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Hello, I have an issue during Zoom meetings. Whenever someone shares their screen and there's music playing (along with a singer), I can only hear the singer's voice but not the background music.I have already enabled "Original Sound" and tried various methods, including uninstalling and reinstalling Zoom. I also tried turning off the "Original Sound for Musicians" option, but the issue still persists.I would appreciate any help or solutions you can provide for this issue.

Hi, We organise online seminars where videos are being shared on screen and reviewed and commented by a professional . We have a ZoomWorkplace Pro Monthly plan and with a few members this works but as soon as the group is a little bit bigger the videos start lagging.  I am the host and I have excellent internet connection, the videos are stored locally (so not internet based) and I see the videos perfectly on my screen. However for many participants they are lagging behind which destroys the whole purpose of the seminar. One participant changed from a PC to an iPad and it worked better.  Has anyone experienced this before? How can we solve it? Our next seminar is in a few weeks and I am wondering if we need to look for another provider.  Thank you!       

I dont see any recent discussion on this topic so I will ask it again, apologies if i have overlooked a thread somewhere. Does Zoom support use of an external usb webcam when joining a zoom meeting from an Android device such as the Samsung Galaxy S9. If this is not currently supported, is there any chance it will be supported in the future? Thank you!

Is there an approach which would support staff that work from home and the office? For example, if Monday through to Wednesday were office days, I could offer either Zoom meetings or face-to-face meetings to clients. However, on Thursdays and Fridays when I work from home, the only option available to the client is a Zoom meeting.   In the ideal world, when the client is taken to the employee's Schedule, the calendar displayed would have icons (or similar) visible on each day that provides an indication of the type of meeting that is available. This would make it simple/easy for the client to select a day for the meeting based on their preference (ie. I really want to meet face-to-face). 

All my meetings transcriptions are getting deleted automatically after every call. I tried EVERY setting and I cannot solved it. This started to happen 2 months ago.

Hi,Does anyone know how to return a participant to their breakout room after they loose connection and have to rejoin the meeting? When I try to do it, the room they were in is not available as an option so I have to move them into a different room first and then move them back into their previous room. Surely there is an easier way of doing this.Thanks,Anna

Using Poly E320 Desk phone we found that while making a call the display shows the calling name but then a comma and then the name of the last call completed? scenario1. I dial Caller One, caller one answers, I hang up2. Then I dial Caller Two. On the display it will show "Caller Two, Caller One"  

Hello,I am a licensed Zoom host and use Zoom daily for teaching. Since the most recent update, the annotation tools have been reduced and this has made my work much more difficult:• The Text tool is no longer available in the annotation toolbar.• The colour options have been reduced from 16 colours down to only 4, and the white colour is missing completely.These features were essential for teaching — especially when annotating during lessons to highlight different answers, write in different colours for clarity, and use text boxes. Losing them has negatively affected both my teaching flow and the learning experience for my students.Please could you let me know:• If this change was intentional or a bug.• Whether Zoom plans to restore the full set of annotation tools (text + full colour palette).As a paying customer, I strongly request that these tools be reinstated, or that the same functionality is made available within the classic annotation feature without requiring the new Whiteboar

My synagogue host zoom during the Jewish High Holidays of Rosh Hashanah and Yom Kippur.  Participants can hear everything except when the Rabbi blows the Shofer.  Has anyone had this problem and how they were able to resolve it?  Any help would be most appreciated.

Zoom Audio not working on Windows 10 I have tried every tutorial/guide on the internet and nothing is working! Please HelpNo audio from zoom while on earphones. I cannot hear others' audio or speak while plugged in my earphone.- I am unmuted- My earphones work when using other software and websites but just not zoom(e.g. skype, youtube, etc)Things I have tried:- Changed the input and output audio settings in zoom to 1) the same as system and 2) to my earphones- Tried the "test speaker and microphone" and failed in every test- Used different earphones to plug into the earphone jack -> same result, no audio output or input (My Bluetooth wireless buds works on zoom without audio issue but not wired earphones )- Make sure system > advanced sound options > zoom meetings are turned up to 100- Allowed microphone access in Windows' Privacy Setting- Uninstalled zoom (and removed all of the leftover files), restart my laptop and reinstall zoom for 3 times - Edit: I updated, uninsta

Hello, In some of our meetings, we’ve set it up so the alternative host can start the meeting without our onsite support. If any issues come up, we’ll join as a co-host to assist. However, we’ve noticed that when we as the organizers are about to join, Zoom still shows the “Start” option, even if the meeting has already been started by the alternative host. In the Workplace app, the notification also says the meeting is “20 minutes past the scheduled time, please start it,” which can be confusing if another team member doesn’t realize the meeting is already running.It would be much clearer if the notification popped up as something like:“The alternative host has started the meeting. Join?”orSimply changing the “Start” button to “Join” once the meeting has already been started by the alternative host.This small adjustment would help avoid confusion for our team. Thank you!

When I connect my AirPods Pro 2 to my Windows laptop, they work fine, I hear audio in all apps, I hear the test tone when I change volume in the Windows audio mixer. The moment Zoom opens, they stop playing. I cannot hear a thing in Zoom, I cannot hear a thing anywhere else, the headphones are effectively muted. This persists even if I kill zoom. If I disconnect and reconnect my headphones, audio works again, until Zoom is opened.When this issue occurs, visual guides (meters) representing the audio playing in the system or Zoom app do indicate playback, but no audio is audible.This happens only with Zoom, other communication apps are fine, repro rate on this is 100%. I am connected to correct headphones, the audio device is unmuted in the system. When these headphones are used without Zoom app, they work as expected.

I'm looking to automate the manual approval process via the Zoom Salesforce Integration feature, but am having issues.  I understand registrants can be manually approved by opeing the webinar record in Salesforce, selecting the registrants in the "Pending For Approval" tab, and hitting the approve button.  The registration records in Salesforce have a status field indicating "Pending For Approval", however, changing that field to "Approved" does not sync back to Zoom and approve that registrant.  I'd love for this to be the case, because I can easily create automation for when a zoom registration record is created in Salesforce, look up to see if that account is a member, and if so, change that status to Approved.  Has anyone run into this, or have any suggestions on how to accomplish this?

Zoom does not follow normal Windows conventions, when you select the X in the upper right corner of the program it does not close (exit) the program, it just reduces it to the back ground. This is the function of the - button just over from the X button. I realize that some user want to keep zoom running at all times and it is a benefit to those users, but there are also users that do not benefit from this behavior. I know I can right click on the icon in the task bar or tray and select exit, but why should I have to do that. It is Windows convention that the - button reduces the program and the X key closes (exits) the program. This is virus like activity by zoom.  Please get with the program and give us an option in the settings so uses can choose this action of they want it, even make it the default action. Let those that do not want it the ability to have Zoom act like a normal Windows program. 

I'm using Zoom version 5.7.5 (939), on laptop with AMD Ryzen 3 4300U chipset.Everytime I share audio from my laptop, both audio sharing only or from presentation, participants will hear cracked sound (buzzy noise). The shared audio sound quality is very bad.I did uninstall, restart, then reinstall, yet the problem is still persist.I also have the problem of participants VDO may freeze from time to time as well.I never have these problems on the previous update.How should I fix these problem?Thank you in advance for your supports 🙂

When hosting a meeting, my Waiting Room disappears mid-meeting and I don 't get notifications and I can't see people waiting (I know they are in "a" waiting room because they either text another participant or put it in Meetup chat). I can't bring up a waiting room, and they don't seem to be able to get in even if I've disabled the waiting room. I haven't limited the number of participants (there would be twenty at most) and I have a paid membership. Is something timing out at a certain time after the start time?

We are going to build one app in zoom marketplace which will run in-client app when meeting is going on. our app is developed in reactjs(frontend) and python (backend) and llm model (AWS) which detect the deepfake detection. now we don’t have any authorization in our app, we are going to use zoom app oAuth for same.so current flow is like that, when user install our app, it redirect to oauth URL which we have mentioned frontend url and it send ‘code’ param and its value. now this all process happnes in the browser either chrome or firefox now we wanted this ‘code’ value in our app, it means that ‘in-client’ app, so from the app we can send this code to backend using api and they can generate access and refresh token based on the code received.Currently problem is like that, code generated but it all in chrome (external browser) while we are calling API of backend from our in-client app. so how can we fix this issue or what workflow should to follow?

I am currently setting up a zoom phone system to replace a home phone system.  I have 8 total handsets (grandstream wp825) and I have them scattered around the house.  I had to set up 3 common area with calling licenses and assign 3/3/2 due to device restraints.  I have set up the two lines under shared line groups and have added the 3 common areas to each shared line group.  I edited the line arrangement to show both line 1 and line 2 on the grandstream handsets.  All of the phones ring accordingly when each line is dialed but when the call is answered, none of the phones show line 1 or 2 as active on the handset screen.  I am trying to get it set up to where somebody can join a call from another handset.  I am trying to make the use as basic as possible to mimic the old dect phone system that’s being replaced.  What am I missing?

The automatic hand-lowering feature disrupts the queueing process our large Fellowship uses and disrupts the flow of the meeting. This problem is universally disliked by the many thousands of members who attend our world-wide meetings. Please make it optional at the host or meeting level settings.  Thank you. 

I'm trying to stream a meeting using a custom streaming service. --> I first went into my account settings and turned on live-streaming (and checked the box to allow for Custom Live Streaming Service)--> After that I tried to do the following (As per the support links) but step #5 doesn't exist. ""How to set up custom livestreamingFollow the sections below to set up custom live-streaming for a meeting or webinar:MeetingsSign in to the Zoom web portal.Click Meetings.Click Schedule a Meeting and enter the required information to schedule a meeting.Click Save to display a set of tabs with advanced options.Click the Live Streaming tab, then click Configure Custom Streaming Service.""--------------- The only tab that pops up regarding live streaming, does not include a section for "Configure custom streaming service" (See attached picture). So... where do I go to configure the custom streaming service and enter

我的中国网友在加入zoom时收到了这个提示。请问该如何处理？

We contracted with a funeral home recently to stream & record a funeral service, via Zoom, and to save it to the cloud. Apparently the livestream worked fine; however, the funeral home has not been able to find the recording anywhere. (I don't think they're particularly computer-literate, to be frank.) Is there any way to find and retrieve the file directly, as the funeral home has apparently given up trying? It's very important to the family members who weren't able to attend... Thanks in advance.

As described in subject, how to do it?export ZOOM_CONFIG_DIR="$HOME/.local/zoom" not working...

hi I am trying to set up bi directional integration between zoom and outlook. In zoom I have gone through steps but keep getting this message when trying to authorise?  'your account may not support Microsoft Graph API'  I have ticked box 'authorize with OAuth 2.0 and gone through all steps - note password for microsoft is correct 🙂 Can you please help? 

I read about virtual backgrounds. In the page I read first, it said I can use a virtual background instead of a static image. The virtual background isn't working because all I see is my background and not myself. Can I instead get Zoom to use a picture on my computer? If so, how do I do that? I can only see how to add a virtual background.  Or, why can I see only the virtual background and not myself via my camera? I really want to mask what is behind me. Thanks. Duncan