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We notice that users in China could not attend meeting, the Error Code 13215, while other countries go well. Please Zoom resolve it. We payed the money but you do not provide the service.  Please get back to me the solution ASAP.I am looking forward to your reply.Thank you so much.

I am unable to sign in to the zoom application on my iPad. I am getting the error "cannot connect. Please check your internet connection"I have internet connection as i am able to browse.I have also been able to sign in on zoom web from a web browserSome of the troubleshooting i have done includes switching to my mobile internet from Wi-Fi and also updating the application to version ,nothing has worked so far. Kindly assist 

他のメンバーはつながるのに、特定メンバーの内線／外線がつながらない（つながるメンバーと環境は同じ）原因は何が考えられますか？

HelloSInce  2024  when  the meetings ends(as  free user)  after  40  minutes  i  can not start  new  meeting immediately as in the past.Appears the message that should wait  10 minutes.As  i  see in community  this is  normal  but  i know  other people  who do not see this message and continue to connect directly after the 40 minutes have passed.Why  to some free users appears the limitation of 10 minutes and not to others?Also  i would  ask you for free users  isn't available anymore the ''submit ticket''  support?Than k you

Dear Zoom Community. We have 700 users set up with Single Sign on, validated through their e-mail. Due to Restructuring we need to change e-mail domain for 500 of the 700 users. Now, i can change on a user manually, but im restricted to only 3 changes in 24 hours. Is there a way to do this? If they just log in with SSO it creates a new user object and they lose all their History and syncs, furthermore we dont have enough licenses to cover duplicates of all the users. Thanks a lot in advance! Mathias

If I am picking up the call, I have no idea who Chad, Jamey, or Dave were actually trying to get ahold of because it will not tell me.  Our old phone system let me know that if Terry was calling for Rick, I could pick up the phone and say, “You have reached Rick "LN removed" desk this is Lauren, How can I help you.” How can we get this setup correctly.  If anyone in the Call Queue see that Bob is calling for Joe.  Joe is not in the office, but Susan sees that the call is for Joe and can answer it and answer confidently.

I am in Australia and have just joined Zoom.   When creating an overseas  contact  contacts do I have to include the full international phone prefix, eg. 001144 for the UK. 

I'm based in the Philippines and I need a U.S. phone number primarily to receive voicemails, SMS, and sometimes calls from the U.S. However, I also need the ability to make outbound calls and send SMS to the U.S.. Note that outbound calls to the US will be rare and usually short. I'm considering the most basic plan ($10/month) since I don’t need unlimited calling. Would this plan cover my needs? Thanks!  

最近、PCをdynabookに買い換えました。zoomの立ち上げ時にカメラをONにしていると、うまく立ち上がらず「バーチャル背景をまだ読み込んでいます」というメッセージが出て画面が固まってしまい、その後「パフォーマンスが悪い状態でシステムが動作しています」というメッセージになります。他にプログラムをまったく立ち上げていなくても、PC起動直後にzoomを立ち上げようとするとこのメッセージになりますし、2，3のプログラムを立ち上げて、タスクマネージャーでメモリが40％くらいあってもこのようになります。以前のPCでは5つくらいプログラムを立ち上げても問題なくzoomが使えていたので、何が原因か分からず困っています。zoom起動時にカメラOFFになるように選択しておくといったんは起動するのですが、カメラをONにすると上記のように固まるという状態です。タスクマネージャーを見て、何かカメラと相性の悪いプログラムが動いていないかなど調べてみたのですが、分かりませんでした。zoomをアンインストール→再インストールも何度か試していますが、変わりません。解決策があれば教えてください。

When a user is opted into a call queue and is on a meeting (video/multiple users), that meeting does not prevent queue calls from coming through. If the user is on a call, though, that will prevent queue calls from coming through to that user. Is there a way to prevent calls from coming through when the user is on a meeting as well?

zoom 64-bit keeps freezing tried everthing 

Hi All, I currently have setup an Auto-Receptionist to handle incoming external lines. This has a greeting set to advise that calls are recorded for quality purposes etc. This then routes to a call queue that has the team setup to answer. We used to have it setup so the external lines were going direct to the call queue with the greeting setup there as well. We found that if another office transferred the call, the customer would hear the call recording advice more than once. This was very frustrating to them. The good thing about this setup was the level of reporting that we would get on which external line did they call, the number of abandoned calls during the call recording announcement etc. Unfortunately this level of detail has been lost as the A/R reporting is no where near as good. My question is if there is a way to satisfy both requirements ie to have the C/R announcement play only once on a call (regardless of whether it is transferred back to the call queue o

Hi I've been using Zoom Workplace to record meetings to the cloud. I thought that I was the only one to be able to access these. However, I have now noticed that another person has downloaded the meetings multiple times. Should this be happening?  

Hi everyone, I need help with an audio problem. When I want to select the audio options, the window closes and I can't configure anything. The same thing happens if I'm on a call. Could it be a version error? Because in January I was using Zoom normally. Thanks!

Hey Zoom Team,  One error my team makes often is forgetting to turn back on the recording after pausing it. Often times it is paused at the start of the meeting before we get started and it is forgotten. Is there a warning message that can pop up when pause is enabled? To make it better UI it can have a check box that says don't remind me of this again, for people who don't care.  Thanks PTH

I am able to create an account-wide meeting template, but for security options I can only turn the waiting room on or off. I need to setup a template that requires authentication to any Zoom account, but has no passcode and no waiting room.My site default for requiring authentication is our domain, this template is for an event that has outside attendees so I need to be able to adjust that option for the template and ideally turn off the passcode. Is there anyway to get more granular with the settings on a meeting template? Or is there a way to share a personal meeting template with a bunch of other people?

For the past few weeks, despite regular updates (we enforce the system rule that students can only join with the latest version of Zoom), some students—most likely using macOS and/or iOS—have been experiencing issues with viewing the shared content from the instructor. This issue affects those who join the meeting after the content has already started being presented or after they reconnect following a disconnection (which is essentially the same scenario).The workaround is to reshare the presentation specifically for these students, but this is frustrating. Has anyone encountered a similar issue recently? (This problem did not occur before.) The issue affects only some students, while a large number can see the shared content correctly.

Hola comunidad Zoom, tengo una notebook con Windows 10 Home Single Language, versión 22H2, compilación 19045.4412. La computadora que tengo es una Asus La cosa es que siempre tuve descargada la versión de escritorio de 64 bits de "zoom workwork" y siempre corría fluido en mi notebook, incluso podía hacer otras actividades en la PC mientras estaba en una reunión, pero desde las ultimas actualizaciones desde (abril de este año 2024) empezaron los problemas... Con solo abrir la aplicación hace que el cpu de mi computadora pase al 100% de uso, y por eso se comprueba todo con solo abrir la aplicación, quería para enviar los comentarios desde la aplicación pero ni siquiera me deja, por este problema tuve que desinstalar la aplicación de mi PC. No sé que hicieron con las últimas actualizaciones que dañaron Zoom, abajo te adjunto unos vídeos donde puedes ver como todo sale mal sin siquiera unirte a una reunión. La versión de zoom que instalé hoy es 6.0.10ESPERO QUE EN LAS PRÓXIMAS ACTUALIZACIO

After I have been successfully authenticated for my Zoom Government account, I am no longer able to launch the zoom client. When I try and "Launch" the meeting, nothing happens.  Previously, the launch button would start zoom-client and I would have a desk top application to access my meetings.  Suddenly last week, it stopped. I have tried reinstalling Zoom (from apt and a .deb file), deleting ~/.config/zoom* ~/.zoom to no avail.  I am unable to launch this from either Chrome of Firefox.I am running Ubuntu 24.0.2 and zoom-client 6.2.3.  Thanks for any help. 

I'm creating a CAP using a Common Area Phone package and only assigning an extension. There is no phone number or DID assigned. There is a desk phone needed - Poly Edge E220. Is there a way to restrict this phone from making external calls? I've created speed dial buttons for the key internal numbers it needs to reach. I've disabled international calling. But I can't find a setting to stop it dialing other external calls that will be metered. Am I missing something?  Thanks,Chris 

I was using the API (Get Meeting recording) and the results provided me a long URL to a video recording of the meeting.  I tested that URL in a private browser window and was surprised that I didn't need a token to retrieve it. Is it available on the public internet as it appears, and is the really long GUID in the URL a method to make it hard to construct, or are there setting I can I make to require a token?

Hi,Does a locked meeting prevent users from leaving the meeting? I know it prevents others from joining, but what about leaving? Is there any function that prevents users from leaving? Thanks!  

I have recently got a new laptop with Windows 11. I can't get the built in microphone to work with Zoom. I am able to use the microphone with other programs and apps, so know it works. I have followed many troubleshooting suggestions online with no luck. Is there anything I can try? Thanks!  

While attending meetings, my aspect ratio keeps changing to widescreen despite my settings. I am sometimes able to de-click and re-click video HD and Original settings to revert to desired non-wide setting, but soon after it always goes wide. Do not want.Is there no way to lock your aspect ratio and keep it locked? Using a Logitech BRIO camera with an M1 Mac Mini.

Just purchased a Logitech C920s webcam in the hope of improving my Zoom presence. I have installed the latest version of Logitech Capture to achieve this. After trial and error I realised that I had to start Zoom before starting Capture. From Capture I can control focus, saturation, brightness, etc which is all fine. What I can't control is the zoom ratio. I can set a zoom ratio in Capture, but it is not reflected in my Zoom experience. Someone has suggested working through OBS 'virtual camera'. Would this solve the problem, and how would I do this (I have OBS installed)? Thank you.