Products

I’m having an issue when phone registered Avaya J179 phones with Zoom Phone. Everything seems to provision correctly in the admin portal and I’ve assigned the proper licenses, but every time the phone boots it displays: The phone is not licensed in zoom This message persists until the “OK” button is pressed. After that, the phone behaves normally. It doesn't affect calls or features immediately after, but it's persistent and disruptive to users.Questions:Is there a known prerequisite or license type (e.g. Avaya license, Zoom “device license” vs Zoom Phone user license) that might be missing?Has anyone resolved this “not licensed” boot message for Avaya desk phones?Thanks in advance!

When I enter in the app Zoom Meetings, I can't go to the profile or the initial page because it requests an update, a 5.15.5 or higher version, but the Zoom website show me Zoom Workplace version 6.0, but when I download and try to enter , the same version appears and the same thing happens (the update request). What do I do? I need to record my classes.

6.5.0 Breaks Call Control ActionsThe option under Settings > Phone > Calling Preferences > Call Control Actions is non-functional as of 6.5.0Downgrading to previous versions fixes this. 

Hi, can anyone direct me to how to setup single phone numbers. I've bought one number but the setup has assigned it to a company line that needs extension numbers. Pulling my hair out, I'm sure it does not need to be this complicated. Thanks in advance for any guidance 

Until recently, when we would elevate a voice call to a meeting, the voice call would stay connected.  Now, the only option is for the end user to use their computer/meeting audio.  Has anyone else experienced this? How can I revert it back so that the voice call can continue.  We us this feature so that our end users can share their screen, so do not need it to change the audio to be through a meeting.  We are trying to sunset another product we use for screensharing and all my agents are now reverting back to the old product as this is not working well.

The recording of our meeting today has audio but no video. Does anyone know what caused this so I can avoid it in the future?Thanks! 

Unknown error occurred" Error code: 5456000 Please let me know if you know of a solution.

I have purchased a wireless mic that plugs into my usb-c port on my Samsung Galaxy S21+. The camera on my phone locks up the USB mic,  however zoom does not.  I don't even see an option to pick the mic source from my phone.  I would really appreciate any help. 

Hi everyone,I am having issues with my audio input on my macbook air laptop.  During a meeting my host can't hear the piano that I'm playing.  I have selected 'original sound for musicians' and ticked 'High-fidelity music mode'.  But the microphone still won't pick up the piano sound.  I have played around with all of the other settings, restarted the laptop, increased the volume to maximum and nothing fixes the issue. Thanks,Sol

I've confirmed I have the correct format (using the copy invitation setting). What else could be causing this?

Zoom is fully functional on my 2021 Macbook Air, but, when I connect to the Dell S2419H monitor, I have no microphone audio: class participants cannot hear me. I've reloaded Zoom, plugged and unplugged, rebooted, retested, and howled at the moon. Apple tech support couldn't resolve it, and my account doesn't qualify for Zoom tech support. Any suggestions anyone?

It used to automatically change my status to away when I locked my PC.  Now it's not doing that and it has to wait for the inactivity time. I don't want it to do that because sometimes I'm at my PC having a discussion with someone so don't want it to go to away status.  I want it to turn to away like it did before.  How do I change that back?

Hi. I was the host of a zoom meeting and when I recorded, I selected on my computer. (I use windows).  I have that recording and it works. Is it at all possible to upload it on zoom cloud for sharing or is there a copy in the cloud somewhere? Or how else can it be shared? Thanks, M

Is there a feature/function in Zoom where the transcript from chat (web) in contact center that will automatically bring the transcript into a task or Zoom Session history record?  All of the help articles I am finding all speak about Meeting chat and that's not what we are looking.  We need to transcript from the chat to come back into Salesforce so we have record of what was talked about - and are able to view the history of that conversation. 

Buonasera, vi scrivo in merito a un problema verificatosi durante una riunione organizzata ieri sera alle ore 21, noi ci siamo collegati mezzora prima e li si è verificato il problema. Il link della riunione è stato regolarmente generato e condiviso, ma al momento dell’accesso Zoom lo ha riconosciuto come “non valido” e ha reindirizzato alla homepage, impedendo a noi (e ad altri) di partecipare. Successivamente è stato generato un nuovo link per lo stesso meeting. Grosso problema per noi perchè in così poco tempo non era possibile avvisare tutti i contatti invitati e siamo stati costetti a rimandare di una settimana, davvero una brutta figura con le persone coinvolte. Quale puo' essere stato il problema?

Hi, I just installed Zoom client 6.1 on openSuSE and screen sharing is not showing any option anymore on Basic, but only under Advance tab, and there in this one I can only select Screen Portion, but also cannot confirm the screen sharing. Please fix it or let me know how to downgrade to previous version. Thanks in advance!

Hi Zoom Team and Community,I’d like to request a new feature to improve daily workflows:Please add an option to change the presence status (“Available”, “Do Not Disturb”, “Away”) using user-defined shortcuts and global hotkeys.Currently, this requires multiple manual clicks via the profile menu. Many collaboration tools (e.g. Microsoft Teams, Slack) already support quick status switching, even through peripheral devices like Stream Deck or macro keys.Why it’s useful:Reduces interruptions and manual stepsAligns with existing audio/video shortcutsSaves time in hybrid or remote work setupsEnables automation with hardware buttons or productivity keyboardsPlease consider adding this to make Zoom even more efficient for power users. Happy to discuss ideas with other comm

It used to be that when I paused a screen share, Zoom would just freeze the shared screen. Recently, that behaviour has changed. Now, I pause screen the participants see a message, "(hostname) has paused screen sharing." What changed? Is there a setting I need to fix? I am using Windows 11, Zoom Pro version 6.4.6.

I have ever used pause screen and it  shown last screen  in meeting.Recently ,If I pause screen ,it turn black and shows the message "Host has paused screen sharing".  How to keep last screen while using   pause screen ?  

Hi there,For the past few days, I’ve been receiving the following message in Slack every time I join a Zoom meeting via the Zoom Slack App:⸻“New! Zoom AI Meeting Summaries in SlackZoom AI Companion now sends post-meeting summaries directly to Slack! Get key insights, shared assets, and action items—all in one place. To view your summary, check the Zoom bot after your call. To disable AI Meeting Summaries, contact your admin to turn it off.We have gathered some assets from your meeting earlier.”⸻However, Zoom AI Companion is turned off at the account level in the Zoom admin portal, as we do not allow Zoom AI to access or process our data.When I run /zoom config in Slack, I don’t see any option to disable these summaries either.Do you know how to stop this message from appearing?Thanks in advance!

Been running into this issue for several months and everything I have tried has not worked. I have Only authenticated meeting participants and webinar attendees can join meetings and webinars turned on in the Account Settings. I have Read.ai, Otter.ai, Fathom.video blocked as domains. And I have Only authenticated users can join meetings from Web client turned on.Yet every meeting we have I have to kick several of these AI notetakers from our meetings. We don't want to have turn on Waiting Room for every meeting.As an admin can I not stop these from joining all the time?

I've been using Zoom in my dance studio for many years – always with the same HD webcam (Logitech). The video settings in Zoom were always set to HD, and everything worked fine.Since last week, the HD setting in the video settings has been disabled and can no longer be clicked. I've already checked all software (Zoom, Logitech camera, Windows) for updates. Zoom is the only software running on my PC; no other programs are installed.When I log in at home with the same camera and the same zoom account, I can activate HD without any problems. I've also tested a camera from another manufacturer – and it also has the same problem.I've tried everything, but I can't figure out what's wrong. I haven't changed any settings or software, and suddenly HD no longer works.Can anyone help or has the same problem?

I face an issue when using my Sony XM5 headphones during meetings, whenever I take headphones off to do something else, the meeting audio always automatically disconnects. I have to restart my headphones to reconnect to the audio. I checked my headphone settings and turned off the 'Auto Pause When Take Headphones Off' feature. I haven't encountered this issue when using any other apps on my phone or computer to play music, it only happens when using Zoom.

The recent Mobile Zoom app update (April 30/25) has now removed the Audio Settings: Disable Original Sound from the Settings.  Can this please be added back into the app immediately?

We are a small church that has been having "hybrid" church services via Zoom for the last year.  Everything was good until we replaced our laptop, and now any time more than one person speaks together (as in group prayers), or there is music in the church, the folks on Zoom just hear silence.  We have tried using the "original sound" feature, but it doesn't help.  Our previous laptop ran Windows 10, and our new one has Windows 11.  We use an external camera with mic (Spedal 920PRO). We also experienced a problem wherein the audio was delayed by 10 or 15 seconds, both with someone speaking on Zoom being heard in the church, and the audio in the church being heard on Zoom.  This stopped when we switched the audio input from the mic on the external camera to the laptop mic.  The video did not have a delay, and it wasn't choppy like when the internet freezes.  (This also since we started using the Windows 11 machin