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I can not "see" the background behind me. I just get this grey box. I can use other backgrounds but would prefer to show my actual environment. I have reinstalled app and am using the latest version (6.4.6). Using MacAir (13", M3, 2024), OS Sequoia 15.3.2. Thanks!

I have an 18 month old Pro account, which was provisioned in US although I set it up in UK and I am billed in GBP (might  be significant).I have just tried to set up a meeting that allows access by telephone for Audio only, but I can no longer find a UK access number in zoom. I have found an old telephone number on the internet but when I try and use it asks for my meeting ID and password then tells me that telephone access is not allowed for this meeting. It worked OK  last time I set up a meeting with telephone access a couple of months ago So how do I allow audio only participants by telephone in the UK? 

I am trying to share a folder and a document in Zoom docs.  I have tried via the Workplace and also via Zoom web access.   For the document sharing in Zoom docs:I am able to share the document with some external users but not all.  The oddest thing is that I can share with one user from an external org, but not a second user from that same org.  There does not appear to be a doc sharing security setting at the document level. e.g. name1(at) domain.name works for sharing, BUT name2(at) domain.name cannot be shared too (why would this be the case with the same external domain?) For the folder sharing in Zoom docs:I am unable to share with external users (e.g. name2 (at) domain.name) even though my Security setting allows for sharing with external users. Anyone else experiencing the same thing?  Any recommendations for what my tenant admins should be looking at?  Thanks!

We are receiving an error when trying to connect to a client meeting - "An unknown error occurred"Error Code: 100006301Seems to happen on both the desktop app, and webpage connection. we are able to connect via a cellphone with no issues, but this is not ideal Cant seem to find any details on Error Code: 100006301 online.

Six AI Companion features you should know about and try right now:   AI Companion is a fixture in Zoom Meetings thanks to its high-quality meeting summaries, but it can do a lot more to help you stay on top of your day and get even more done.  Check out this recent blog post highlighting some of the productivity gains with Zoom AI Companion:  https://www.zoom.com/en/blog/six-ai-companion-features-to-try-right-now/To watch demo videos on these use cases (plus much more) in action, here is a short series of videos I created to better understand the power of Zoom AI Companion: https://www.youtube.com/@collabjosh/videos

Hello,Does anyone know where to find AI reports for the following AI tools? Consumer sentiment and agent talk metrics?

Recently, I have been facing an issue with my audio during a meeting with my mentor. He cannot hear me, but the audio input of my microphone during the meeting is fine. I can see the input level increase when I speak. What I've done so far is: 1) Checked if I selected the correct microphone channel. 2) Tried my pc, headset inputs and the issue still persists.3) I've used also my iphone microphone and did not work. 4) I've joined the meeting from my iphone only instead desktop that I usually do and still not working. 5) Checked his settings also and they were ok! * Bear in mind that I have a connected audio interface (Focusrite) but it worked fine in the past! I cannot identify what is causing this issue! Please help!  

Once again, my recurrent meetings (basically all of my meetings!) have disappeared from the latest update. I can still find them on the desktop version so I know they still exist. Anyone know where I can find them on the Windows Zoom app? Many thanks, Joe

I have a Zoom Pro account and wanted to take advantage of the free trial Zoom Phone offer I recently got via email to see if this service is for me. I am a one-person consultancy, and need a single DIRECT phone line that doesn’t require a caller entering an extension to reach me. I can’t find  anything in your support articles that tells me how to do this. It seems your phone service is totally designed for companies requiring multiple lines with extension numbers to reach anyone. If there’s no way to do what I need (i.e. get my Zoom number to ring directly, without needing an extension), then this service obviously isn’t for me and I’ll need to discontinue the phone as part of my Zoom account. Please advise.

So we have a Zoom Workplace Pro account with Large Meeting Add-On (1000 participants), and we're paid up. BUT now under profile it says only 100 participants/40 minutes. Last week, we did a meeting and it capped us at 100, when 500+ were trying to get on. There is some glitch here. Can't figure it out and cannot get to anyone to help figure this out.

Hi all, looking for some assistance here. I'm on 6.1.10 (38818) for Mac OS Sonoma 14.6.1 (23G93).Whenever I enter a meeting there's a banner in my system menu that says "Turn on Reactions". The X to close the banner does not work. I've updated to the latest version, uninstalled and reinstalled from a fresh download, and disabled zoom notifications in my system menu. Can anyone help me out?https://www.loom.com/i/6d8b83c3f50149aa9bc8f6d450cf4f9a

I have created a band with Sole Proprietor entity types  this morning and now it shows active. I don't see where to create a new sms campaign. screenshot  What should I do? Thanks.

SVG file format is supported for the white board. Would it be possible to add support for SVG as background pictures?

I recently got a new laptop and somehow I can't seem to hear music on zoom meetings anymore. This has happened more than once now when everybody else is hearing the music, so the problem is not on the side of the person who is playing music (singing, sharing a recorded song or anything similar). I have tried changing the settings and when I change the audio output (for example I change from speakers to headphones), I can hear the sound for like 2 seconds, and then it starts filtering it out again. If I switch back, the same thing happens. Any ideas what to do?

Buenas; Cuando elijo la sala de espera para algún evento repetitivo. Si elijo solo uno algunos de estos eventos que tengan sala de espera, no mantiene la condición. Quería saber si es correcto el funcionamiento en esos términos. O todos las reuniones del evento repetitivo o ninguna. Con sala de espera. Aguardo sus comentarios

When I’m watching a Zoom mtg, all of a sudden my hp laptop calls the mtg! I don’t know why? I don’t touch anything. Free member so nobody will help. Any suggestions?

Subject: Persistent Screen Sharing Limitations on Ubuntu 22.04​Description:I'm encountering ongoing issues with Zoom's screen sharing functionality on Ubuntu 22.04. Specifically, I am unable to switch between shared applications without stopping and restarting the share. This limitation persists across both Wayland and Xorg sessions.​ I am running Zoom Version: 6.4.3 (827)Steps Taken:Tested both the DEB and Flatpak versions of Zoom.Switched between Wayland and Xorg sessions to assess compatibility.Ensured all relevant dependencies are installed.Explored alternative methods, such as joining meetings via the Zoom web client.​Despite these efforts, the issue remains unresolved.​Impact:This limitation significantly hinders productivity, particularly during collaborative sessions where seamless transition between applications is essential.​Request:I kindly request that Zoom's development team investigate this matter and consider enhancing the Linux client's compatibility with Ubuntu 22.04,

We have observed if we are passing "from" and "to" Params in List meeting we are missing Type 3 records. Is this an expected behaviour? Ideally we should get the type 3 data as per doc.Curl:  curl --location 'https://api.zoom.us/v2/users/{User ID}/meetings?from=2024-01-01&to=2025-04-15&date_field=2024-10-01T00%3A00%3A52Z' --header 'User-Agent: Jersey/2.45' --header 'Authorization: Bearer XXXXXXXX' --header 'Accept: application/json' --header 'Cookie: __cf_bm= XXXXXXXX'Api Doc Link: https://developers.zoom.us/docs/api/meetings/#tag/meetings/GET/users/{userId}/meetings

Zoom’s decision to remove the "Slides as Virtual Background" feature isn’t just inconvenient—it’s bafflingly out of touch with how modern professionals, educators, and facilitators actually communicate in 2025. In one update, Zoom has stripped away a function that allowed presenters to engage, personalize, and elevate virtual presentations in ways that made sense for human connection in a digital world. Let’s be clear: the ability to be present alongside your content—not as a disembodied thumbnail in the corner, but integrated into the narrative space—was a game-changer. It humanized virtual presenting. It aligned with brain science about attention and visual anchoring. And most importantly, it gave people a reason to choose Zoom over less interactive platforms. Now? We’re back to the flat, boxed-in screen share experience of 2016—an interface that undermines every best practice in virtual facilitation. Presenters are minimized. Slides dominate. Audience attention drops. And ironically

Hello, Got this e-mail notification about signing it from the old iPhone after 1:16 PM PDT (USA). Model and its version number were correct. However, its device's city was way (>100 mi.) off in the same state. Also, haven't logged into Zoom from this iPhone for a very long time (years?). Zoom (free account) is used from Intel MacBook Pro about once a week like last week. Looked at the logged in the updated Zoom macOS app and saw nothing unusual. Looking at its logged in Zoom's Profile's showing connections show the correct iPhone and computer names and ? E-mail links looked valid like its zoom.us, zoom.com, etc. Confused. Did someone manage to log in from the same exact iPhone model, name, and iOS version from that far away city? Just in case, changed password if someone was used it. Going to keep iOS app signed out for now. Thank you for reading and hopefully answering soon. 🙂

We are preparing a conference event for Easter with the participation of Spanish and Portuguese speaking people. We want to translate in real time the speaker to the opposite language, i.e. a Spanish speaker to Portuguese and a Portuguese speaker to Spanish using Zoom captions with translation. We made several tests but we got results with very poor quality. It seems like Zoom does not understand well Portuguese (from Portugal people at least) and then the translation is frequently clueless. I've tested also using YouTube videos with caption enabled and comparing with Zoom captions in the speaker language, without translation. It seems that Zoom understand Spanish pretty well, but it does not understand Portuguese with an acceptable precision.I'm using Zoom client 6.4.3 on Linux Mint.Is there something that we can do to improve captions quality besides providing good sound?Do I need to use a third party tool for this job? Please, can you help me? I need a quick solution. I already sent

When I attend a zoom meeting set up by another party, it has me logged in as wrong email/ profile. I have one for my workplace and one for my business. The business email (one I want to be on the profile for zoom meetings) is set to auto log in, the workplace email is not. Yet, I am logged in as workplace email on the zoom meeting. How is it pulling this email in, for me to change it?

Hi, I would really appreciate any suggestions please.  I use Zoom for online lessons and have noticed that, over the last couple of weeks, issues tend to arise after we've been on a call for anywhere between 30 and 60 minutes. Typically, my student's video and audio suddenly cuts out (even though the Zoom symbols indicate that their camera and mic are still on), so all I see is a black screen and I can’t hear them. However, they can usually still hear and see me.This issue seems to be occurring only with students based in mainland China. I haven’t noticed any problems with students in Hong Kong or other parts of the world.Does anyone have any ideas or suggestions for how to fix this?Thank you,Georgina

Hi,The meeting 'template' for Zoom meetings is very limited right now from a security point of view. The only security options are 'waiting room'See attached image.It would be great to get more security attributes added to the template, such as-Generate automatically meeting ID-User computer audio only-Authentication requiredCould these extra attributes be added?

I have been receiving notifications of chats from people I have added to my Favorites list at the same time as direct messages, but I can't figure out why. How can I stop the notifications from reaching my direct messages as before?