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Explorer
May 9, 2025
Solved

Zoom Fax Not Dumping to Email

Voicemails that I receive automatically get forwarded as attachments to Email, why do received faxes not do the same, or am I missing a setting?

    Eliot
    EliotAnswer
    Community Super Champion | Partner
    June 21, 2025

    hi @JLFousek 

     

    email notifications for incoming fax works.

     

    goto account managment->account settings-zoom phone and turn on Fax Notification by Email.

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks,  eliot

     

    3 replies

    Eliot
    Community Super Champion | Partner
    Community Super Champion | Partner
    May 10, 2025

    hi @JLFousek 

     

    I do not see anything in zoom fax support articles to automatically send incoming faxes to a user’s email.  I think this could be a useful feature that is turned on selectively.

     

    You may want to consider sending feedback to zoom requesting that this feature be implemented.

    Sending feedback to Zoom

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068808

     

    these are links to fax support articles dated 5/8/2025

    Using Online Fax

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0079042

    Enabling or disabling Online Fax

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0079022

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks,  eliot

     

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    JLFousekAuthor
    Explorer
    May 15, 2025

    Thanks, Eliot. I posted enhancement requests to get incoming faxes sent as Emails as well as a confirmation of successfully sent faxes. I was told both of these are in the roadmap to be added to Zoom Fax at some point.

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    Eliot
    Community Super Champion | Partner
    EliotAnswer
    Community Super Champion | Partner
    June 21, 2025

    hi @JLFousek 

     

    email notifications for incoming fax works.

     

    goto account managment->account settings-zoom phone and turn on Fax Notification by Email.

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks,  eliot

     

    Translate