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If I enable Meeting Summary with AI Companion, how can I also enable Smart Recording with AI Companion at the same time? I love the meeting summaries, but I also want to access the full transcript (With the Smart Recording features) but I can't find a way to do that, I can only pick one or the other. Any ideas?

We keep regularly getting emails from Zoom saying we are using 1.76 GB worth of cloud recordings, and that our account only has 1 GB of cloud storage. However, whenever I check our Zoom archive of cloud recordings, there's certainly less than 2GB total.  And the total we are allowed for this account is 5 GB? Any ideas? Also, we have a number of local recordings stored on a few different laptops, but this shouldn't contribute to our cloud storage total, right??  This is largely a repost, however, we are having the exact same issues!  We received an email stating " This is a reminder that your account is using more than the available cloud recording storage. Cloud recording will be disabled on Jan 11." If anyone has any ideas or any similar situations/findings you can share, I'd sincerely appreciate it! Thank you!

I read this post https://community.zoom.com/t5/Zoom-Phone-System/Where-is-this-Contact-Center-Management/m-p/225618 but dont know how I can get to the screen shown in the post. Is this because I'm not the admin of Zoom? 

I was in a Zoom call on another person's account, so the other person was the host and not myself. I hit record, and the only pop-up window I saw was one that said request the host to accept. The host, I presume, accepted, and we had our meeting. I can't find the recording anywhere. I've looked in the settings Users/Name/Documents/Zoom. I've looked in Finder and there are no MP4 files from today at all. No recording with today's date was shown. I've also tried restarting my computer, and I tried the customer service phone number, which, for some reason, the automated security screening couldn't find my account, so I couldn't talk to someone. This is for a school assignment that we recorded twice already. I really don't want to film again. 

Hi  I am on vacation in 2 weeks and I need to set ups a person to manage as host. Is this function available on zoom.Retired, disabled could use some help Thanks 

I am sure many users participate in calls in multiple languages like me.  The meetings I participate can be in Portuguese, Spanish or English in the same day.  I typically turn on the Closed Caption feature as it makes it easier to follow certain calls.  The problem is that everytime I start a meeting, I have to switch languages manually and need to find where the language is on the list menu.  My ask is that either I choose my preferable languages or have Zoom app understand the most used languages and set them on the top of the list or the bottom for quicker access.  Thank you.

I've recently switched to Proton for security reasons, and I've installed the Zoom integration with my Proton Calendar so links can automatically be added to any scheduled events. However, those events are not showing up in the Zoom desktop app itself, and I can't seem to find any answers/solutions. My desktop app version is 6.5.3 (7509).

has anyone found a way to run a virtual asynchronous voting session on a whiteboard, allowing users to vote over a period of time rather than in a meeting? 

Since updating to the latest version, I've noticed that background noise is no longer effectively suppressed, leading to significant distractions and poor audio quality during my calls. This feature was working correctly before the update. Has anyone had this issue?

Hi,I’m experiencing a persistent light pink background during Zoom meetings, even though all background and visual effect settings are set to "None". I’ve double-checked the following:Virtual Background is set to “None”Studio Effects are all disabledTouch up my appearance is offAdjust for low light is set to manual and turned offI tried switching between different cameras (built-in and external) — the pink background remainsI completely removed Zoom, deleted the zoom.us folder from Application Support, rebooted, and reinstalled the appI also tested my webcam in other apps — the image is perfectly normal there (no pink background)Even in a fresh Zoom install, the pink background persistsTested in guest mode and in browser — same issu

Hi, A few weeks ago I did a presentation and the recording was great, it recorded me, my learners and the presentation in gallery view no problems. But, last week I did the same thing but when the recording downloaded it only recorded my presentation and not me or my learners. I have tried looking into this and changing anything to help but nothings working. Now every time I practice recording it only records the presentation. I need to but able to record in gallery view in a few days time and I don't know what to do. Please Help!!!

Yealink A10 set is not visible as ZDM (lack of full management capabilities) in addition, despite the update in Zoom visible with the old version.What to do to make it visible not as android with correct version and connected to ZDM? 

Dear Zoom Support Team,I am experiencing an issue with the Annotation feature during screen sharing. When I use the Annotate tool to draw or write on the shared screen, the other participants in the meeting cannot see my annotations. However, I can see them on my own screen.I have tried the following troubleshooting steps:Ensuring that annotation is enabled.Sharing the entire screen instead of a specific window.Checking for updates and ensuring I am using the latest version of Zoom.Verifying that annotation visibility settings are properly configured.Despite these efforts, the problem persists. Could you please advise on how to resolve this issue?Thank you for your assistance. 

Hi Zoom,I follow the network document : https://developers.zoom.us/docs/video-sdk/flutter/quality/then I receive no event links to network  When connection lost => nothingWhen connection back => receive event EventType.onUserJoin but it's not network event  eventListener.addListener(EventType.onUserVideoNetworkStatusChanged, (data) async { data = data as Map; ZoomVideoSdkUser? networkUser = ZoomVideoSdkUser.fromJson(jsonDecode(data["user"])); ZoomVideoSdkUser? mySelf = await zoom.session.getMySelf(); if (networkUser.userId != mySelf?.userId) { // only track status for local user return; } final networkStatus = data["status"]; switch (networkStatus) { case Net

I was on a meeting yesterday (Sunday, December 11th) and some popup informed me I now had animated reactions or emoticons.  Sure enough...the hands clapping were clapping...it was cool.  But, I cannot find any documentation or settings for that feature now.

Hi all,I hope you can help me solve a problem I'm having with sending scheduled meeting invites.I have 3 imap accounts configured in Outlook and one of them is configured as the default mail account.I added a new Exchange account and now zoom uses that as the default account for sending. How can I change this setting? If I manually change the sender of the invite I get a notification of non-deliveryI searched the community posts but I couldn't find the solution to my problem.Thanks to everyone can help me

Hardware/Software:Mac M1 on Sonoma 14.4.1Bose QuietComfort 700 headphonesZoom Workplace 6.0.72 Problem:I connect my headset to my computer as default sound input and output. I enter a meeting, headset works great. I leave that meeting and go to another meeting. No sound. When I run the audio tests I get activity bars for microphone input and sound output but I hear nothing on playback and no one can hear me talk.I've done various restarts and connect/disconnects, tried switching between "system" and the entry for the headset. I can't find any true pattern to when it's going to fail, but usually it works for the first meeting and fails for the second one.

Zoom clips provide users with 3 options for how to share their clips: Anyone with the link can view: Allow anyone to view the clip without restriction. Anyone at Your Organization: Allow only members within your account to view the clip. Only invited members can access this clip Apparently, after speaking with Zoom support, it's not possible to restrict your Users not to use "anyone with the link can view" as a Zoom Admin. allowing only "Anyone at Your Organization" or "Only invited members" In our company, this feature is necessary as we don't want our recordings to be publicly available with the link for security reasons.What is also sad, is that this sharing option is the default one, and the default option cannot

Hi Zoom community,Could anyone suggest how to retrieve the duration of participants' webcam usage during a meeting? I’ve checked the Zoom API and dashboard but couldn’t find a way to access this data. Are there any alternative methods to obtain this information?Thanks in advance!

I created a general survey a while ago under the Survey tab on the Zoom menu. I now want to add this survey to a webinar template, but the only options I have in the webinar settings are to create a new survey from scratch or to add a third-party survey. Am I missing something somewhere, or is there not an option to do this?

My wife uses an Apple tablet to access the internet. On a Zoom meeting that I initiate, she can't share her screen. When she clicks "share screen", Zoom brings up a "broadcast" page and starts recording. How can she share her screen?  I've tried all the "solutions" like making her host, enabling screen sharing with all participants etc.  I can share my screen (from my Windows 11 laptop), but she cannot share hers.  Tried the virtual assistant.  It was useless.  Any advice greatly appreciated.

Hello! Looking for some help on an issue I've been having with webinars in Zoom since the 5/23/24 release.  Here's some info about my device (Lenovo ThinkPad X1--upgraded with new Zoom Workspace on 5/24/24):Processor 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 3.00 GHzInstalled RAM 16.0 GB (15.7 GB usable)System type 64-bit operating system, x64-based processor Edition Windows 10 EnterpriseVersion 21H2Installed on ‎6/‎9/‎2023OS build 19044.4412Experience Windows Feature Experience Pack 1000.19056.1000.0Whenever I copy and paste a link or text from a Word document into the in-meeting Zoom Group Chat chat, at some point during the webinar, my text will appear only in Wingdings font for hosts, panelists and some participants to see and cannot be toggled off to legible text. I have tried clicking More , and then changing t

Zoom version: Version: 5.16.10Apple devices: latest OS'sMy devices have their clocks set to Australian Eastern Standard Time (switching to Australian Eastern Daylight Time for summer) - ie +10 or +11 hours in relation to UTC.Zoom preferences pick up this time setting.I receive Zoom meeting invitations from various sources which display the meeting time in the email.But when recorded in Zoom and my Apple Calendar the times are recorded as UTC - ie 10 or 11 hours later than local time.  eg today an invitation for 9:30 on Saturday was recorded for 10:30pm on Friday.It appears that the Zoom invitations lack time zone information for Apple to use in processing the invitation in my devices.Any comments?

Hello, I would like to change to langage on my zoom activity reports. Currently, they are in french but I would like to have my meeting activity reports in english.  How can I change that ? Thanks 

Hi, Do you know how can I contact someone from Zoom. I tried everything. I paid for Zoom Pro and I still have 40mins for a meeting. I need to work, that's why I pay!  Thanks