How come Zoom isn't picking up non-voice sounds? | Community
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Newcomer
June 3, 2025
Question

How come Zoom isn't picking up non-voice sounds?

  • June 3, 2025
  • 3 replies
  • 17 views

Recently I'm finding that when I ring a chime on my phone and hold it up to my laptop mic, Zoom doesn't want to pick it up. My voice is fine, as are my speaker and mic settings. What is this???

3 replies

Community Champion | Employee
June 3, 2025

Dear @AUser ,
There are two possible reasons to this behaviour:

1. Zoom itself is offering different options for filtering noises, background noises, background speech etc., and to, as much as possible, only transmit the voice of the main person speaking. You can control the behaviour in your audio settings. There you can, e.g., choose among using Zoom background noise removal (at different levels), personalized audio isolation, that is tailored to your own voice, or original sound, which turns off noise filtering.

2. Nowadays the software of your device's sound hardware also often offers onboard noise filtering. This is typically controlled from the audio settings of your host's operating system.

 

By changing these settings, you can configure the audio set-up to fit your needs.

E.g., if you want to transmit music or a more colorful acoustic environment you can choose Original sound for musicians in your Zoom audio settings, and then make sure that the audio settings of your operating system also have audio processing, such as noise filtering, beamforming or similar, turned off. 

MGSR
Community Manager
Community Manager
June 11, 2025

Hi @AUser!

Did you see the previous @stueker's response?
If it has resolved your inquiry, please press "Accept as Solution."

If you need further assistance, please let us know.

Have a great day!

AUserAuthor
Newcomer
June 16, 2025

Is there a way to set a chime sound inside of Zoom so I don't have to play one off my phone in front of the speaker?

AUserAuthor
Newcomer
June 21, 2025

Help!

storyhub
Community Super Champion | Customer
Community Super Champion | Customer
June 11, 2025

You need to turn on original sound in Zoom. Here is insight to setting up original sound.
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064198
Note that original sound has to be turned on in 2 places. Don't forget to click the Original Sound for Musicians button to toggle this on or off in the top-left corner of the meeting window. Also, check your OS for audio enhancements and be sure they are turned off.

If this works please click accept as a solution.

AUserAuthor
Newcomer
June 16, 2025

What is OS audio enhancements?

storyhub
Community Super Champion | Customer
Community Super Champion | Customer
June 25, 2025

What is the laptop device? What is the phone device? Some devices have operating system control of the audio to enhance the voice rather than music.