Products

The symptoms: - Sharescreen green button -> Advanced -> Share via Airplay -> no "Zoom-Device Name" option appeared on iPhone/iPad - "Device Name" as an Airplay option exist, which means I can Airplay iPhone/iPad to my device;    just no "Zoom-Device Name" option, so I cant Airplay to Zoom - The only solution I found in previous discussion does not work for me (reference post)   If i follow "system preferences—sharing—turn off AirPlay Receiver", my "Device Name" option will disappear.   And the option comes back when I turn on AirPlay Receiver. - Sharescreen in Zoom via cable works. That's how I survive my work now.   But I want to share wirelessly. - My MacBook Air does not have this issue, but my Mac Mini does, and I updated their MacOS and Zoom software at the same time. - All devices are using the same network, up-to-date softwares, Zoom reinstalled multiple times, devices restarted multiple times already

How do I permanently remove the "J" icon that appears as my profile image when I'm off camera during a meeting? Every time I delete it, it re-emerges in my next meeting. I don't want an image or a picture.

I have had to turn off my video in order to remain at a meeting hosted by another,,,,,,the flashing images are intense and distracting.......HELP !

Sharing CX Analytics Reports share option will be available in the September Release? 

This isn't exactly Zoom related but I'm having an issue getting my Cisco 8865 to connect to WIFI. Any idea what the issue could be? Thanks!

I've noticed a confusing inconsistency with the microphone mute/unmute shortcut key in the French version of Zoom.In the web version, the shortcut is Alt+Q. However, in the desktop application, the shortcut is Alt+A.This is confusing for French-speaking users who switch between the web and desktop apps. The Alt+A shortcut makes more sense on a French (AZERTY) keyboard and is a common shortcut for "audio" or "mute" in many other applications. The Alt+Q shortcut, however, feels arbitrary.Is there a specific reason for this difference? Are there any plans to unify the shortcut key for better user consistency?Thanks for any insights!

Can anyone help,I have been forced to use my iPad for my meetings, and need help with downloading meetings from the cloud.Does anyone know how to find where meetings are downloaded on an iPad or how to change the download location on an iPad as this is the only device I currently have access to.Thanks for your help

I had a Zoom meeting transcribed but was unaware that the link expires within 30 days.  Anyway I can request a new link or recover the transcription?

I've been using ZOOM (on my MAC) since 2020 as do mediators all over the world... HOWEVER, we do not have access to one very important feature that seems like it would be simple for Zoom to offer: a knock or announce feature that we could use before entering the private caucus rooms of our clients and their attorneys. I go back and forth among rooms all day long and I would like a simple button to push, something that audibly sounds, similar to a knock or door bell that rings before I put myself into my client's room. Sending a message via chat does not work because the participants are not always looking at their screens. How hard could it be for ZOOM to incorporate this feature?  

Current Version: 6.5.9 on MacbookI'm in a large training (400 participants globally) and the topic is deep and sensitive.I love the capacity to share emoji's and the emoji animations, but I would also love the capacity to silence these and chat notifications easily so that people can express without it grabbing my attention when I'm deep in a process. Thank you!!

Using Zoom workplace. Have no problems with meetings with my 2 sons who are also using zoom workplace. When the Mayo clinic tries to connect with me, I get an indication that my camera is not working. The video icon is red as though the camera is off and I can't turn it on. Get a little popup saying my camera is not working. They can't see me, I can see them, and we can both hear each other. All of the tests, even on the Mayo site result in perfect performance-audio, visual, etc., They do these video sessions with plenty of patients with no problems, so I'm guessing its a setting problem. I have uninstalled and re-installed Zoom changed usb ports. Camera is fine except for this. Any ideas? Thanks

New to zoom. Visited knowledge base already. I (finally, sucessfully) uploaded a csv file to personal contacts. I successfully scheduled a meeting. I want to invite ALL the emails (contacts) to the meeting from this list of personal contacts. I don't see an option to do this. It looks as if emails need to be added individually! HELP! Thank you 

For about the past week, I think since the last update 6.5.12 both my headset mic and laptop Lenova Legion S7 mics work on test your mic and even in the room make the microphone button fluctuate when speaking, but the box doesn't light up green and it doesn't put the sound out over the feed... Also they work fine in Discord Voice/Video calls.I already uninstalled and reinstalled Zoom twice.

I want to buy the $15 package for calling unlimited to the USA and Canada i read it carefully, and it said regional so my question is that ;do I need to be in the USA to call in the USA for free (unmetered) or can I call from India to the USA for free (unmetered) with the $15 (unlimited USA and Canada regional call) package from Zoom phone? or to call from India to the USA for free I'll have to buy the $20 package?

I started using the auto call feature has been a great addition and I have been using it for a month or so. For some reason though it seems to have got a bit bugged out as of this week. It has started calling me repeatedly after a meeting has started. Sometimes it is 15 minutes, but it has also been up to an hour later. This happens for both meeting auto calls that I decline (because for example I was optional and now don't have time to attend), but also for meetings I have been in that ended early. It happens for both meetings I host, and also ones in which I am invited. Sometimes I get multiple calls and others I do not. The calls do not happen when I am actively in the call (but will call about other meetings when I am in a call), or once the call has past it's scheduled end time. I updated this morning to 6.5.12 for Windows but this issue still occurred. Any one else having this issue, or have any recommendations on fixes?

I've searched everywhere for a solution and nothing has worked.  My time zone and time are correct, a ringtone is set, I'm showing as available, yet still I'm missing calls. I have my headphones on so that's where I'd prefer calls to ring but even external speakers would be okay.

Bought a new laptop recently, and everything is great except in the video mode, I have a permanent blue screen virtual background that I can't get rid of. I have an older MacBook Air upstairs that has no problem with Virtual Backgrounds .... but the newer one that I am using as a desktop replacement has this quirk. Haven't quite figure out why this is happening ... and how to get to a normal (real) background. There have been no error codes so far, and I am using the most current version of Zoom Workplace as of today September 6, 2025.Would appreciate advice as how to remedy this situation. Thanks! David M

I suggest adding a new optional meeting setting for hosts: “Allow participants to unmute only when their hand is raised.”Purpose:In long meetings, participants often unmute accidentally (by shortcut or misclick), which interrupts the speaker with background noise. With this setting enabled, participants would only be able to unmute after clicking “Raise Hand.”Benefits:Reduces accidental microphone activations.Keeps focus on the speaker during large or long sessions.Gives hosts better control over meeting flow.

Our webinar URLs that we share on socials do not generate a link preview with the webinar topic text or banner image. Seems like a pretty core piece of functionality.  I've looked into the issue and it seems that there's a problem with the robot.txt file associated with the zoom domain that we have no access to.  Has anyone else experienced this, and is there a way to fix the issue? It's unclear why this happens and what triggers the issue, but I have encountered the problem several times in the last few months. 

I am setting up a shared line group for a few users which will ring and go to voicemail. Accessing the voicemail is easy for the users but I am not finding a way for users to record or upgrade the greeting for this line. The admin of the system can do it and I dont see custom roles for shared line groups.  How do you allow for an end user to record or update the greeting? Thanks!

I use multiple Virtual Backgrounds and frequently need to change them in the middle of a meeting (I use the background to illustrate points in class). I am currently going into Settings/Video and manually changing the background. But I have so many, I often can't find the one I want. How can I put them in order? I want students to see me and the slide at the same time.

After attempting to start a meeting I log in, enter the site then it starts rebooting and then freezes my camera and external mouse.  I bought a new mouse thinking that the mouse I had wasn't linking up with my system. Problem still occurs.

i purchase zoom pro for 1 month and it was finished and cant access my previous recording, cant repurchase againany way to access my previous record, it is so expensive to pay 17 dollar to just access cloud for 2 days

Even though I have a fast connection Zoom is locking up in gallery view. All participant videos freeze for 10 seconds or more at a time. 

I use Zoom for my yoga classes since many years without issues. Since about a month, I think since Zoom update to Workplace, I start my class sharing music from Spotify, as always, and using my Rode Wireless microphone. Suddenly, my mic disconnect and no more sounds are shared. When I try to unplug my mic or adjust the setting in Zoom, the whole app freezes and stop working. I have to start the meeting again and use my laptop microphone instead of my Rode microphone. Is there a solution to this issue??