Products

I am writing regarding an urgent issue with a lost conference recording. We hosted an important conference via Zoom which was set to be recorded to the cloud. However, we discovered that the recording has disappeared, and we believe this may have happened due to insufficient cloud storage space. Is it possible to recover this lost recording from Zoom servers? We are prepared to immediately take any necessary steps to retrieve this vital content. Thank you for your help.Sincerely,TroyanSchool

 new basic member.  scheduled a meeting to myself, I do not get an invitation link as I have when other people schedule meetings with me.  iMac with the most current operating system

About a month or so ago Zoom updated something and now I can't hear my participants before or after meetings I used to be able to talk with them before class, then I'd mute them during class, and we could chat again afterwards. What do I need to change? Thanks in advance for your help!

I simply want one main number for my business that one person is assigned to. However, it seems no one is able to reach us without entering in an extension number while dialing. How can I get rid of the extension number? Our hope is to just have one phone number for our business and one person assigned to receiving those calls. Help!

I cannot type "@" as part of an ID. For example ***********

This has never happened before, in my meeting last night I could not share my screen. Any clues as to why?

Since Zoom version 6.4.10.2027 and now with Zoom version 6.4.12.2180 on Ubuntu 24.04 my audio settings screen is malformed.For me in Zoom version 6.4.6.1370 is the last version where the audio setting screen is working correct.The problem of the audio setting screen is that the the screen is divided in half because the right vertical slider bar is placed in the middle. Because the screen is cut in half, you can not use the audio setting screen normally. The function which are accessible on the left sight are working normally. How can I fix this problem? Or if it can not be fixed by the community, how can this problem forwarded to technical support. I have a free account.

Sou assinante do zoom. Fiz uma gravação de reunião, mas ao final desliguei a chamada, sem interromper a gravação. Como faço para resgatá-la?

Hi!When participating in a meeting, I see the participants, who can see me, but I can't see myself.I tought this was due to OBS Studio, but I did uninstall it and its video line in Zoom disappeared.If I record on my computer, the record is correct, but the fact that I can't manage the scene. I want to pin a particular participant and not have participants who intervene (this is for demonstration of artwork).I'd like toget back to a normal behaviour.Thanks

Since subscribing to my Workplace Pro plan, I've been experiencing persistent issues with my Zoom desktop app. I'm unable to connect to the calendar or create scheduled meetings, consistently receiving Error code 100000404 and a warning: "Your calendar couldn't sync. Meeting and calendar services are temporarily busy. Refresh or try again later." I've already tried clearing the Zoom cache, updating the app, and even uninstalling and reinstalling it, but nothing has resolved the problem. I don't believe it's a network issue, as my other Zoom account on the same app works perfectly fine. I've also reached out to Zoom support, but I haven't received a response.

When I'm sharing my screen during my classes, if the students send chat messages, I am not made aware of it. No sound, nothing blinking, etc. I only see that a student has written something half an hour ago. That's a serious problem for me as it's usually related to something we discussed in class - half an hour ago.

Hi all, hope you can help me!I am unable to see any screens that are shared with me on zoom calls.  I have checked settings and everything that I can see is turned on and ready to go.I only have a basic account but I didn't think this should matterThanks in advance

I had a meeting, and I recorded it locally. I have found the recording file (M4A), but I need to convert it to an (MP4), for the attendees need to se it so that they can evaluate the speech that was given. Can someone please help me, I really need this for a speech class that I am taking?

Hi,Yesterday, I made a local recording on my laptop (macOS 12.6.8) of a daily recurrent meeting not hosted by me.When the meeting was over, I left and forgot to convert the recording-I thought I had lost it forever Today, as I joined that same meeting, a message popped up saying something like, "You didn't convert yesterday's recording," and I was given the choice to convert it then or later by going to the folder Meetings > Recorded.Since I was going to record the meeting that was starting, I decided to make the conversion later because I suspected my laptop would not be able to do both things at the same time. When the meeting ended, I left and was prompted to convert the recording that had just happened, which I did.After that, I went to search for yesterday's recording to do the conversion, but I couldn't find it:it wasn´t in the folder Meetings or the folder Recording (and the folder Meetings > Recorded didn't actually exist) on the Zoom desktop client online, nor

Hello. I am an interpreter who has worked on Zoom very frequently in the past four years. Recently, I have noticed that the original sound from the floor can be heard in the background when listening to my colleagues' relays.Let's say the original sound is Japanese, and I am listening to my colleague's English. Although my colleague's voice is louder than the original sound, I can still hear it in the background, which is extremely distracting. Other interpreters have told me that they have the same issue.  So, I can safely say that it isn't a problem with my headset (Plantronics Blackwire 8225).  Is there an audio setting I can enable to prevent this situation?  I really appreciate any help you can provide.

I am repeatedly receiving unsolicited emails inviting me to join meetings and automatically entering the meetings on my Outlook calendar.  These are from persons or companies I haven't heard of, or are from zoom for their training meetings.  I haven't been able to find any way to stop this.  I am so tired of regularly having to remove these meeting from my calendar and there is no option to unsubscribe from the zoom emails.  Please help.  Thank you.

 Hi,I've had a problem with settings on Zoom Workplace for a long time.Zoom app doesn't save my personal settings on my laptop, a MacOS Sequoia Version 15.2 (24C101)I tried a lot of options, all of them with no success.I keep my app updated (the last version is 6.3.1 (45300)), and today I tried to do a fresh install but failed again. This is very annoying behavior. Every time I open the app, a pop-up opens with a message:| The installation was successful"| You are on the version 6.3.1 (45300). Discover what’s new| Automatically keep the Zoom Workplace app up to date| Tip: you can change this in "Settings - generalCheck the box in the pop-up or changing settings on general settings doesn't change anything. I'll receive the same message when I open the app again.This behavior occurs with all options, like default devices such as audio input and output, camera, dual monitor, and other configurations, everything is lost when I close the app. Please, help me solve t

Hi,  I am having this issue with audio mix for the interpreter. Some of ours interpreters wont hear the original audio under the selected translation channel form another interpreter. Is there any possibility to "mute original audio" as is in the participant panel?Or an option to contorol the mix (ducker) which interpreter can hear? Thank you,Filip

Hi, This is a quite URGENT request. The meeting is on course.the interpreter is not recognized and I can't start the language interpretation.The email address is correct and the interpreter joined the meeting. Thank you for your help.KR,Yann

My Scheduler calendar was working fine last week.  Now i get the following message.  What could be causing this issue? The host's availability could not be retrievedPlease contact the organizer to resolve their calendar connection

Hey, people are logged in into their basic account. I invite them as interpreter, they receive a link with url...... double clicking does not result into them entering as interpreter

how to stop camera auto focusing while Zoom meeting ?I do use Apple 5s and Samsung M21A both have the same problem!specially as a teacher when I'm writing on the white board the camera still focused on me..thanks for any valuable solutions 🙂

I have been trying to enable  and utilize the timer app on a chromebook. I have installed the timer, tried to enable zoom apps, and went through a bunch of different methods and can not seem to access timer or any apps in zoom on chromebook. Am I missing something or has anyone been able to find any work arounds to make this work?

Someone please confirm that I'm not the only one that absolutely loathes the changes to how chats and favorites are organized in the Zoom client. It seems like no matter who I'm looking for, whether it's a "starred" favorite, a previous unstarred chat with an associate, or a channel I'm part of...  it's NEVER where I expect to find it. It seems like I'm forever clicking three dots to "view all" and then scrolling (sometimes for what feels like eternity) to find what I need. In about half the cases, I eventually give up and just search for the person I need to chat with...  but doesn't that defeat the purpose? My biggest gripe is with the starred section. What Zoom decides to show me seems to be constantly changing, and never shows me my entire starred list. The whole point of a favorite list is so that your "favorite" items are where you expect to find them, so you can get to them quickly... I dislike these changes vehemently, but when I broached this in a supp

Hallo,ich habe auf meinem MacBook seit einiger Zeit ein Problem mit Zoom:Ein virtueller Hintergrund ist dauerhaft aktiv – auch wenn Zoom selbst anzeigt, dass kein Hintergrund ausgewählt ist.Ich habe bereits alle typischen Lösungen ausprobiert: Zoom vollständig deinstalliert und alle zugehörigen Dateien aus ~/Library gelöschtmacOS-Kameraeffekte (Portrait, Studio Light etc.) überprüft und deaktiviertIn Zoom keine Avatare, Filter oder Studioeffekte aktivNeues Benutzerkonto auf dem Mac getestet → Problem bleibtZoom frisch installiert, ohne Login → kein ProblemSobald ich mich anmelde (selbst mit neuem Konto): der Hintergrund ist wieder da Es scheint, als ob Zoom auf meinem Gerät dauerhaft einen Kamera-Effekt aktiviert hat, der sich weder lokal noch im Konto zurücksetzen lässt – und nicht sichtbar ist.Ich nutze macOS Sonoma, FaceTime HD-Kamera. Andere Programme (QuickTime, FaceTime etc.) zeigen den Kamera-Feed korrekt, ohne Hintergrund.Bitte um Hilfe, wie man alle versteckten Kamer