Products

Guys i am having issues purchasing on zoom workplus pro, all my informations are correct

Previously, when I clicked on "Share Screen", it would show the different options: specific word documents, spreadsheets, webpages, etc.  Suddenly it stopped and, regardless of what I had open on my computer, it only allowed the whiteboard to be shared.  It didn't matter if I closed, opened or re-opened an application or document, the only shareable item was the whiteboard. I found that for meetings which are pre-schedule, I cannot share anything but the whiteboard.  If I want the option to share additional applications or documents, I have to create an immediate meeting by clicking on "Host A Meeting".  However, it doesn't show the specific items to share anymore - just "Word Document (1)" and "Chrome (2)".  The number reflects how many items of that application I have open.  This is also problematic because if I share, I can't go to the specific document/website, etc. immediately; it opens up that application and then I have to clic

Zoom forced an update on me today. Since then it fails to recognise my video camera and asks me to pick a different one from settings. Neither camera nor settings have changed since the update. It works perfectly fine in Zoom and Skype. The camera is a Logitech HD Pro Webcam C920. Any suggestions on how to get Zoom to do its job again?

I'm using Zoom Scheduler through Chrome on a Mac. I am trying to set up 30-minute meetings with a 15-minute buffer at the beginning and a 15-minute buffer at the end. I am available from 11:00 AM until 3:00 PM. I have input this information into Zoom Scheduler, but it is showing the meeting times available as 11:30, 12:00, 12:30, 1:00, 1:30, 2:00, and 2:30. I was expecting the first meeting time would be listed as 11:15, since that would give me the requested 15-minute buffer between 11:00 (when I become available) and 11:15 (when the meeting would start). I was expecting the last time available would be listed as 2:15: that meeting would end at 2:45, giving me the requested 15-minute buffer before I am no longer available (at 3:00). What am I doing wrong?

We have a team in the Philippines and Australia, but the team in the Philippines is unable to send text messages from their Australian phone numbers. Why is this? How do we fix this? They're able to receive calls on the Aussie number but can't send text messages. 

I use zoom with Dell WH3022 USB headset. I clearly remember that about a year or so ago it was perfectly possible to use Zoom "Test Audio" feature during an ongoing meeting. Even when the microphone on my side was muted (!) the "Test Audio" feature would still "hear" the mike, i.e. it would hear me saying "Test test test one two three" and properly play back the recorded test sample. This made perfect sense, since it allowed me to test audio settings (especially the microphone) without disturbing the meeting. However, after one of Zoom updates this functionality suddenly got broken. Now when the microphone is muted, the second portion of "Test Audio" no longer works: it does not hear me speaking. And if I unmute the mike for testing purposes "Test Audio" will hear me, but everyone in the entire meeting will also hear me saying my test-test-tests into the mike. This is, of course, weird and unacceptable. So, what

I need to be able to add specific email addresses to our whitelist - not an entire domain. Is it possible to whitelist individual email addresses?

I recently updated the Zoom Windows app to the latest version. Now, when I try to run Zoom, I get an errormessage that the Zoom call download is not associated with the app. According to the "Setting" app, there is an association. I've uninstalled and reinstalled the Zoom app, but I still have the problem. What's wrong, and how do I fix it? (Zoom works fine on my Android tablet.)

Hi everyone,Can I be logged in to my zoom account, join a meeting and somehow make my email address unviewable by the host?Thanks.

can i go back to previous version? since the update my cam freeze all the time, huge lagg and it crashes a lot HUGE CPU KILLER i didnt had this problem with previous version, it is so annoying and frustrating. is there a way to go back? I tried right click the app restore previous version but there are no previouus versions available. Please help im going nutts here

I migrated from a group to another one, and I lost all my cloud recordings. Is there any way to recover them?

I got my zoom from https://zoom.us/client/6.3.5.6065/zoom_x86_64.pkg.tar.xz on NixOS (x86_64 linux).After installation it idles at 100% CPU for a while, without starting the GUI, then crashes. I cannot downgrade to the last working version, which was 6.2.11-5069 , because that no longer allows SSO-login (see picture).Many NixOS users have the same experience. What do we do?  

I'm new to creating APIs in Zoom.   An API must be created by an administrator, which is me.  I started to create the API, but the configurations are associated with my credentials.The Zoom user requesting the API is not an administrator; their role is a member.If I grant administrator rights to this user, they will have access to all information in the City’s Zoom account.Is there another role, I can provide the member user to create the API under their current credentials?If the answer is no, if I grant them temporary administrator role to create the API and them remove administrator role, will API configurations still be associated with their credentials?Looking for any assistance to move this project along.  Thanks!

I was setting my schedule on Zoom scheduler and unchecked both days (Saturdays and Sundays), but I still see those days on my booking links. I want to hide those days.  On the instructions, it said to uncheck those days, which I have done, and it does not make any difference. Anyone of you have found a solution? Thanks.

Does anyone know how to retrieve a document that was sent in chat on the iphone? I can't seem to find it on my phone.

Do we have Zoom Sales people here?Can anyone comment what does it mean Concurrent Meetings Basic and Plus licenses? What user can get if buying these licenses?   thx

Hello,I interviewed a client on Zoom 3 days ago and activated AI Companion.  I didn't record the meeting.  When I went to my account to access the transcript I realised that I hadn't clicked the button which enables access to transcripts.Is it still possible to access the transcript of this meeting?  I wanted to use the interview as a case study so am very disappointed I don't have a recording or a transcript.Thank you.Kate

Hi, since I upgraded to release 6.2.6,when using team chat, I can't display any more the list of participants in the chat container. Is there any way to get this functionnality back please ? Thanks! Cedric.

 I am doing an ONLINE quiz in acouple of days,Only the participants( Teams) (about 6 teams of 2 each .) and  Scorer and Quiz master  will be visible on screen However I would like the supporters of the respective teams to be able to view the quiz. 1) How  can this be done? Can we do a Live Streaming?2) If  i add in NON PARTICIPANTS   Can I  mute their audio and turn of their cameras .. please respond 

zoomで会議を始めて、5分くらいでマイクが機能しなくなります。ただ、マイクのメニューで「外付けマイク」と「システムと同じ」を1～2回程度切り替えると、またマイクが使えるようになります。マイクが使えなくなると、zoomのオーディオ設定画面でもマイクは反応しませんが、windowsのサウンド設定画面ではマイクは反応しているようです。なおGoogle Meetでは、同様の症状は起きないので、zoomのみで発生しています。アプリを再インストールしたり、パソコンを再起動しても改善しませんでした。どうしたらよいでしょうか？ 

Good morning everyone, I have a problem with zoom audio sharing.The Zoomaudio Device driver does not appear on my Macbook pro Intel version.I have upgraded to sequoia 15.2I should share audio from pro tools, but when I click on mac midi configuration to create a bridge, zoom audio device does not appear.thanks for the advice

Hi All,  There are around 50 cloud recordings I am interested to pull the metadata. I am particularly looking for the duration of each recordings (to pay for the tutor). When I exported the Cloud Recordings metadata to csv file, there is no duration of the recordings or end time, but only start time is present. Can I get these data when I export the metadata on csv file? Please let me know. Thanks.

Hi, the Chat section in my Zoom app has changed its layout. Before, I had a sidebar on the left with contacts and channels, and on the right, there was a panel ready to view chats when I clicked on a contact. Now, the screen only shows contacts, and to see a chat, I have to double-click, which opens a new window. Is there a way to restore the old layout?

I am not able to share sound while sharing screen on zoom anymore. I am a Mac user. I am used to share my screen to watch videos with my friends but one day it suddenly stopped to share my computer's sound. I have tried everything I could find out on the app. I have tried re-installing the zoom app and restarting my computer. I have selected all the different types of audio sharing options(Off, mono, stereo(high-fidelity)). When I select mono or stereo options even I can't hear sound of the video but when the "OFF" options is selected while screen sharing, I can hear the sound fine but other people in the meeting can only hear the dialogues of the video and not the background music, which is very strange to me(I was playing the video on VLC media player). I am not sure of the uniqueness of the problem so if anyone else have faced it and knows how to solve it please help. Thanks!

Running most recent versions of Windows/Office/Zoom.I have a pen tablet that works well with PowerPoint, but as soon as I turn on screensharing in Zoom the cursor becomes invisible while over a white background in the slide while in presentation mode.  If I use the pen to annotate (ppt annotation, not Zoom annotation) it becomes really difficult to work with it.  I have been using it without this issue for about a year, so this behaviour is new but I'm not sure if it is a result of updates to the Zoom client, Windows, or PowerPoint.According to meeting attendees, they can see the pen cursor, so this seems like it is probably a Zoom issue, but I can't be sure.Edit:  Just tried this in MS Teams and the result was exactly the same (missing cursor over white areas), so I guess this is not a Zoom issue after all. I can use the Zoom annotate as a workaround, but I prefer to use the native function in PowerPoint for a number of reasons