Products

Hello, We are trying to integrate Zoom Phone with Salesforce using the Zoom for Salesforce Lightning CTI adapter. Current configuration: CTI Adapter URL: https://zoom.us/lightning/zoomphone/lightning.appPermissions sets assigned (Zoom Phone User)Zoom Marketplace app authorizedPhone number assigned and activeUser email address matches between Salesforce and ZoomClickjack protection disabled on Salesforce  Issue:When opening the Phone component, we get the following error:Refused to display 'https://zoom.us/' in a frame because i

My office uses Zoom Workplace and the desktop application recently updated to include "Docs." I received an automated message from "Docs Assistant," saying, "Welcome to Zoom Docs, which enhances your efficiency in creation, collaboration, and meetings with the help of the AI companion." I cannot figure out how to delete this notification. The "three dots" on the bottom right only offer one option--to turn notifications on or off. I have them off, but I still get a notification on every startup, telling me this message exists. I do not want to see notifications I've already read. I want to delete this message entirely. How can I do that?

I've had my Zoom phone for about 2 months, and I've been able to make calls but have been unable to receive calls or text messages. Instead, the call goes to voicemail, and when a voicemail is left, it is not received on my end. I'm also unable to send a text message. The message states, "You do not have a direct number, you cannot start a new conversation."  If anyone is able to help, I'll greatly appreciate it. 

I need to create a meeting with telephone dial-in options but my settings do not give me an option for "computer and telephone audio". I am only able to check "computer audio". How do I enable this?

During a recent upgrade, I noticed that the notification "James is talking" (I am james) pops up in every zoom meeting when I "hide self view" and then begin to talk during the meeting.  This is INCREDIBLY distracting and makes me SELF-CONSCIOUS  and takes me out of the meeting.  In past versions of zoom (Two updates ago), this only used to show up when OTHER non-video participants spoke, but NOT the host.  This is AS DISTRACTING as having the green square highlighted on me while speaking, which is intolerable.  Is there a setting to make this go away? 

Version: 6.4.6 (53970) I host a meeting weekly. The meeting is established as a recurring meeting.  Each week, I send an e mail to potential participants to invite them to the meeting. I copy the meeting link from the zoom software and paste this into the e mail.  For the past two weeks, I have started the meeting from the zoom software.  The participants click the e mail link and get a message that the host is currently in another meeting. I do not get anyone join me in the meeting. The workaround is that I close the meeting I have started from the zoom software and click the link from the sent e mail. The meeting starts and everyone joins.  The meeting ID in the zoom software is the same as the meeting ID in the email. The e mail meeting invite is copied and pasted from the

I have enabled the AI Meeting summary and it did not work.  At first I thought I just couldn't find the summaries but I did locate the folder and there is no summary there.

Does zoom work on safari (when launching zoom on browser)? What version of safari is needed to launch zoom on the Safari browser on iphone? 

I've got Zoom rooms deployed on a Rallybar and Sight setup. We had picture in picture mode enabled where it would should the whole room from the rallybars point of view below the Sights Speaker point of view. It stopped working about a month ago and I'm at a loss on how to get this working again.

I have Outlook 2019 installed on a couple of laptops.  One has the plugin installed and it works fine. The other has the addin installed and it gives an error and says it cannot login to the zoom account. As you recommend we move from the plugin to the addin how do I get the addin to work? Thanks 🙂

Hi,I think that everything is in the title (-:Thank's in advance for your help(and fyi: the help chat is really really dumb !)Herve

I just purchased a zoom phone number then I can't make any phone call. 

Hello! I have a recurring Zoom meeting set and have designated some people on my team to be alternate hosts since we rotate responsibility over the meeting. In the meeting settings, I have designated all of them to be alternate hosts. However, today, two people from my team joined and were not given hosting abilities, even though they are designated alternate hosts in the meeting settings.  Why aren't they assigned as hosts? Is there something I am doing wrong? 

When i am in a Zoom meeting my wireless mouse behaves erratically. Windows 10I have uninstalled and re-installed ZeeomI have replaced the batteries in the Mouse Any other suggestions? Thanks in advance

Hello,Is it possible to force end a meeting after a certain amount of time?So for example if a meeting is scheduled to last an hour is it possible to have a countdown and cut them off?ThanksPaul

Good afternoon everyone, I spent nearly all day yesterday recording various meetings yesterday for university.  I now cannot find them.  They are in template form but I cannot find the actual recording to playback or send to university as mp4.  I am panicking as it needs to be submitted by 1400 hours monday, I have tried to call zoom but it said that they could not verify my account despite using host pin and meeting number.  I have also used that awful chatbot who was talking absolute nonsense telling me to access areas which I do not have as I only have the basic package.  All it keeps telling me is to upgrade and I refuse as I will not be using this again after today.  Any help will be appreciated

Hey Zoom family, I am having issues with sharing my screen while being in meetings so my new team can see what I am sharing. I have the latest update, but when I share my screen it constantly say that it's paused.  What should I do?

how do I let people automatically join a meeting

Hello everyone! A locally saved recording cannot be converted.It also does not appear in the list of recordings made.However, there are the recordings in a folder with the temp files.When double-clicking on the two “double_click_to_convert.zoom” files, the only error message that appears is “unknown file type” Copying the files to another folder and tryingfrom there has not brought any improvement.Operating system is Ubuntu. ThanksIno

during a zoom in which i had muted myself, I took a phone call.  Normally, it mutes the audio on the zoom and switches over to the bluetooth headset automatically and when I finish the call goes back to the zoom audio still muted.  Recently, it has taken me back to zoom audio but then I am no longer muted.  How can I fix this? 

Hello everyone, I hope you're doing well. I'm currently setting up a touch device (digital whiteboard) in a classroom to create a hybrid teaching experience. The idea is to run Zoom on the device (which uses Windows) and have an extended screen where the teacher can see only the participants' video.So far, things are working well: when the teacher starts the meeting and shares their screen, the content is displayed correctly on the main device, and the participants’ video appears on the secondary screen — without interruptions.However, there is an issue: when a student or participant shares their screen, their content is shown on the secondary screen instead of the main one. This behavior is unexpected and problematic, as we want shared content to always appear on the main display and have the control toolbar always there as well.We found a temporary workaround by connecting

Já baixei o aplicativo em todas as versões disponíveis para download (32-bit, 64-bit etc) e o aplicativo trava toda vez que entro em uso. Já reinstalei e nada. Meu computador é compatível com os requisitos mínimos e ainda assim não consigo usar o aplicativo sem que ele pare de responder e eu seja obrigada a fechá-lo. Estou precisando trabalhar com o aplicativo e estou sendo impedida por esse problema. Agradeço muito se tiver uma solução. Atenciosamente,Lívia.

I am using Zoom to contact a client. I am polish speaking person, so my primary keyboard settings on my OS is set to polish. But i am using english to communicate with client. Zoom is autocorrecting some of my words when i am using english into polish similar one, eg. them -> tchem (which is correct polish word), finish -> finisz (same as before) and some other. Its annoying, and it happens all the time. I was looking for some setting for it, but there is none or i am literally blind. And it happens only in Zoom, no other app and i tend to use mixed languages everywhere, not only Zoom. Is there a way to force Zoom to use english or disable this autocorrect completely?

Hello,when I host a Zoom meeting and start a screen share, the participants always see a black bar at the top. This is the zoom bar for me. Even if a pop-up window appears that another participant wants to join the meeting, the other participants see this as a black box. I've attached an image as an example. I've already looked through all the settings, updated the Zoom client, but I just can't get this to go away. I work on Windows 10 Pro. Can someone help or give a tip here? Thanks!

Been having this problem for two months with no resolution. Computer is hooked up to Dual Monitors and works fine for the day until I join a Zoom Meeting at which point ALL of the computers apps, moving my mouse around the screen, etc. all lags.  AGAIN, computer only lags once I join the Zoom Meeting, even if my mic and camera are off and I'm not screensharing. All apps lag. Mouse movement lags bad which has nothing to do with internet.  About half of the time, I can unplug from the dual monitors and it'll speed up. Sometimes it requires restarting my computer for the computer to stop lagging even after the call.  Hardware & Software: - Dell Latitude 7430 (new in March 2023) / 12th Gen Intel Core i7-1265U 1.80GHz / 32GB Ram / 64-bit, x64-based processor /Windows 11 Enterprise version 22H2- TWO Dell 2422HE monitors with built-in docking station, daisy-chained and plugged