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I find that the csv import intermittently doesn't work. I set up a monthly webinar with the same panelists using the same csv file, and it seems to work about 50% of the time. Today it asks me to confirm that I am complying with Zoom policies after I select my file, and then it goes back to the previous import screen without uploading the csv file.

I would like to manage the Room Controls for Zoom Rooms via APIs, such as update or create a Rooms Controls profile, but don't seem to find it, does anyone know? Here is the Room Controls feature documentation: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064072 

Hello. I have been recording to cloud zoom of my team meetings or my own meeting for a training video. Unfortunately, when I download the video, it shows up in a very low quality, often 640x350 resolution or lower and it nearly looks pixilated.  How can I fix this? Always i had recorded in 720P but from 1 month to today is it impossible to record in 720P I i record in my computerthe resolution is 720P but in cloud not.

When start a meeting with recording to cloud, during the meeting, I parse the recording, and continue later. After the meeting, when I call the API of Zoom the duration is 40 mins, from recording start time to end time, but when I open the recording video, it show 14 mins, only include the recording time. Which API can return the real recording time of 14 mins?

I have created a Zoom App, and authorized my account with it in Local test. When I try to get my calendars list, I am getting UNAUTORIZED error, even though I have the required scope.API: https://api.zoom.us/v2/calendars/users/me/calendarList Response: { "error": { "code": 401, "errors": [ { "appCode": 0, "domain": "global", "message": "Failed to pack result", "reason": "unauthorized" } ], "message": "Failed to pack result", "reqId": "ZMAIL_17a434e9833b7632517826e9b87b9885", "status": "UNAUTHORIZED" } } I tried with Postman collection too, it's still the same.Any help would be appreciated. Thank You. 

We have a running Whiteboard I manage.I would like to receive a notice when someone interacts with the whiteboard.

Hola al querer transmitir por facebook no me aparece la opción de una de mis paginas anteriormente si aparecía, que puedo hacer para que aparecer y pueda transmitirla por facebook live 

I just got the Swift Go 16 SFG16-72T-95LG Laptop, which works perfectly well except for when I go on ZOOM. I get no sound from my laptop once I am on ZOOM. I tried playing sound from the internet and VLC media and got nothing. I get sound once I leave ZOOM.The Audio test in Windows Audio Setting was fine.I used the "Test Speaker & Microphone" function in ZOOM and it says my audio device is not working properly.I uninstalled ZOOM and installed again using the download on ZOOM.Please kindly help…I believe this is perhaps a driver or settings issue!

I organize weekly meetings.The videos are recorded locally.When I’m the one starting the meeting, the files are in 1080p quality.However, when the meetings are started by the alternative hosts I’ve assigned, the recordings are only in 720p.How can I fix this?

現在、Dynabook（Windows11）を使用しています。以前はオーディオカンファレンスへの参加方法が「コンピュータオーディオ」での参加でスピーカーから音声が聞こえていました。しかし、ある時から、聞こえなくなりました。アンインストールして、インストールしなおしても同じ状況が続いています。「スピーカー＆マイクをテストする」のテストをしたところ、オーディオカンファレンスへの参加方法が「電話」だと「スピーカー＆マイクをテストする」で音声が聞こえます。しかし、オーディオカンファレンスへの参加方法が「コンピュータオーディオ」にすると「スピーカー＆マイクをテストする」で音声が聞こえない状況となっています。オーディオカンファレンスへの参加方法が「コンピュータオーディオ」での参加でスピーカーが使用できるようにしたいのですが、どうしたらよろしいでしょうか。

Ok,I can live stream to Facebook just fine on my PC Zoom app.  I can also live stream to Youtube from my computer Zoom app.  I can live stream from my Iphone Zoom app to Youtube, but when I select the "More" option only Youtube is available.  I have no Facebook option.Thanks.

I scheduled a meeting on the zoom web on Chrome browser and I added an invitees email address but it doesn't look like it sent an invite out. Does it no longer automatically send out a Zoom invite to the invitee's email address?

Come on ZOOM, you've done a nice job of providing customization in session with apps for backgrounds and such, but really your meeting invite template is rather drab and boring. Is there a way to upload a custom meeting invite template, perhaps created like the backgrounds in canva or similar. The current options are very limiting and impersonal. For each invite I sent out I have to spend 2/3 minutes to edit. It contains information my clients don't want or need and it would be great if the invite background could be changed to something with an image and most of the time I only need the zoom link and not ALLLLLLLLLLL the other stuff. Is there a place to make feature suggestions?

Problem: Follow-up email to attendees did not include hyperlinks as intended I have done dozens of webinars and never had problem with having the follow-up email deliver intended content. However this week I am finding the follow-up email delivered only the top few lines of the message and none of the intended links.I have a 'preview' of the email and it looks correct. What can I do?

Has anyone found a solid app that will handle registration and reminders for a Zoom Webinar? I've tried Zapier and Leadpages but haven't found it to be reliable. 

Hi *Background:*I participate in Zoom Meetings where someone else - the host - teaches a movement class where they play background music (via Share Computer Sound) and at the same time they speak verbal instructions via their microphone (call it 'microphone audio'). I find it difficult/impossible/stressful to hear spoken words amidst some kinds of background music (auditory processing disorder). So, often I need to reduce the volume of the *Shared* audio (music) - but keep the 'microphone audio' louder - so that the 'microphone audio' (spoken words) is more clearly 'foreground' (much louder than background music), so that I can understand the words. But, I can't do this - on my side, I can only adjust total volume, of shared music and microphone audio combined. The person sharing computer sound could adjust volume of the audio they share, relative to their mic volume, by adjusting volume in the app they're sharing music from and/or their mic level

I am new to Zoom Workplace Pro. I initially set recordings to be saved locally. I now need to change to save to the cloud. However, when I go to Settings (through the Zoom web portal)Account Management then Account Settings.Click the Recording & Transcript tab.Click the Automatic recording toggle to enable or disable it.And try to toggle off "record to computer file," I get the following error: Disable "Record to computer files"This option cannot be changed because"Record to computer" is selected in automatic recording options I

Hello, I am part of a basic plan for a small group. I've been added to a team chat channel and can see that there are unread notifications. However, when I access the channel through the webapp (on Firefox and Chrome), I cannot see the channel nor can I search for the channel. Am I doing something wrong or does the person who set up the channel need to re-add me? Thank you!

hi - I hosted a meeting last week, and one of the participants requested to record the meeting, and a pop-up came up requesting that I give permission to host the meeting. I accepted, and assumed they would get the meeting recording. They are asking for the recording now which I cannot see in my recordings list. So not sure how this works when someone else other than the host requests the meeting to be recorded, is the host supposed to be able to see this, or should it be available direct the participant? I have checked both cloud and local recordings and its not there. Appreciate any feedback or help on this!

I'm a host for many Zoom meetings. Since I got a new computer (moving to Windows 11), I always join every meeting unmuted. I've confirmed that all the settings are correct ("Keep my microphone muted", "Mute all participants when they join a meeting", etc.). I'm getting so frustrated. How do I correct this setting? Zoom version 6.4.10.

This has become a point of severe frustration. In a zoom meeting, that is recorded, I, the host am on the right, my counter part is on the left. ALL WE WANT TO DO is to flip sides. He is on the right and I am on the left. I can not find out how to do this to save my own sanity. I've looked everywhere and tried everything I can see on zoom, but there are no answers or solutions I can find. PLEASE help. 

HiIs there anyway to route an incoming call to a different queue, user, anything other than default based on the caller ID number? RegardsDamien

Voicemails that I receive automatically get forwarded as attachments to Email, why do received faxes not do the same, or am I missing a setting?

I'm running Windows 11 (Version 24HR (OS Build 26100.3476)) and my browser is Firefox (136.0.1 (64-bit)).  I have a healthcare provider that uses an online portal (https://www.athenahealth.com/patient-login) for virtual appointments.  When I attempt to join the appointments it opens Zoom in a browser window, even though I have the Zoom Workplace (Version: 6.3.11 (60501)) desktop app installed on my PC. When I try to turn on the camera it says, you must grant permission in your browser settings and offers this link for more info (https://zoom.us/wc/support/mic) - note the microphone works just fine, it is only the camera that won't work. Following the instruction at that link, I click the lock icon in the address bar of the browser window in which the telehealth appointment is open and click the ">" ca

We have Yealink T54W for our users that require a physical desk phone. I have added contacts to the Yealink's local directory and remote phonebook. When a call is connected, I've noticed the caller ID name change from what I have set in the local directory or remote phonebook. Is Zoom performing a SIP update when a call is connected? I'm assuming whatever is happening causes at least the caller name to change. In the provided example, the caller name was being reverted to how my cell phone carrier displays my name. The avatar/logo from what I set in the local directory remained too, which seems odd, as I would think it would 1) drop the entire local directory contact that was matched or 2) not allow a local contact name to be changed if matched. In my testing, it seems to occur mainly for inbound calls. Outbound calls seem to stick better.