Products

 Hi,I've had a problem with settings on Zoom Workplace for a long time.Zoom app doesn't save my personal settings on my laptop, a MacOS Sequoia Version 15.2 (24C101)I tried a lot of options, all of them with no success.I keep my app updated (the last version is 6.3.1 (45300)), and today I tried to do a fresh install but failed again. This is very annoying behavior. Every time I open the app, a pop-up opens with a message:| The installation was successful"| You are on the version 6.3.1 (45300). Discover what’s new| Automatically keep the Zoom Workplace app up to date| Tip: you can change this in "Settings - generalCheck the box in the pop-up or changing settings on general settings doesn't change anything. I'll receive the same message when I open the app again.This behavior occurs with all options, like default devices such as audio input and output, camera, dual monitor, and other configurations, everything is lost when I close the app. Please, help me solve t

Hi,  I am having this issue with audio mix for the interpreter. Some of ours interpreters wont hear the original audio under the selected translation channel form another interpreter. Is there any possibility to "mute original audio" as is in the participant panel?Or an option to contorol the mix (ducker) which interpreter can hear? Thank you,Filip

Hi, This is a quite URGENT request. The meeting is on course.the interpreter is not recognized and I can't start the language interpretation.The email address is correct and the interpreter joined the meeting. Thank you for your help.KR,Yann

My Scheduler calendar was working fine last week.  Now i get the following message.  What could be causing this issue? The host's availability could not be retrievedPlease contact the organizer to resolve their calendar connection

Hey, people are logged in into their basic account. I invite them as interpreter, they receive a link with url...... double clicking does not result into them entering as interpreter

how to stop camera auto focusing while Zoom meeting ?I do use Apple 5s and Samsung M21A both have the same problem!specially as a teacher when I'm writing on the white board the camera still focused on me..thanks for any valuable solutions 🙂

I have been trying to enable  and utilize the timer app on a chromebook. I have installed the timer, tried to enable zoom apps, and went through a bunch of different methods and can not seem to access timer or any apps in zoom on chromebook. Am I missing something or has anyone been able to find any work arounds to make this work?

Someone please confirm that I'm not the only one that absolutely loathes the changes to how chats and favorites are organized in the Zoom client. It seems like no matter who I'm looking for, whether it's a "starred" favorite, a previous unstarred chat with an associate, or a channel I'm part of...  it's NEVER where I expect to find it. It seems like I'm forever clicking three dots to "view all" and then scrolling (sometimes for what feels like eternity) to find what I need. In about half the cases, I eventually give up and just search for the person I need to chat with...  but doesn't that defeat the purpose? My biggest gripe is with the starred section. What Zoom decides to show me seems to be constantly changing, and never shows me my entire starred list. The whole point of a favorite list is so that your "favorite" items are where you expect to find them, so you can get to them quickly... I dislike these changes vehemently, but when I broached this in a supp

Hallo,ich habe auf meinem MacBook seit einiger Zeit ein Problem mit Zoom:Ein virtueller Hintergrund ist dauerhaft aktiv – auch wenn Zoom selbst anzeigt, dass kein Hintergrund ausgewählt ist.Ich habe bereits alle typischen Lösungen ausprobiert: Zoom vollständig deinstalliert und alle zugehörigen Dateien aus ~/Library gelöschtmacOS-Kameraeffekte (Portrait, Studio Light etc.) überprüft und deaktiviertIn Zoom keine Avatare, Filter oder Studioeffekte aktivNeues Benutzerkonto auf dem Mac getestet → Problem bleibtZoom frisch installiert, ohne Login → kein ProblemSobald ich mich anmelde (selbst mit neuem Konto): der Hintergrund ist wieder da Es scheint, als ob Zoom auf meinem Gerät dauerhaft einen Kamera-Effekt aktiviert hat, der sich weder lokal noch im Konto zurücksetzen lässt – und nicht sichtbar ist.Ich nutze macOS Sonoma, FaceTime HD-Kamera. Andere Programme (QuickTime, FaceTime etc.) zeigen den Kamera-Feed korrekt, ohne Hintergrund.Bitte um Hilfe, wie man alle versteckten Kamer

I used to stream to my facebook page, but since last week I've not been able to stream to my active page as I the drop down like is not showing my active page.Instead the drop down list were showing the inactive pages . What has changed ?   and what do I need to do to be able to stream to my active page again ?  

error code: 3.1.7.0 has issue error Device type: windows Zoom version: 6.4.12.64384 version Details about troubleshooting steps you have already taken: cannot find file anywhere to update it  error with the c:\program files\zoomvdipluginmanagement\libssl-3-zm.dllc:\program files\zoomvdipluginmanagement\libcrypto-3-zm.dll

I noticed today this option but its not a settingIt seems like a feature to publish as a webpage, for example.Any light that can be shed on this?

Hello,Yesterday I installed Zoom meeting client on a new ASUS Vivobook computer and joined my first meeting. About midway through (after about 20 minutes) little smileys (thumbs-up, baloon, etc.) started coming up the screen in a vertical line from lower right up to a third of the screen. One smiley group would come, then after perhaps a minute another. I left the meeting and the smileys kept coming. I rebooted the computer and uninstalled Zoom client, not sure yet whether the smileys have stopped. It looks to me like a virus (unless a part of your client?). Please advise what to do. Thanks and best regards, John

I am having the hardest time finding this solution. I, like so many others, have multiple Google Calendars. You know, Family, Personal, Business, etc. I want to automate Zoom to select my Business calendar when scheduling meetings. Is this possible? Currently, I must first select the calendar, which defaults to my Personal calendar.  Thanks, DD 

Hi, I need to store my recordings directly on youtube without having to download them and then upload them. How can I do this? 

How to get old zoom chat and disable new zoom chat menu. pls help. New chat method is too bad and hard t

I recorded a webinar, it generated 6 files (as below) and stored in zoom's cloud. How can I upload the file to youtube with Shared screen with speaker view + speaker view (just like the live webinar with shared screen on the left and speak thumbnail on the right)? - shared screen with speaker view- shared screen with gallery view- Speaker view- Gallery view- Audio onlyHope you can help with a solution 🙂 Regards,Rebecca 

Since last week, I haven't been able to change the date range in my 'Any host available' scheduler. When I try to change to the date range in the 'Availability' tab, I can no longer click on the 'Finish' button.I can click on the 'Previous' button, but not on the 'Next' button.If I click on the 'Previous' button and try to push 'Finish' in the 'Host' tab, I am taken back to the 'Availability' tab, where the same issue persists.Note that this is even the case if I remove all date overrides in the past and change the schedule to not include any past dates.The issue is the same in Safari, Chrome, and the Zoom app (Mac).Help!

I find it annoying and a waste of screen real estate.  

I am registered for an EMDR training starting in a couple days. I was prompted to register for Zoom using the email I used to register for my training, which I have. It keeps telling me that I am not a registered applicant but THIS IS NOT CORRECT. I have only ever used this email. My employer changed our email servicer from Google to Outlook after I registered for the training. My email address is the exact SAME. It has NOT changed. Is this the reason why it is not letting me register on zoom? Can someone send me a contact for someone who can fix this? I already contact the support for the people delivering the training but I have a feeling they are going to tell me to reach out to Zoom because it is a Zoom problem. Please do not ask me to contact the chatbot, it has not been helpful at all and in fact, not supported with the type of account I have. 

I'm trying to help a user that has turned off otter AI in both zoom.us and otter.ai and she's still connected to it and it's still sending emails out.  Does anybody know of a setting I'm missing?

I am using Zoom to tutor and we are writing collaboratively. Sometimes when neither of us has hit a delete key some of the text disappears. Today apparently the student hit the home button by mistake and three paragraphs we had written together was gone. Is there a setting I can use to keep the work there as I want to share it with the parents after class? 

Hi, I hope someone can help.i was in a zoom meeting hosted by an organisation when I got disconnected due to a network/ISP issue. I reconnected with a different ISP but kept on getting an error code 2008.I've tried uninstalling Zoom and reinstalling it, I registered for the webinar and tried joining from the new connection email, I've tried rejoining the webinar by copying and pasting the link into my browser. None of these steps worked.I still kept on getting error code 2008, which seems to be connected to a licensing issue. I find this odd as I am a free user and don't host any meetings. I only join meetings as and when invited by the non-profit organisation I volunteer with.Thank you in advance for any help. 

Hi, I've had zoom crashing issues for a few months now where it would crash sporadically. It's random when it happens e.g. 5-6 times in a single meeting, sometimes 1-2 times, or it doesn't happen for a while. It would suddenly crash and then return the user to the meeting moments later.  We have a pro user accounts, tried updating laptop, zoom version, deleted the cache etc. but it seems to be something else. It doesn't happen to many users, just select users (globally) and location doesn't seem to matter e.g. WFH, office, different office. Has anyone else experience this? 

My home url is working. In the zoom client side panel, I can only see the logo and name. No web page is opening. Desktop zoom. There is no error logs to view.