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Good Day All This is my first time posting so I hope I am doing this correct.  I have recently (within 48 hours of this post) ported in a Canadian number and could not receive SMS. After reviewing all configuration and settings with Zoom agents, we are unable to receive SMS. I have completed the following actions but still could not receive SMS on Zoom Phone. Enable SMS/MMSAccount level – SMS/MMS toggled On.Group level – No group was setup. Set up new group with user added, SMS/MMS toggled On.Site level – I have no “Site” tab available under “Phone System Management > Company Info”.Individual user – SMS/MMS toggled On.10DLC ComplianceBrand name approved.Campaign not submitted.I was informed by Zoom agent that I should still be able to receive SMS/MMS message without Campaign approved. Yet this is not th

Several times recently I joined Zoom meetings where the person shared some short meditative songs.  I could not hear the music, although I saw the images on the screen.  Everyone else on the Zoom could hear it just fine.  And then the other day, I was hosting a Zoom and one of the attendees couldn't hear the song I screen shared.  She had been on my Zoom calls dozens of times and we've never had this happen before.  Is there a setting I need to adjust or an update I'm missing?  Help!

So let me tell you the devices I am using.Android Device - Samsung S10iPhone 11External Microphone - Wireless K8 So I bought this mic and is working as it should. When I connect it to my android and use default camera app, it starts recording audio through USB Audio and works as it should. Same goes with my iPhone. Now the problem is in Zoom Meeting Android as it is not picking up audio from the external mic while Zoom Meeting on iPhone picks up audio from the external mic as it should.Can Anyone help me with this issue? Is there a setting, or anything like?

My audio is working fine but the video is not. I get to see a pink screen when I turn on the video. In a meeting, I could not see the video of other participants (whose videos are turned on).I also see the screen shared by other participants as pink.I tried different (Bloomberg built) video conferencing platform, it worked fine, where I am able to see my video and also the participants.Versions:Zoom Version: 5.16.10 (25689)Macbook Pro 16-inch, 2023Apple M2 ProOS: Sonoma 14.3 

Enable Zoom Recordings To Be Made By Attendees AutomaticallyEnable watermarks to be added for ownership purposes.

I have had the experience many times when someone was screen sharing (say a Youtube video) and dark grey boxes block the picture.  I believe one box was the gallery of participants on the side, I have no idea what the other grey box was...  how do you get rid of these boxes so that the screen share picture is unimpaired?

There are two of us in two different countries who need full access to our Zoom meetings Pro account. But when we get a security request for a code, we are unable to comply due to security code being sent by email when we have a different email or no email client on the Zoom computer. What is the solution to this problem?

We have daily meetings in which breakout rooms are set up for members who want to stay afterwards to chat. Our settings are such that we allow participants to choose a room and return to the main session at will.Is it possible to set up a “dungeon” breakout room in addition to our normal rooms in which the participant cannot return to the main session or anywhere else? I have seen this idea advanced as a quicker way to remove disrupters than the current poky process of removing them using the Remove function? Thank you. 

Hello - for the first time ever, I was told I had to wait 10 minutes to start my meeting back up again (I use the free Zoom account). This happened after the 40 minute limit.  Did new rules go into play today for Zoom? (7/9/23)? If not, how do I avoid this?   

please any one guide me zoom disconnected during meetings and classes

Hello can someone from the Zoom connect to set up a demo and so my team can ask general questions like interpreter troubleshooting 

Hello,I am a student on a Northshore District School laptop. Whenever I try to host a meeting it says that zoom is unavailable for America. How do I fix that with the restrictions I have on a School laptop?

Bonjour,J'ai un souci de filtre rose persistant sur Zoom. J'ai tenté avons tenté plusieurs solutions : réinstallation de l'application, suppression des fichiers de préférences, vérification des autorisations caméra, et même un redémarrage complet du Mac. Le problème persiste. Auriez-vous une solution ?

Over the last few days, my audio goes out during meetings on my laptop.  It does it on its own.  I am not touching the keyboard at all.   I have not changed any settings.   If I close out the session and relaunch, the audio is good at first but then goes out again.  It takes less than a minute after logging on for it to occur. I cleared the cache and that didn’t help.  I reinstalled the app and that didn’t help.  My drivers are up to date and I have plenty of capacity on my laptop.  I tried different headsets.  There is no difference, and I can listen to online videos without any problem.  This also happens when I change the source from headset to computer speaker.  I don't have this problem on my other computer.  The maker of the computer with this problem checked it for any errors or settings issues, and nothing was found to be a problem.  Other software programs work f

Dear Zoom Team,I am writing to suggest an improvement to the language interpretation feature in Zoom. I work with multilingual meetings where interpreters often need to temporarily address the main room — for example, to ask the speaker a question, make a clarification, or assist the host in real time.Currently, when interpreters are assigned to a language channel, their voice is not heard in the main room. To be heard, they must manually leave their interpretation channel (by selecting "Off" in the Interpretation menu), speak, and then rejoin their assigned language. While this workaround exists, it is inconvenient, disruptive, and technically confusing for many interpreters — especially in fast-paced meetings.Suggested Improvement:Please consider adding a simple toggle for interpreters that allows them to:Temporarily speak to the main room (all participants),And then return to their interpretation channel with one click or shortcut.T

I'm currently combining two subaccounts into one parent account.Let's say abc.com is the parent account domain.Both @Abc.com and xyz.com are mixed together in the two subaccounts.I continue to take the following actions:When I add and invite a user on the parent account whose domain is abc.com, the user should choose "Consolidate into Account" because his domain is the same as the parent account's.Similarly, when I add and invite a user on the parent account, whose domain is xyz.com, the user should choose "Update Email Address" because domain is the different from the parent account's.Additionally, under the association Domain section under account management >> account profile, I find three options: Manage users with the same domain Allow users with the same domain to consolidate into this account Allow us

How do I transfer a local recording (on PC) to the cloud to be able to transcribe it pls?

dear friends, during the last months I re-used a link that I have shared with people all around te word by adjusting the dates. So the  link was made for a february meeting and then I opened the link again and connected it with a March date. I did this in the planning screen. But this seems not possible anymore. Can somebody give me a tip? 

I recorded a zoom meeting, with the host's permission.  I ended up with two files of a few KB each (an audio and a video M4A), and a 1 KB conf file on my computer. I used zoom with the application on my Windows laptop, but I didn't log in to zoom. How do I get the the recording?Thanks in advance for your help!

Has anyone gotten a Viking PA-IP paging adapter to work with Zoom?

I paid $371 for Zoom webinar capability on May 5, 2025. Yet when I go into my account to set up a webinar, the only option I get is for me to buy yet another webinar capability. I'M REALLY TICKED ABOUT THIS. I've gone round and round with your sub-par chatbots, and I don't have a way to set up what I need and paid for. Can someone - a REAL, LIVE PERSON - help me, please?Melissa

Hello! I'm experiencing issues with keyboard input during remote control sessions in Zoom meetings, and it seems related to Wayland. System configuration:OS -> Ubuntu 22.04XDG_SESSION_TYPE=waylandKeyboard Layout -> English (US)Zoom 6.4.6 (1370) Together with a colleague, who has the same system configuration, we tested all the combinations of Wayland and X11 environments. Only the X11 -> X11 setup worked correctly for us. The other combinations had the following issues:X11 -> Wayland (shared screen) - The letters and numbers are mapped correctly, but it seems that the specials keys (e.g. Ctrl, Alt, Shift) are not triggering any event.Wayland -> X11 (shared screen) - The letters and numbers are mapped correctly, also the special keys seem to work, but some ho

I have the role 'Owner' for our company account.  When I look at future meetings of other users on the https://zoom.us/meeting#/upcoming page I can only see some of them.  All of us are licensed, all other users are 'Members'.  Any ideas on how to see all members?Thanks for the help.  

This discussion format isn't very helpful if I can't post a screen shot. In any case there's a new Zoom button that appears in the lower lefthand corner of the screen when I'm sharing my screen in a Zoom meeting, and it effectively blocks the Mac finder button, which is in the same place, and which I would like to use to access documents I want to share on my screen. What workarounds do people recommend?

To check the voicemail on a shared line you need to dial the phone number of the shared line, then wait until voicemail answers, then press 2 and enter your pin. The primary problems are, Wiating until voicemail picks up takes too long.Hoping that nobody else will answer the call every time the user wants to check voicemail.  Is there really no better way for a user to check their voicemail from the phone?