Targetted holidays use default overflow I will be submitting feedback , as requested by support, but just to check with the community a more efficient process for targeted holidays. We have multiple Queues and Shared Lines; they have different messages and processes for the out of hours overflow. I only want certain queues / shared lines to close during a bank holiday, not the whole site. If I try to use the holidays hour setting, targeted, I can set a date & time window, but there's not an option to just affect the hours, I don't want to play a default message etc, I just want to have the existing overflow per queue / shared line in place. So we are manually unticking the days on each queue currently to close them on bank holidays, then we need to remember to tick the days back on. Does anyone have a more efficient way in mind, please?
