Salesforce CTI integration fails to load iframe due to X-Frame-Options restriction
Hello,
We are trying to integrate Zoom Phone with Salesforce using the Zoom for Salesforce Lightning CTI adapter.
Current configuration:
- CTI Adapter URL: https://zoom.us/lightning/zoomphone/lightning.app
- Permissions sets assigned (Zoom Phone User)
- Zoom Marketplace app authorized
- Phone number assigned and active
- User email address matches between Salesforce and Zoom
- Clickjack protection disabled on Salesforce
Issue:
When opening the Phone component, we get the following error:
Refused to display 'https://zoom.us/' in a frame because it set 'X-Frame-Options' to 'sameorigin'.
Additionally, there is a 404 error:
Failed to load resource: the server responded with a status of 404
Question:
Does this require any special configuration or account-level activation on the Zoom side to allow iframe embedding for Salesforce CTI? Could you please advise the next steps to resolve this?
Thank you.
