Products

Hello everybody! I had a meeting last week, that I had to record, I selected the "save in the cloud" option, everything went fine. I did a 2 minute video first, stopped and recorded another one, the one that I actually need. Once done, I tried to download everything, and I can only see the first 2 minute video, not the second one. There's a .txt file indicating a code error, I will copy and paste this: 06/24/2025 23:16:03:610 : [R140]:122,1750,40,38116504,006/24/2025 23:16:03:610 : [S503]:183,9240729,8406/24/2025 23:16:03:610 : [S503]:183,3604633,84 This was from a regular PC, and I'm using the 6.4.7 version. Do you know if there's any chance that I can recover this recording, and what should I do? Thank you in advance!   

Hello everyoneA few months ago, I was still able to hold online music lessons on my notebook with a Zoom meeting.Since a program update, my participants can only hear my voice, but no longer the musical instrument (piano).Does anyone know a solution?Thank you very much,Roland.

I have a user who is a delegate on zoom and google calendar for two people.  When they make a meeting on google calendar for the first person they were a delegate for, it all works fine.  When they try the same thing for the second added person, it makes the original person the host, and second person the organizer.  Is google calendar only allowed to make meetings for the first person?  Am I missing something?

Hello!The problem we're having is that when people join our meeting we notice that people enter the room with the same name. The thing is we are hosting a recurrent meeting every Monday and Friday until Nov. 20 using that same link. So, we really want to have it all working correctly, and not having people to see that name when they try to join the meeting, because it could be a little confusing for them, and not knowing the real names of our participants really affects our sessions (we have people who don't know how to rename themselves).Could somebody please help us before Monday?Thank you!

My waiting room was working well until a couple of weeks ago. Now, my patients are not automatically placed into the waiting room. I have to watch for an email notification telling me they've logged in and then I start the meeting from the link in the email. It's impossible to work efficiently this way. The waiting room option is set up in my account.

Every single time I use Zoom, it crashes my internet across all devices.I still have Wifi - I can login to my router - but no internet on any devices.This only happens when using Zoom.I have restarted my router, restarted computer and my network card, and tried splitting my connection into 2,4 and 5GHz networks. I've updated everything, nothing works.Please can somebody help me?

I've done a meeting. When we started, it says recording in progress. I did'nt check witch recording it was.When I check at the end, I have no recording of the video but I have the transcript. Is there anywhere a trace of the audio recording, if not the video.

Dear Team,i created three polls and launched them today during a meeting, when the meeting is finished, i checked the polls/quizzes tab under the meeting link and it says that the polls are not launched. i need the polls report.

I am running a live seminar and broadcasting it on Zoom- Friday was day one, TODAY is day 2- I recorded with Fathom and it only recorded the Audio and the Presentation of the co-host sharing, and it did not record the other co-host whose video was pinned. I have Workplace Pro- and I just upgraded my Cloud storage to 30 GBWill this work if I record to the Cloud Storage?And will approx 10 hr event fill 20 GB?Do I have to buy a $79 Webinar? please help- event starts in 6 hours. Thank you- I'm clearly not Next Level in my Zoom game lol

I'm experiencing a significant audio processing issue with our Zoom Rooms when using the Google Meet integration that appears to be related to how audio settings are handled between the two platforms.Issue Summary: Our Zoom Room properly respects the configured audio settings (Echo Cancellation and Noise Suppression disabled) when hosting native Zoom meetings, but completely ignores these same settings when joining Google Meet meetings through the Zoom Rooms interface.Configuration Details:Zoom Rooms with Echo Cancellation and Noise Suppression disabled (see attached screenshot)Multiple microphone models tested (including Blue Yeti Nano)Music Mode enabled to preserve audio fidelityWindows audio enhancements disabled at the system levelObserved Behavior:Native Zoom meetings: Audio settings are properly applied - music playback is clear and unprocessed as expectedGoogle Meet via Zoom Rooms: Audio appears heavily processed despite identical settings - music is suppressed/filtered, suggest

Is it possible to order multiple phone numbers from different countries?  I can see in the pricing pages obvious options for adding additional numbers in different area codes in the US for example, but the specific use-case we are looking for is:- Normally making calls from Australia, but occasionally, the US, South Africa, Canada and Europe- Need an Australian mobile (+61 4xx) number, but also US and New Zealand numbers ideally- The ability to add additional European numbers in future would be very useful

I posted problems and nobody is following up with answers.

The next time I'm hosting a Zoom meeting and I start having wifi issues, how can I leave and come back without ending the meeting for everyone? Making a co-host doesn't seem to work.

Hi there I'm having an issue with seeing the meeting video from PC onto Samsung TV. Here is the setup I'm using.Connected to zoom meeting on PC using the Zoom desktop appSign into  Easy Connection to Screen app on PCGo into the Workspace on my Samsung TV QN90BWhen in the Workspace app, select my PC and then TV connects to PCGreen edges appear on the perimeter of both PC monitors but the TV screen turns black. In the past the green edges only appeared on one of the PC monitors. The cursor from the PC is visible on the black TV display but it is very faint. The cursor remains in view on the black display even when I move the cursor across both displays on the PC. The black TV screen seems to be viewing the 2 PC displays as 1 display as the cursor is always visible.If I set the PC displays to 'Duplicate these displays' or 'Show Only on 1' or 'Show Only on 2' then the black screen disappears and TV displays the zoom meeting. The TV only shows black when the PC displays

I start recording video but it records only the sound and first picture. It doesn't record the screen or picture or avatar - nothing. Just sound. I tried to reload zoom, relogin, uninstall zoom. Nothing helps

Recently I'm finding that when I ring a chime on my phone and hold it up to my laptop mic, Zoom doesn't want to pick it up. My voice is fine, as are my speaker and mic settings. What is this???

I used to be able to supply my small team with a link and they could jump on a call at anytime if I was on zoom. Now I will be on zoom with a team member and another team member attempts to come on my meeting and they do no show in the waiting room.Is there a setting I can change so I can go back to normal.  

RME UFX III causes Zoom to Hang in Audio Settings. Greetings, when I launch Zoom and open Settings/Audio, I get the spinning beachball and must force-quit the Zoom app. This is due to Zoom not being able to address all 188 channels that the UFX III presents by default. My workaround currently is to run the interface with a USB 2.0 cable that reduces the channels to 60, which creates issues with my other audio apps. Is Zoom aware of this and working on a fix? Thank you. Mac Studio M2 Max / Ventura 13.6.3 / Zoom 5.17.0 (27246) 

I am the only user on my Zoom account, and my role is owner. The account has no admin, and I unable to add myself as an admin. This is preventing me from using some features that require admin approval. Do I have to add another user in order to make myself admin? Is there no alternative solution?

Hello, I am the host of a webinar. Today, I did a practice session with one panelist, audio is working when speaking. I will have a prerecorded presentation for the webinar, when I am sharing my screen, there is no sound coming from my computer. I can hear the sound from the video, but not the rest of the participants. I cannot click the option share sound (it is grey, not available) when I click on share screen. I tried to restart my computer, it did not work. Could you please help me with this?

Is it possible to disable an iphone's auto exposure features when using the camera in a meeting?

I bought an N100 budget PC recently and was disappointed that Virtual Backgrounds are not enabled for this platform in the latest Zoom Client. The chipset support Intel UHD Graphics and I am running the latest Intel 31.x drivers. The capabilities of the CPU also supercedes the minimum Intel Pentium / Celeron & Core i3-5000 requirements stated in the FAQ about hardware requirements but is disabled for no other reason than the chipset is not reported as being a "Core" series processor. To me this restriction is artificial and says that development has moved away from Virtual Background technology. Despite using Zoom since the start of the pandemic, I see no improvements in the AI around Virtual Background technology and still see "leaks" of the background around the inner rim of the speaker's headset and my kids regularly pop into view in the background. Will Zoom start to support these newer processors or will the company release any beta versions that can be used to test these newe

HelloI have a tablet connected to my bluetooth speaker. I can hear any audio from any other app or sound through the browser through the bluetooth speaker with the exception of zoom.   In zoom it is specifically on bluetooth audio output but it always plays on the tablets lousy speaker.  I have gone thru all settings to ensure that zoom is playing through the BT speaker. This suggests that zoom is the problem since all others have no issues with the BT speaker.  Is there any solution to this? Have already trying wiping the app including any data and cache and reinstalling to no avail.  

In the "Room Controls for Zoom Rooms" page where JSON examples are provided (Room Controls for Zoom Rooms), ther's a note in the "Rules" section that says the following:Room controls users can specify "events only" in their JSON configuration to hide unnecessary room control interfaces. When this field is specifically defined in the JSON, the Native Room Controls UI will not appear on the Zoom Rooms controller. In deployments using both NRC events and Zoom Apps, the Room Controls button directly launches the Zoom App interface without showing empty room control page.I am using the JSON to trigger states based on meeting start/stop actions, but I don't want to see the "Native Room Controls" icon on the touch panel, since I am using a Zoom App as my primary control interface. According to the note, I should be able to add an "events only" in the JSON to hide NRC (Native Room Controls). Has anyone done this successfully before and if so, could you please provide an example JSON profi

When I deploy the Zoom Outlook Add-In with the default settings, it appears at the last group in the Outlook ribbon, on the far right.  Is it possible to deploy it at a custom position in the Outlook ribbon?