may be related to my Macbook Air having done an upgrade. Have not been able to do any Zoom sessions today, due to microphone and camera not working. For some reason, my iphone seems to be coming up with messages which it has previously not done. I can see and hear the client, they initially couldn't hear or see me, latest attempt said they could hear me, but not see me. 

Our nonprofit is hosting a webinar on Monday and multiple people on our team cannot figure out how to assign someone to type manual captions. We are a nonprofit for individuals with disabilities so this is vital. We've followed the steps under "How to start manual captioning" but Host controls in step 3 is not there. The "In Meeting (Advanced)" settings have both manual and automated captioning enabled.. we also tried turning automated captioning off, but Host controls AND Enable manual captioner are nowhere to be found during webinars OR meetings. 

Hello! Can you tell me if it's possible to export of a list of the registrations for a meeting prior to the meeting start date? We've asked a specific question in the registration page that we need access to and the only way I'm seeing to look up the answers is to click each attendees name which I won't be able to do for every registration. Help! 

Until recently I was able to use my Zoom app to schedule a zoom link to be used for recurring sessions without specifying dates or times. I do not like the change that now requires me to log in using the web portal to attain the same results. I am running Zoom version 5.14.11 (17221) on a PC with Win10. Is there a way to return to the previous format for scheduling such recurring sessions. Thank you.