Blackwire 3310 - Windows 11 Zoom cannot use the microphone

hi @SimonCheng ,

i did not see poly blackwire 3310 on zoom's certified device list, but i may work.  i have a 3325 which works well.

Zoom Workspace Certified Hardware

try updating the blackware 3310 with poly lens. 

plug your 3310 into a usb port on your windows pc. 

download and install poly lens on your windows pc. 

Poly Lens

connect the 3310 to your windows pc and update its firmware. 

then try your 3310 on zoom meetings. 

you should be able to select your 3310 as the speaker and the microphone.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

Hello Eliot,

I have already tried your solution, but it did not fix the issue. I updated the software on my Blackwire 3310 to version 1.116673.2050, but the problem persists. I have also selected both the speaker and microphone options for the 3310 when using Zoom, but it is still not working.

One more critical point: I have tried two sets of 3310 devices on two different laptops with the same configuration, and the problem remains consistent. Therefore, I am wondering if there are any devices that are not supported by this Poly devices.

Thanks. Simon

hi @SimonChen 

sorry you are having this issue.

i also have a 3320 which works with zoom meetings using the same firmware.

i can not think of any other solution since you have tried two laptops and two 3310.

you might try opening a support ticket with both zoom and hp/poly.

thanks,  eliot

hi @SimonCheng 

hp poly says the blackwire 3300 series is certified for both ms teams and zoom.  hp poly has both ms teams versions and standard versions.  the ms teams version has the teams logo and the standard version (not ms teams) has a handset icon.

Poly Blackwire 3300 Series - Corded UC headset | HP® Official Site

is it possible that you have the ms teams version?

thanks,  eliot

hi @SimonCheng 

check to see that synch buttons on headset is checked under your client audio settings.

thanks,  eliot

Hi @SimonCheng,

Great discussion here! It looks like @Eliot' provided some great information to your question on this thread. If it worked for you, consider marking it as the accepted answer to help others who might have the same issue!