Products

HelloI would like to ask about the following AI companion features that were listed in the September update information. -Release of feature for participants to enable AI Companion and meeting summary without the hostI understand that the release of this has been postponed, but has it been rolled out since then?I would like you to tell me how to implement this setting from the account settings on the web portal. best regards

all out look calendars not showing in zoom through i have enabled and authorized all the permissions and done correct settings

Just downloaded latest zoom and the TEST MIC button filters out my acoustic guitar though my voice through the same mic is clear and good. The audio chain (mic, interface) is fine. I enabled original audio and high fidelity option. I set echo cancellation to low. I updated and restarted my Mac. I restarted zoom. I’ve googled a million answers but my settings mentioned above are correct. When I play guitar during TEST MIC, I see the zoom squashing the level bar. Zoom is clearly squashing my acoustic guitar. My guitar is in tune. 🙂 Any other ideas? Thanks!

I am testing Scheduler against Calendly.  I am more familiar with Calendly but just bought a one month subscription to test Scheduler. Can Zoom add the company or individual creating the meeting to the title of the meeting?  I searched and it appears Scheduler could not do this in the past but things change. 

My settings show annotation enabled. But it is not working when I'm in session with my students. It is vital for my teaching. Any responses/ideas are greatly appreciated!   

I had a meeting with 1 other member of my company earlier. The AI transcript sent me this after the meeting... (I've changed some of the names, but there was nothing playing in the background for either of us and the transcript is wild).It basically implies that I talked about being recruited into the United Blood Nation & then recruiting other people intot he gang.this was sent as a summary to our business emailKeith and Employee discussed various invoices, subscriptions, and software tools used by their team, including Business1, Business2, Business3, Business4, Business5, business6, and business7. They also discussed the history and structure of the United Blood Nation (UBN), a New York-based organization formed from various New York founded gangs. Additionally, Keith shared his personal experience of being recruited into the UBN and his role in recruiting members in the streets.

 Since the last update (not sure when, likely in April?), some participants see a popup message on their Zoom in the top left corner during a live meeting that says "Confirm your speaking langauge" "It sounds like you migh have switched to a different langauge. Please update it so we can provide better-quality transcription".  (See attached).  Something seems to correctly be picking up when they switch from English to another language.  It does not seem to happen all the time, or to every person who speaks another language. We are running a learning activity where transcription, recording, etc. is not permitted, and no one has any of this turned on. This message is causing concern to participants. Is there a setting or some other way to prevent this message from appearing?

Hello, I have to enable interpreter services from time to time for a class. I see that there are only NINE languages options to choose from. This week I needed to choose Arabic and Punjabi. Is there a way to add these languages to the drop down feature? 

How do I generate a PDF of AI summary?

I’m using personal zoom and I see where you can add on desktop but what about mobile app for google calendar?

The AI meeting summary is turned on to automatic, but it is not beginning automatically. Any answers?

I have a client who has a large amount recording in their app.  The updated to the latest version and all of the recordings need to be converted for some reason?  They are currently in .mp4 format and play when you click them manually but not thru the app. There is an option to convert and states it can not find the files double_click_to_convert_01.zoom 02 etc Whats the point of this?  Will they still play natively?  How do I convert the files? Thank you.

I am trying to figure out how to allow an executive admin to trim their bosses Zoom meeting recordings before it is shared out with others.  Have tried setting as alternate host.  Even created a role based group and added both her and the boss into that group and allowed recording management privileges.  She still cannot see the scissors on the recordings especially past meetings. Does anyone have a suggestion on how to allow her to see and edit recordings of her boss. 

I have tried restarting my camera, switching cameras, selecting reset to all settings, and also generating other virtual backgrounds. In addition I have restarted Zoom and my computer many times. I cannot get this virtual background to go away. I must be missing something simple and easy. I am hoping that someone can provide me the easy answer to fix this.  https://www.dropbox.com/scl/fi/qtkt05rp84fpjec0yjt0a/Screenshot-2024-11-27-at-9.43.05-PM.png?rlkey=2expns9rt5ycf2ofchwmjv4bo&st=h1fq041g&dl=0  Thanks! Kevin

Our organization currently has Zoom integrated in our Salesforce org and we currently have millions of Zoom Event records. We would like to start archiving or deleting some of these records, however everytime we do, it emails all the recipients on the event. Has anyone found a way to delete/archive these records? Based on my prior research, we can do dataloader but defining the criteria for that isn't the easiest or most efficent way to delete.

I'm trying to create a document from a meeting however the "advanced templates" are greyed out and I'm getting the following error:"Advanced templates can’t be chosen because the meeting transcript isn’t available" I do however have access to the transcript and meeting summary. I do have Docs content generation and revision with AI Companion enabled on my account. What am I doing wrong?

I saw another thread on this and the solution is not quite what we need.  We have weekend queues that only have one person in them each weekend.  Sometimes they are in areas with Internet service that is not optimal. But still at least 4G service. We try to have them on Wifi as much as possible but still I'm finding that oftentimes they're phones do not ring when calls come in. I will even test call their extension and they do not get any notification. The answer from Zoom support is to uninstall/reinstall the app and then it will clear out the cache and fix the problem. I have some people who have to do this EVERY WEEK. Does the cache really get corrupted THAT often? I mean, this cannot be a normal type of operation.

At the last stage of providing access to the board, it gives a server error, and within an hour the error repeats.

Hello,I recorded in cloud a meeting. During the meeting I stopped several times the recording, because I wanted only some parts were recorded (in separated files).So in my cloud recordings I have, for this meeting, 4 different files...that's what I wanted.Unfortunately I realized that it is no longer possible to share individual records separately! I can only obtain a single link with wich is possible to download all the 4 files.But I need a link for each of the 4 recordings. It was an option before! Why now it's not possible?Have you answers?Thank you!

I've made a zoom meeting invitation template!If you're interested, check out here👇🤩 https://docs.zoom.us/doc/X63Z64cRQfKEXYGX7U3h2A It's been a game-changer for me, and I thought it might help others too😊

Hey all, While we are Zoom WebConferencing users since years, we're transferring more of our services from Cisco Jabber to Zoom. Today we're already using WebConferencing, Presence (incl. Outlook) and TeamChat. Now my findings on Zoom presence status:- Zoom presence works really well if you're a desktop / laptop client only user.If you're away from keyboard it turns absent and if you turn it off it turns off. Also it gives you a persistent OoO status.- If you have the desktop app & the mobile app (IOS) the mobile app takes control once the status would turn away of off. It sets the status automatically to "online mobile". It is a don't care if the mobile app is opened or closed.- If you explicitly set the status in the desktop app (e.g OoO) this status remains active even if you shutdown the desktop app. But once you open the zoom mobile client the status turns "online mobile" and stays "online mobile" even when I

I want to copy and send an invitation link but can't see how to do this. On the previous home page set up there was a clear  invitation' link  to copy but this does not appear now. Can anyone help please?

Dear all, Does any one know where I could find a list of attendees of my previous meetings? Thanks! Have a lovely Sunday,BeYogafull

I'm really frustrated with the changing of existing behaviour of Zoom. Now, again Zoom Worksplace does not show in the meetings tab all the scheduled meetings anymore. It only shows the schedules meetings of single user. We want to see all the scheduled meetings like it was always. But now again there is only the calendar and the users listed and I have to select one to see the scheduled meetings. Last time that happened there was some general option on Admin level I had to change. But now, I am lost. There is nothing to go back to the old behavior.BTW: the iPad app behaves the old way while the Mac OS App behaves differently. That is also very frustrating.We use Zoom in a small business context. We do not use cloud services like Google and Microsoft. With exceptions like Zoom, we do use anything on premise as possible. So we cannot connect any Calendar service to Zoom. So using and connecting the calendar services is NO

Hello!Meeting scheduler is not working. Cannot edit an existing meeting or schedule a new one. When I enter the meeting details and press Save, the screen goes blank and a circular line spins endlessly.This is not the first time I'm having this experience... I'm working in Windows 10 and would really appreciate it if this service I'm paying for would work reliably.Thanks for any and all assistance!BarbD