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Participant
DamienGM
Participant
March 23, 2023
Solved

Call Routing based on incoming caller id

Hi

Is there anyway to route an incoming call to a different queue, user, anything other than default based on the caller ID number? 

Regards

Damien

      FORE-Craig
      FORE-CraigAnswer
      Expert
      March 23, 2023

      Hi @DamienGM 

       

      No, there is nothing like that at this point in time. What is your intended purpose, and how would it work (by range of prefixes, or lookup from a database of numbers)?

       

       

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      16 replies

      FORE-Craig
      Expert
      FORE-CraigAnswer
      Expert
      March 23, 2023

      Hi @DamienGM 

       

      No, there is nothing like that at this point in time. What is your intended purpose, and how would it work (by range of prefixes, or lookup from a database of numbers)?

       

       

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        Participant
        DamienGMAuthor
        Participant
        March 29, 2023

        It would be for a specific number. Our visitor gate parking communicates over mobile phone. We have a lunch time queue which pushes all calls to voicemail during lunch hours. Issue is if someone comes to visitor parking at lunchtime no-one can answer it so can't open visitor parking. I would want that one specific number to not go to the queue and ring all the phones constantly until someone answers during that lunch break. Seeing that routing is not possible we will have to think of other solutions

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        Creator III
        enielsen
        Creator III
        March 29, 2023

        I assume the visitor gate parking box is dialing a specific Zoom Phone number? If so, can you take it out of the call queue entirely and put it in a new one? 

        During non-lunch hours, have it overflow to the original call queue. During lunch, have it ring all agent phones?

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        Participant
        DamienGMAuthor
        Participant
        March 29, 2023

        We have no control over the visitor gate parking, it's part of the building complex we are in. It is setup to call a public number, and since we only have one external number it calls that, and that number has all the standards auto receptionist/queue etc attached to it.

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        Newcomer
        7725434024
        Newcomer
        March 30, 2023

        please refund my last unauthorized payment 12272/- 

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