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Is there some way to pin a message in the chat so whenever someone joins late, they'll be able to see a pinned message in chat no matter how far up or down they scroll? If this isn't a feature, this really should have been implemented a while back. If it is an option, I am apparently oblivious to it. Any help would be appreciated! TIA!

Hello, We are a teaching institution and would like to provide an automated message with instructions for the audience when a meeting starts.  We want this to be automated so the meeting host doesn't have to do anything. Basically meeting starts chat automatically displays instructions and links perhaps.   This is very helpful in preparing for example a patient in a e-health visit. Are there any solutions that provide this from zoom? Thanks, -CR

Searching in the Community and blogs, but can't find anything...in Zoom Events, smallest font size is 12. Need to put a long disclaimer on the email and want to use a smaller font size. Is it possible? Thank you!

I have a user who would like to show a disclaimer at the beginning of her meetings.I have custom disclaimers off and unlocked in account settings, but she is not able to turn disclaimers on.Is this an all or nothing setting, everyone on the account has to have a disclaimer or none of them do?We don't use groups so assigning her to a group to have a disclaimer is not an option. 

Hello, Is there a way to remove the default disclaimer that is in the webinar registration page "Information you provide when registering will be shared with the account owner and host and can be used and shared by them in accordance with their Terms and Privacy Policy." ? We added our own disclaimer and my company legal team is asking me to remove the default one. Thank you for your help!

How do we do this to satisfy the SEC

Our legal team would like to add a note to the Google Calendar Invite that says, "This call will be recorded, blah blah blah" so that the invitee is aware of this before the meeting starts.  They would like this to be inserted above the Join Meeting link with the ID etc.  It doesn't appear that this is a feature of Google Calendar or the Zoom for G Suite Add-on.  Does anyone know if this is possible?

when folks click on the zoom link, they see a screen that has the join as host link featured prominently and the participant link is very small. Is there a way to format it so thett

I can't get video in my Zoom meetings after updating.  Help!

when folks click on the zoom link, they see a screen that has the join as host link featured prominently and the participant link is very small.  Is there a way to format it so the participant link is more clear?  

I have a Pro account, and I am wanting to record myself and my screen for my YouTube channel via Zoom. I don't want to stream to YouTube -- I just want to record locally. I have the settings options selected under Settings > Recording > Record video during screen sharing, and Place video next to the shared screen in the recording. What else do I need to make it so that when I record myself screensharing, that the video also displays within the recorded video? Thank you!

When I go to the Zoom icon to sign into my meetings (they are paid version, I am free version), I get need to update and can't error message 10002.  So I have to close and start over.  Then I can get to meetings.  But I do want update and don't know how to get it. Also I have a hard time using a timer for meeting, it was just listed under  apps, now is lost in a crowd. Marion

Hi, When I click on the zoom icon on my task bar and click to sign in it says: Your app version needs to be 5.17.5 or higher to sign in. Please contact your IT team. As a personal user on my own laptop, I don't have an IT team so I'm not sure how to solve this problem. Any help would be much appreciated. Many thanks, John

Hi, My company needs to record long meetings  this weekend (8h). Usually, every thing works fine, but today, for the first time, the recording stopped twice randomly. How can that be fixed ? What could cause the recording to stop ? Thank you very much for your time to help me fix this. All the best.

I need to hide the attendees and attendees' numbers not to be shown to the speakers. is that available in zoom ?  thanks 

At my workplace, we've been experiencing recurring issues with the Zoom app during meetings. While the meetings are in progress, the screen unexpectedly goes black, disrupting the session. To address the problem, I’ve already checked the app's permissions and have gone through the process of uninstalling and reinstalling the Zoom application. However, while these steps temporarily resolve the issue for a single meeting, the problem reappears during subsequent sessions. This has become a persistent challenge, and I'm looking for insights or solutions to ensure the app functions consistently without interruptions.

Hello everyone,I am AV technician and manage 100 plus zoom rooms. one user complained that on controller this message popped up when connecting meeting  "Preferred speaker and preferred microphone and preferred camera error messages are popping up when trying to connect." it got resolved by itself after few seconds. when I checked logs on zoom meeting, it says "Room name got disconnected from meeting. Reason : Network connection error. "this had happened in the past too with other rooms and user complaint about it. I am trying to dig deeper into this and try to solve root cause of it.I asked networked team to help but they need more informartion and proper logs for that. they dont see any wrong with their side unless I give them proper reason or logs for that.room is using polycom controller and polycom bar and mics.any help would be appreciated 

Подскажите, как можно настроить управление виртуальной кнопкой разговора  с помощью беспроводных наушников,много работаю и нет возможности при конференции часто подходить к телефону и нажимать на кнопку разговора так как нахожусь на уроке. 

I recently ported a number from ATT to Zoom. After using Zoom we found we do not like it. I need to port my number back to my carrier because it is our business number and I have to keep it the same. Absolutely no one will talk to me on the phone because I don't pay for a live agent with my plan???????? Which is the dumbest thing I have ever heard. I had several more things to troubleshoot with them after submitting a ticket and I have yet to get a call from anyone. So if anyone can tell me if it is possible to port my same number back to ATT and how to start this process. TIA

Is there a way to download my team chat logs? I think someone might be trying to steal my identity and I need to save them as evidence. Is screenshotting all I can do? I'm a free user. Thanks!

I have a database of contacts in Accelo, which syncs with Google.I'd like to sync those contacts to Zoom, and setup separate call queues based upon whether or not the caller is a known contact (i.e., the caller ID appears in our system) or the contact is unknown (i.e., isn't in the system). I realize this may be a custom integration, but is this technically possible?

I was recording a meeting yesterday and half way through the meeting, the recording ended abruptly. I re-started it but zoom only converted the second half and not the first. I am 1000% sure i was recording. I had the save to local device option checked. Is the recording lost forever? I dont see it in the folder where the second half was saved and dont see another folder either.

Is there any Zoom plan that allows one user to schedule multiple meetings at the same? I work with recruiting and we constantly have more than two Zoom meetings set up, we have an enterprise account and yet Zoom always asks to end one meeting. The current cap is 2.Is there any upgrade to the plan that would allow multiple meetings at the same time? It's been a hastle for us and we're inclined to use rival platforms due to this limitation. 

I attend two regular class meetings hosted by two people in England.  I'm in Canada (not sure if this makes any difference for connectivity).  They often divide our groups into breakout rooms.  Usually I can go into the first breakout room with no problem, but when they do a second breakout session, I lose my audio and video connection.  Generally, I can hear what's going on, but the participants in the breakout room cannot hear or see me.  I get an exclamation mark that my mic is not connected, though I have done nothing.  Then Zoom freezes and tells me 'Zoom is not responding'.  I've tried closing out Zoom, unplugging my camera/mic and re-plugging it in, rebooting.  Getting out of Zoom is extremely difficult, and it's only by unplugging my camera/mic and rebooting several times that I can finally get back into the meeting--if it hasn't finished by the time I do.  This whole procedure usually takes me about 20 minutes of absolute frustra

Zoom Webinar help documents indicate that there should be a "Registration" tab on my webinar and under that, the option to include custom questions. I recall this from the past. Currently, I see all registration information under the "Branding" tab and some registration settings under "Invitations". Is the support document wrong? Where is the Registrations tab/Custom Questions tab?  Really appreciate any assistance!